Part Number Commands; Resolving Issues With Managing The Display Using Rs-232 - SMART Board 6000S Series Installation And Maintenance Manual

Appendix B
Managing the display using RS-232

Part number commands

Get command
get partnum
Resolving issues with managing the display using RS-
232
The following table presents common issues with managing the display using RS-232 and explains how to
resolve them:
Symptom
Managing the display using RS-232
isn't working as expected.
You're experiencing other issues with
managing the display using RS-232, or
the previous steps don't resolve the
issue.
smarttech.com/kb/171414
Response
partnum=[Value]
Where [Value] is the part number, including the revision.
NOTE
If multiple displays are connected, the response includes the
part numbers for all displays separated by commas.
Troubleshooting steps
Make sure all the cable connections are secure.
l
Restart the display and the remote management system.
l
See Turning off, turning on, and resetting the display on page 44.
Configure the serial interface settings.
l
See Configuring the computer's serial interface settings on page 68.
See Chapter 5: Troubleshooting on page 50.
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