Call Redirect - NEC UNIVERGE SV9100 General Description Manual

Issue 2.0

Call Redirect

Call Redirect allows a multiline terminal user to transfer a call to a predefined
destination (such as an operator, Voice Mail, or another extension) without answering
the call. This can be useful if you are on a call and another rings in to your extension.
When you press the Call Redirect key, the call is transferred, allowing you to continue
with your current call.
This feature works with the following calls:
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The following calls cannot be redirected with this feature:
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Call Waiting/Camp-On
With Call Waiting, an extension user may call a busy extension and wait in line
(Camp-On) without hanging up. When the user Camps-On, the system signals the
busy extension with two beeps indicating the waiting call. The call goes through
when the busy extension becomes free. Call Waiting helps busy extension users
know when they have additional waiting calls. It also lets callers wait in queue for a
busy extension without being forgotten.
Central Office Calls, Answering
The system provides flexible routing of incoming CO (trunks) calls to meet the exact
site requirements. This lets trunk calls ring and be answered at any combination of
system extensions. A maximum of 400 trunks are available.
Central Office Calls, Placing
The system provides flexibility in the way each extension user can place outgoing
trunk calls. This lets you customize the call placing options to meet site requirements
and individual needs. To place a call, a user can:
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2-16
DID
DISA
DIL
E&M
ICM
Contact Center
Transferred
Department Group (all ring mode)
Door Box
Virtual Extension
Press Line Keys
Press a Trunk Group Key
Features