Paper Jams - Xerox WorkCentre 3335 User Manual

Troubleshooting

Paper Jams

M M i i n n i i m m i i z z i i n n g g P P a a p p e e r r J J a a m m s s
The printer is designed to function with minimal paper jams using Xerox supported paper. Other
paper types can cause jams. If supported paper is jamming frequently in one area, clean that area of
the paper path.
The following can cause paper jams:
• Selecting the incorrect paper type in the print driver.
• Using damaged paper.
• Using unsupported paper.
• Loading paper incorrectly.
• Overfilling the tray.
• Adjusting the paper guides improperly.
Most jams can be prevented by following a simple set of rules:
• Use only supported paper. For details, refer to
• Follow proper paper handling and loading techniques.
• Always use clean, undamaged paper.
• Avoid paper that is curled, torn, moist, creased, or folded.
• To separate the sheets before loading into the tray, fan the paper.
• Observe the paper tray fill line; never overfill the tray.
• After inserting paper in any tray, adjust the paper guides in the trays. A paper guide that is not
properly adjusted can cause poor print quality, misfeeds, skewed prints, and printer damage.
• After loading the trays, select the correct paper type and size on the control panel.
• When printing, in the print driver, select the correct type and size for the print job.
• Store paper in a dry location.
• Use only Xerox paper and transparencies designed for the printer.
Avoid the following:
• Polyester-coated paper that is specially designed for inkjet printers.
• Paper that is folded, wrinkled, or excessively curled.
• Loading more than one type, size, or weight of paper in a tray at the same time.
• Overfilling the trays.
• Allowing the output tray to overfill.
150 Xerox ® WorkCentre
User Guide
® 3335/3345 Multifunction Printer
Supported Paper.