Iq Apps Aren't Working As Expected; Smart Software On Connected Computers Isn't Working As Expected - SMART Board 6000S Series Installation And Maintenance Manual

Chapter 5
Troubleshooting
Symptom
When you write on the screen, the ink
appears in the wrong place.
OR
Writing is intermittent.
OR
Ink disappears as you write.
OR
Ink colors change unexpectedly.
You change the width or color of a
pen's digital ink, but the width and
color revert to the pen's defaults when
you next pick up the pen from its
holder on the display.
You can't write or draw in Microsoft
Office.

iQ apps aren't working as expected

Symptom

iQ apps aren't working as expected.

SMART software on connected computers isn't
working as expected
Symptom
SMART Notebook software isn't
working as expected.
SMART Learning Suite Online isn't
working as expected.
SMART TeamWorks software isn't
working as expected.
SMART Meeting Pro software isn't
working as expected.
SMART Ink isn't working as expected.
SMART Product Drivers isn't working
as expected.
smarttech.com/kb/171414
Troubleshooting steps
Restart the display.
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See Turning off, turning on, and resetting the display on page 44.
Confirm with the installers that the computer is connected to the display with only a
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single cable.
Make sure SMART Product Drivers and SMART Ink
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connected computers.
Use a known working pen from another display to check if the issue is being caused by
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the pen.
Remove infrared sources, such as incandescent or arc lights, desk lamps, and infrared
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audio devices, or move the display to another location in the room.
Update the firmware.
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Be aware that a pen's color and thickness revert to the pen's default values when you
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place the pen back in its holder.
You can change the pen's default color and thickness through SMART Product Drivers
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(see Changing pen, eraser, and button
Make sure Microsoft Office 2013 or later is installed.
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Reinstall or update SMART Product Drivers and
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Troubleshooting steps
See Troubleshooting the iQ
Troubleshooting steps
See Troubleshooting SMART Notebook.
See Troubleshooting common issues in SMART Learning Suite
See Troubleshooting SMART
See Basic troubleshooting for SMART Meeting
See Troubleshooting SMART
See Troubleshooting SMART Product
are installed and running on any
settings).
SMART Ink.
experience.
TeamWorks.
Pro.
Ink.
Drivers.
Online.
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