NEC UNIVERGE SV9100 General Description Manual page 118

Issue 2.0
UC Suite users that are also Contact Center agents can perform Contact Center
functions from within the UC Client. Contact Center functions included in the UC
Client are Login, Logout, Off Duty, Wrap Up, view Agent Monitor, and view Queue
Monitor.
UC Client has the following main components:



Synchronous Ringing
Synchronous Ringing synchronizes CO/PBX incoming ringing with the incoming
ringing pattern from a Central Office.
System Caller Log
With this feature, the user can check all caller logs one by one when they push the
system caller log function key. User can check 200 caller logs in the System. All
outside calls whether answered or not are stored in the System Call log.
T1 Trunking (with ANI/DNIS Compatibility)
The T1/PRI Interface gives the system T1 trunking ability. This blade uses a single
universal slot and provides up to 24 trunk circuits. In additional to providing
digital-quality trunking, the T1/PRI Interface allows you to have maximum trunking
ability with fewer blades. This in turn makes more universal slots available for other
functions.
You can program each T1/PRI for any combination of the following trunks:

2-80
SV9100 UC Client Software
This application runs on a PC and provides the PC-based GUI (Graphical User
Interface) and features.
Headset (Optional)
The headset can be plugged into the multiline telephone and used when making or
receiving calls with the UC Client. UC Client runs on a PC and communicates with
the UNIVERGE SV9100 through TCP/IP. The UC Client can be run for a physical
deskset station or a Softphone station. When calls come into the station, the UC
Client displays it on the PC, and provides several features that allow the user to
handle the call quickly. UC Client can be minimized to run in the background and
pop to the front when call activity occurs. Calls can then be handled using either
the keyboard or the mouse. The user speaks to the caller through the telephone
handset, headset, or speakerphone of the multiline telephone the application is
running on, or through a USB handset or headset connected to PC running the
Softphone.
Color Scheme Selection
Users can customize the color scheme of the application. This scheme applies to
the main window and the instant message window. Any sub windows (i.e.,
Preferences or Call Control dialog boxes) will continue to follow the Windows
theme coloring.
CO loop start
Features