The Smart Ops Pc Module Isn't Working As Expected; Contacting Your Reseller For Additional Support - SMART Board 6000S Series Installation And Maintenance Manual

Chapter 5
Troubleshooting
The SMART OPS PC module isn't working as
expected
Symptom
The on-screen keyboard isn't visible.
Windows 10 or the OPS PC module is
unresponsive.
There is an issue with Bluetooth.
There is an issue with the network
connection.

Contacting your reseller for additional support

If an issue you're experiencing with the display persists or isn't covered in this chapter or the knowledge
base, contact your authorized SMART reseller (smarttech.com/where) for support.
Your reseller might ask you for the serial number for the
display. The serial number is on a label located on the left
side of the display (pictured).
smarttech.com/kb/171414
Troubleshooting steps
Enable the on-screen keyboard:
l
a. Select Start > Settings.
The Settings window appears.
b. Tap Ease of Access, and then tap Keyboard.
c. Enable Use the On-Screen Keyboard.
For more information, see
Enable tablet mode:
l
Tap the notification icon
select Tablet mode.
For more information, see
Restart the OPS PC module:
l
a. Press and hold the power button on the OPS PC module.
b. Wait two minutes.
c. Press the power button to turn on the OPS PC module.
If restarting the OPS PC module doesn't resolve the issue, contact SMART support.
l
See Fix Bluetooth problems in Windows 10:
See Fix network connection issues in
Use the On-Screen Keyboard (OSK) to
in the bottom-right corner of the screen and then
Turn tablet mode on or off.
FAQ.
Windows.
type.
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