Attendant Call Queuing - NEC UNIVERGE SV9100 General Description Manual

Issue 2.0
Ancillary Device Connection
Ancillary Device Connection allows installation of selected peripheral (ancillary)
devices to a multiline terminal. This feature enhances peripheral device objectives.
An UNIVERGE SV9100 multiline terminal user can accomplish this by using the
AP(R)-R/APR-L Unit (Analog Port Adapter with Ringer) or AP(A)-R Unit (Analog Port
Adapter without Ringer) for analog telephone devices, or installing the AD(A)-R/
APA-L Unit to connect devices such as tape recorders.
The AP(A)-R/AP(R)-R/APA-L Units are the interface for installing a single line
telephone, Modem, credit card reader, wireless headset, NEC Conference Max
Conferencing unit or other compatible analog device.
The PSA-L Unit (Power Save Adapter), an optional adapter for the ITL/DTL
Terminals, is used to make or receive a call using the Public Switched Telephone
Network (PSTN) when a call cannot be made with the ITL/DTL extension.
Answer Hold
Answer Hold allows a multiline terminal user to press the flashing Answer key to
answer an incoming ringing call or a Camp-on call. When the multiline terminal user
is already answering a call, the first call is automatically placed on hold, depending
on the user setting in Program 15-02-06.
Answer Key
Multiline terminals have an Answer Key with an LED that flashes when the multiline
terminal user receives an incoming CO/PBX, Tie/DID transfer, or CO/PBX transfer
call. When multiple calls are received, the Answer Key is used to pick up calls and
continues flashing until the last unanswered call is answered. Press the Answer Key
during a call to hold the current call and allow the next call to be answered.

Attendant Call Queuing

Attendant extensions can have up to 32 incoming calls queued before additional
callers hear a busy tone. This helps minimize call congestion in systems that use the
attendant as the overflow destination for unanswered calls. For example, you can
program Direct Inward Lines and Voice Mail calls to route to the attendant when their
primary destination is busy. With Attendant Call Queuing, these unanswered calls
would normally "stack up" for the attendant until they can be processed.
The 32 call queue total includes Intercom, DISA, DID, DIL, tie line and transferred
calls. If the attendant does not have an appearance for the queued call, it waits in line
to be answered. If the attendant has more than 32 calls queued, an extension can
transfer a call to the attendant only if they have Busy Transfer enabled.
Attendant Call Queuing is a permanent, non-programmable system feature.
2-10 Features