NEC UNIVERGE SV9100 General Description Manual page 121

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personalized control of the telephone system from a desktop or laptop PC when used
in conjunction with a TAPI-compliant application. The telephone system and PC are
connected by installing an adapter on the telephone multiline terminal, allowing the
PC user to access sophisticated communications services via the telephone lines.
Tone Override
The multiline terminal user that calls a busy station and receives a call waiting tone
can generate a Tone Override that is heard by the originator and busy station. The
busy station user can place the existing call on hold to answer the Override.
Traffic Reports
The system can send data to a PC connected to the UNIVERGE SV9100. The
telephone call traffic data for each extension is captured for use with the Station
Message Detail Recording (SMDR) feature.
Call Traffic
The total of outgoing call frequency, outgoing call duration, incoming call frequency,
answer frequency, incoming call duration, ringing duration for each line and
extension, and abandon call frequency for each line is logged. The total of incoming
calls, answer frequency, call duration for each line and extension, and abandon call
frequency of each line is logged and the data is outputted to the PC. The system
totals the hour, day, week, and month for each terminal and trunk number. This
information is used by the SMDR feature. The extension which is totaled is
determined by system programming. The system outputs this data to the PC for the
total period.
Transfer
Transfer permits an extension user to send an active Intercom or outside call to any
other extension in the system. With Transfer, any extension user can quickly send a
call to the desired co-worker. A call a user transfers, automatically recalls if not
picked up at the destination extension. This assures that users do not lose or
inadvertently abandon their transfers. While a transferred call is ringing an extension
the system can optionally play ringback tone or Music on Hold to the caller.
The system allows the following transfers:
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SV9100 General Description Manual
st
-Party TAPI Ethernet driver provides an interface that allows the user
Screened
Unscreened
Extension (Department) Groups
Without Holding
Issue 2.0
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