IBM Power Systems 8001-12C Manual page 39

Table 16. OEM record de specific log information and service action (continued)
OEM record de specific log information
4Dxxxxxxxxxx
4Fxxxxxxxxxx
55xxxxxxxxxx
56xxxxxxxxxx
5Cxxxxxxxxxx
This ends the procedure.
4. Scan the SELs for an event with the value OEM record df. Did you find a SEL with the value OEM
record df?
If Then
Yes: Continue with the next step.
No Go to step 10 on page 24.
5. One or more events might be logged around the same time as the event with the value OEM record
df. These events require a service action if they meet the following criteria:
v A service action keyword is present. For a list of service action keywords, see "Identifying service
action keywords in system event logs" on page 26.
v Asserted is in the description.
v OEM record is not in the description.
v The event has a time stamp in close proximity to the time stamp of the event with the value OEM
record df.
6. Did you find any SEL events that require a service action as defined in step 5?
If Then
Continue with the next step.
Yes:
No: Go to "Collecting diagnostic data" on page 71. Then, go to "Contacting IBM service and
support" on page 71.
7. Did you find only one SEL event that requires a service action as defined in step 5?
If Then
Yes: Continue with the next step.
No: Go to step 9 on page 24.
8. Record the SEL record ID for the event you identified in step 5. The SEL record ID is indicated by
the leftmost digits of the SEL. Use the ipmitool command to display the SEL details.
v To display SEL details by using an in-band network, use the following command:
ipmitool sel get <SEL record ID>
Note: The SEL record ID must be entered in hexadecimal format. For example: 0x1a.
Service action
Go to Getting fixes and update the system firmware to
the most recent level of firmware that is available. If this
SEL event continues to be logged, go to "Collecting
diagnostic data" on page 71. Then, go to "Contacting
IBM service and support" on page 71.
Go to the "EPUB_PRC_MEMORY_UE isolation
procedure" on page 66.
Go to the "EPUB_PRC_HB_CODE isolation procedure"
on page 66.
Go to the "EPUB_PRC_TOD_CLOCK_ERR isolation
procedure" on page 67.
Go to the "EPUB_PRC_COOLING_SYSTEM_ERR
isolation procedure" on page 68.
Beginning troubleshooting and problem analysis
23