Holding A Call (Using Call Hold); Holding A Call (Using Exclusive Call Hold) - NEC UNIVERGE SV9300 Series User Manual

HOLDING A CALL (USING CALL
HOLD)
This feature allows a terminal user to hold a call in progress by
pressing the Call Hold key. User can then originate another call
or returning to a previously held call.
TO HOLD
Following explains how to hold a call in progress.
1.
While a call in progress,
Line key that is used during a call lights green.
Line key on the other terminals lights red.
2.
Press Hold key.
The person on the other end hears the Music on
Hold.
Line key that is placed on hold flashes green.
Line keys on the other terminals flash red.
3.
Replace the handset or make a new call.
TO RETRIEVE THE HELD CALL
Following explains how to retrieve the held call.
1.
While holding a call,
Line key that is placed on hold flashes green.
2.
Press Line key that is placed on hold.
Line key lamp lights green.
3.
Lift the handset and return to the held call.
It is possible to retrieve a call on hold from another
terminal that has the same Line key flashing red.
IF UNANSWERED
After predetermined time, Automatic Recall
is initiated and the user hears Automatic
Recall ringer tone. Default time is one
minute.
Starting time to ring Automatic Recall is set by
system data setting at initial installation. For
details, please contact the system
administrator
HOLDING A CALL (USING
EXCLUSIVE CALL HOLD)
This feature allows a terminal user to place a call on Hold and to
exclude all other station users from retrieving the held call.
TO HOLD
Following explains to hold the call in progress.
1.
While a call in progress,
Line key that is used during a call lights green.
Line key on the other terminals lights red.
2.
Press feature key.
Feature key lamp lights red.
3.
Press Hold key.
Line key that is placed on hold flashes green.
Line key on the other terminals lights red.
Feature key lamp goes off.
4.
Replace the handset.
TO RETRIEVE THE HELD CALL
Following explains how to retrieve the held call.
1.
While holding a call,
Line key that is placed on hold flashes green.
2.
Press Line key that is placed on hold.
Line key lamp that was placed on hold lights green.
Line key on the other terminals lights red.
3.
Lift the handset and return to the held call.
Only the terminal that set Exclusive Hold may
retrieve the held call.
IF UNANSWERED
After predetermined time, Automatic Recall
is initiated and the user hears Automatic
Recall ringer tone. Default time is one
minute.
Starting time to ring Automatic Recall is set by
system data setting at initial installation. For
details, please contact the system
administrator
47
FEATURE OPERATION