Gui Access Issues - IBM Storwize V7000 Unified Series Problem Determination Manual

of the Easy Setup Wizard and restart Easy Setup Wizard again. You have to key in
all fields for each step again. Once all steps are completed the system runs the
configuration and restarts.

GUI access issues

This topic provides assistance in isolating and resolving problems with the GUI.
This section covers GUI access issues that allow you to isolate and resolve GUI
problems. This section extends beyond the GUI in the case where a file module is
not responding and requires a management switchover to the other file module.
Accessing the GUI is critical to isolating and resolving system problems.
1. Does the GUI launch and are there problems logging into the system?
2. Does the GUI launch and are there problems logging into the system?
3. Are you able to initiate an ssh connection to either file node and log in to
Sample Output:
[root@kq186wx.mgmt001st001 ~]# lsnode
Hostname IP Description Role
mgmt001st001 172.31.8.2 active
management
node
mgmt002st001 172.31.8.3 passive
management
node
EFSSG1000I The command completed successfully.
v Yes: Check that the user ID being used was set up to access the GUI. Refer to
"Authentication basic concepts" in the IBM Storwize V7000 Unified Information
Center.
v No: Proceed to next question.
v Yes: Verify that you are using a supported browser and the browser settings
are correct. Refer to "Checking your web browser settings for the
management GUI" in the IBM Storwize V7000 Unified Information Center.
v No: Proceed to next question.
Note: If the GUI does not load complete these steps.
either file node?
v Yes:
a. Run the CLI command lsnode and determine the status of the file nodes.
b. If the lsnode reports the management service is not running, refer to
"Management node role failover procedures" on page 157.
c. If lsnode provides the system configuration information, check the
connection status under the appropriate heading. Is the status set to OK:
Note: The Sample Output shown has been adjusted in regards to spacing
and layout to accommodate this publication. It might not match exactly
what is seen on your system.
Product
version
management, 1.3.0.0-51c OK
interface,
storage
management, 1.3.0.0-51c OK
interface,
storage
– Yes: Run the CLI command lshealth. Reference the active
management node Hostname (mgmt001st001 or mgmt002st002)
obtained from the lsnode command. Ensure that HOST_STATE,
SERVICE, and NETWORK from lshealth is set to OK.
Connection GPFS CTDB
status status status Last updated
active active 9/19/11 8:02 AM
active active 9/19/11 8:02 AM
Chapter 3. Getting started troubleshooting
21