Voice Over - NEC UNIVERGE SV9100 General Description Manual

Voice Over

Voice Over lets a user interrupt a busy station user that is on another call. With Voice
Over, the busy extension user hears an alert tone followed by the voice of the
interrupting party. The extension user receiving the Voice Over can respond to the
interrupting party without being heard by the original caller. If desired, the user can
easily switch between their original caller and the interrupting co-worker. The original
caller and the interrupting party can never hear each other.
Voice Over could help a lawyer, for example, waiting for an urgent call. While on a
call with another client, the lawyer paralegal could announce the urgent call as soon
as it comes in. The lawyer could then give the paralegal instructions how to handle
the situation – all without the original client hearing the conversation.
Both multiline terminal users and 500/2500 set users can initiate and receive a Voice
Over.
To enable Voice Over, a multiline terminal can have a function key programmed for
Voice Over. In addition to one-touch Voice Over operation, the key shows the Voice
Over status as follows:
Voice Response System (VRS)
With appropriate licensing the SV9100 provides the option for the Voice Response
System (VRS) which gives the system voice recording and playback ability. The VRS
CompactFlash card provides up to 100 system messages (General Message,
Automated Attendant greetings, messages and the 900 Preamble).
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SV9100 General Description Manual
When the key is . . .
Off
Flashing (Red)
On (Green)
– provides a recorded message which any user can hear.
General Message
Automated Attendant (Operator Assistance)
greeting to the caller, and then lets the caller directly dial a system extension.
– provides announcement and overflow messages for groups.
Messages
– allows any extension user to Transfer their outside call to
Transfer to the VRS
the VRS .
Voice Prompting Messages
alerts callers using 900 lines of the cost and features of the
900 Preamble –
pay-per-call service.
Time, Date and Station Number Check
quickly hear a recording for the time, date, or the extension number.
You are . . .
Not using Voice Over
Listening to the interrupting party
Responding to the interrupting party
– answers incoming calls, plays a
– plays call and feature status messages to users.
– lets a multiline terminal extension user
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