Collecting Diagnostic Data; Contacting Ibm Service And Support - IBM Power Systems 7063-CR1 Service Manual

2. Did any serviceable events occur after hardware was replaced? To determine whether a serviceable
event occurred, see "Identifying a service action by using FQPSPxxxxxxx events and system event
logs" on page 8.
If Then
Yes: The problem is not resolved. Go to "Identifying a service action by using FQPSPxxxxxxx
events and system event logs" on page 8 and complete the service actions indicated. This
ends the procedure.
No: The problem is resolved. This ends the procedure.

Collecting diagnostic data

Learn how to collect diagnostic data to send to IBM service and support.
To collect diagnostic data, complete the following steps:
1. Are you able to log on to the Hardware Management Console (HMC)?
If Then
Continue with the next step.
Yes:
No: Go to step 3.
2. Collect diagnostic data from the 7063-CR1 by using the PEDBG command on the HMC. To collect
diagnostic data, go to Version 7 or 8 HMC: Collecting PEDBG from the HMC and complete the steps
that are indicated. Send the data that you collected during this procedure to IBM service and support.
This ends the procedure.
3. Can you boot the system to the Petitboot menu or is another system available that has the Linux
operating system?
If Then
Yes: Continue with the next step.
No: Go to "Contacting IBM service and support."
4. To collect system event logs, complete the following steps:
a. Go to the IBM Support Portal (http://www.ibm.com/support/home/).
b. In the search field, enter your machine type and model. Then, click the correct product support
entry for your system.
c. From the Downloads list, click Scale-out LC System Event Log Collection Tool.
d. Follow the instructions to install and run the system event log collection tool. Then, continue with
the next step.
5. Send the data that you collected during this procedure to IBM service and support. This ends the
procedure.

Contacting IBM service and support

You can contact IBM service and support by telephone or through the IBM Support Portal.
Before you contact IBM service and support, go to "Beginning troubleshooting and problem analysis" on
page 1 and complete all of the service actions indicated. If the service actions do not resolve the problem,
or if you are directed to contact support, go to "Collecting diagnostic data." Then, use the information
below to contact IBM service and support.
Beginning troubleshooting and problem analysis
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