NEC UNIVERGE SV9100 General Description Manual page 85

IVR – Appointment Reminder Server
The IVR – Appointment Reminder Server solution is designed to provide a
knowledge-based, intelligent distributed application to optimize the scheduling and
reminder of appointments. The IVR – Appointment Reminder Server is an external
software application that connects to the SV9100 through Standard SIP Ports. The
IVR – Appointment Reminder Server can be configured for 8 – 16 ports using
SV9100 licensing.
This IVR – Appointment Reminder Server enables the phone system to automatically
call customers and remind them of their upcoming appointment. The Appointment
Reminder automatically dials based on a configurable schedule and upon detection
of a "live voice" or answering device, delivers one of your pre-recorded messages.
The customer is then provided options to confirm the appointment or, if they desire,
to be able to talk to a customer service representative.
The Appointment Reminder was designed for the following verticals:
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IVR – Broadcast Server
The IVR – Broadcast Server solution is designed to provide a knowledge based,
intelligent distributed application which provides the most cost effective form of
contacting your customers, employees, and prospects. The IVR – Broadcast Server
is an external software application that connects to the SV9100 through Standard
SIP Ports. The IVR – Broadcast Server can be configured for 8 – 16 ports using
SV9100 licensing. Each IVR – Broadcast Server port requires the following license in
the SV9100: SV9100 IP Client (STD/MLT)-Lic-1 (e.g. For 16 ports of Broadcast
Server (16) SV9100 IP Client (STD/MLT)-Lic-1 must be purchased.)
This solution provides an effective way of communicating corporate voice messages,
informational messages, past due notices, reminders, and verifications. The
IVR – Broadcast Message solution is designed to call numbers from a managed list
and plays a pre-recorded message to the call recipient or answering machine.
Broadcast was designed for the following verticals:
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SV9100 General Description Manual
Dentist office
Doctor's office
Optometrist's office and other medical offices where scheduling is in common use.
Any other office where appointments are made and need to be reminded.
Medical Offices
Utility Companies
Emergency Centers
Any other office where messages are to be Broadcast to users.
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