Panasonic FX-55 Series Operating Instructions Manual page 142

Fingerprint Reader (only for model with Fingerprint Reader)
The reader does not enroll or authenticate
my fingerprint.
User cannot use enrolled finger. (e.g.
injury)
User Switching
Some applications do not work properly.
Others
Although the computer is turned on, the fol-
lowing problems is occurred.
The indicators does not light.
No sound.
Screen is dark.
No response.
If pop-up or other messages appear on the desktop screen, fingerprint entry may be inhibited
temporarily. In such cases, click outside of the Fingerprint Authentication window, and then click
again back inside it.
The reader enrolls or authenticates no fingerprint, or performs authentication poorly, despite
the correct way of finger sliding when your finger is in any of the conditions stated below:
Rough skin, or injured finger (with a cut or a skin inflammation)
Extremely dry
Soiled with mud or oil
Fingerprint has been worn and has faded
Wet with water or sweat
<You can improve enrolling and authentication sensitivity by taking the following steps when any
of the conditions described above exists>
Wash your hands or wipe them dry.
Use a different finger for registration or authentication.
Treat your finger with a hand cream when it is rough skin or dry.
Clean the fingerprint reader. For further information, refer to
The fingerprint reader may be malfunctioning when it continues to perform poorly after the
steps described above have been performed. Contact Panasonic Technical Support.
If none of your enrolled fingers can be used, follow this procedure:
1. When fingerprint authentication screen is displayed, switch to password input by press-
ing the ≪ Esc≫ key.
2. Sign in to Windows.
You can always access the computer by using your Windows sign in password.
3. Add another finger, or uninstall the fingerprint authentication function.
When switching to a different user without signing out, some applications do not work properly.
In this case, sign out the other users.
The concealed mode is enabled (
Open Task Manager and close the software application.
1. Right-click (Start) - [Task Manager].
An input screen (e.g., password input screen at startup) may be hidden behind another win-
dow. Use ≪ Alt≫ + ≪ Tab≫ to check.
Shut down by pressing and holding the power switch for 4 seconds or longer, and turn on the
computer and open the application again.
If Windows runs correctly, but the application software does not start, uninstall the failing applic-
ation software, then reinstall it.
To uninstall, perform the procedure below.
1. Right-click (Start) - [Apps and Features] - [Apps & features].
2. Select the program you want to uninstall, and click [Uninstall].
Fingerprint Reader
Key Combinations).
Handling.