Headset Operation - NEC UNIVERGE SV9100 General Description Manual

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Handsfree Answerback/Forced Intercom Ringing
Handsfree Answerback permits an extension user to respond to a voice-announced
Intercom call by speaking toward the telephone, without lifting the handset. Like
Handsfree, this is a convenience for workers who do not have a free hand to pick up
the handset.

Headset Operation

A multiline terminal user can use a customer-provided headset in place of the
handset. Like using Handsfree, using the headset frees up hands for other work.
Headset Operation also provides privacy not available from Handsfree.
As the headset plugs into a separate jack on the bottom of the telephone, the
handset can still be connected to the telephone. This provides an option to use the
handset, headset or the speakerphone for calls.
Hold
Hold lets an extension user put a call in a temporary wait state. The caller on Hold
hears silence or Music on Hold, not conversation in the extension user work area.
While the call waits on Hold, the extension user may process calls or use a system
feature. Calls left on Hold too long recall the extension that placed them on Hold.
There are four types of Hold:
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SV9100 General Description Manual
Automatic Handsfree
The user can press a trunk line key or virtual extension key without lifting the
handset or pressing Speaker. An extension can have Automatic Handsfree for only
outgoing calls or both outgoing and incoming calls.
Monitor
User can place a call without lifting the handset, but must lift the handset to speak.
System Hold
An outside call a user places on Hold flashes the line key (if programmed) at all
other multiline terminals. Any multiline terminal user with the flashing line key can
pick up the call.
Exclusive Hold
When a user places a call on Exclusive Hold, only that user can pick up the call
from Hold. The trunk appears busy to all other multiline terminals that have a key
for the trunk. Exclusive hold is important if a user does not want a co-worker
picking up their call on Hold.
Group Hold
If a user places a call on Group Hold, another user in the Department Group can
dial a code to pick up the call. This lets members of a department easily pick up
others calls.
Intercom Hold
A user can place an Intercom call on Hold. The Intercom call on Hold does not
indicate at any other extension.
Issue 2.0
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