Online Support Assistant - Xerox WorkCentre 3335 User Manual

Troubleshooting
Information Page
Email Sent Report
Error Message Report
Fax Broadcast Report
Fax Options Report
Fax Phone Book
Fax Protocol Report
Fax Receive Report
Fax Transmission Report
Group Address Book
Junk Fax Report
Last 40 Error Messages Report
Email address book
Pending Jobs Report
User Authentication Report
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Pages.
O O n n l l i i n n e e S S u u p p p p o o r r t t A A s s s s i i s s t t a a n n t t
The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help
to solve your printer problems. You can find solutions for print-quality problems, paper jams, software
installation issues, and more.
To access the Online Support Assistant, go to:
200 Xerox ® WorkCentre
User Guide
® 3335/3345 Multifunction Printer
Description
The Email Sent Report provides a record of emails
sent, including From, To, Date & Time, Subject, and
Result.
The Error Message Report provides a record of errors,
including fault and alert codes and date and time of
the error.
The Fax Broadcast Report provides a record of
broadcast faxes, including total pages scanned,
remote station, start time, and result.
The Fax Options Report displays the current fax
settings.
The Fax Phone Book displays a list of names and fax
numbers.
The Fax Protocol Report provides fax control field
data, fax information field data, and Send/Receive
information.
The Fax Receive Report provides a record of faxes
received.
The Fax Transmission Report provides a record of
faxes sent.
The Group Address Book displays contents of the
Group Address Book, including group number, group
name, user name, and email address.
The Junk Fax Report displays a record of junk faxes
received and the numbers from which they were sent.
The Last 40 Error Messages Report is a log of the last
40 error messages, with number, code, name, date,
and time.
The Email Address Book displays contents of the
email address book.
The Pending Jobs Report provides a record of
pending outbound and inbound jobs.
The User Authentication Report provides a list of
authenticated users and login IDs.
Accessing and Printing the Information