Collecting Diagnostic Data; Contacting Ibm Service And Support - IBM Power Systems 8001-12C Manual

Collecting diagnostic data

Learn how to collect diagnostic data to send to IBM service and support.
To collect diagnostic data, complete the following steps:
1. Is the operating system available?
If Then
Yes: Continue with step 2.
No: Continue with step 3.
2. To collect diagnostic data from the operating system, complete the following steps:
a. Log in as root user.
b. At the command prompt, type sosreport and press Enter.
c. You are prompted for additional information. When the command is complete, the location of the
output file is displayed. Note the location of the output file. Then, continue with the next step.
3. To collect system event logs, complete the following steps:
a. Go to the IBM Support Portal (http://www.ibm.com/support/entry/portal/support).
b. In the search field, enter your machine type and model. Then, click the correct product support
entry for your system.
c. From the Downloads list, click the Scale-out LC System Event Log Collection Tool for your
machine type and model.
d. Follow the instructions to install and run the system event log collection tool. Then, continue with
the next step.
4. Send the data that you collected during this procedure to IBM service and support. This ends the
procedure.

Contacting IBM service and support

You can contact IBM service and support by telephone or through the IBM Support Portal.
Before you contact IBM service and support, go to "Beginning troubleshooting and problem analysis" on
page 1 and complete all of the service actions indicated. If the service actions do not resolve the problem,
or if you are directed to contact support, go to "Collecting diagnostic data." Then, use the information
below to contact IBM service and support.
Customers in the United States, United States territories, or Canada can place a hardware service request
online. To place a hardware service request online, go to the IBM Support Portal(http://www.ibm.com/
support/entry/portal/product/power/scale-out_lc).
For up-to-date telephone contact information, go to the Directory of worldwide contacts website
(www.ibm.com/planetwide/).
Beginning troubleshooting and problem analysis
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