Viewing Contact Presence Status; Changing The Presence Status; Enabling Sac When Dnd Is Active - Avaya 9608 Manual

Call Center Deskphone operations

Viewing contact presence status

Procedure
1. Press Contacts.
2. Scroll to the required contact.
The deskphone displays presence icon for the contact to show the status.

Changing the presence status

About this task
The deskphone displays your presence status on the top line that you can change manually.
Procedure
1. Press Home.
2. Press Select to select My Presence.
3. Scroll and press Select to choose any of the following options:
• Automatic: To let the deskphone manage the presence state.
• Available: To show you are available and open for communication.
• Busy: To show you are busy.
• Away: To show you are away from the deskphone.
• Do not Disturb: To show you are not open for communication.
• Out of Office: To show you are out of office.
• Offline: To appear invisible. The deskphone continues to keep the presence subscriptions
with the Presence Server. The deskphone also keeps receiving notifications for the
contacts for whom the deskphone subscribed to watch.
4. Press Save.

Enabling SAC when DND is active

About this task
Perform the following procedure to activate the Send All Calls (SAC) feature to redirect calls to the
redirection number when you have manually set the presence status to Do Not Disturb (DND). This
feature is available only if your administrator configured it for you.
June 2017 Using Avaya 9608/9608G/9611G IP Deskphones SIP for Call Center Agents
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