Troubleshooting; Power Supply Failure; Symptom; Solution - H3C MSR3610-X1 Installation Manual

Troubleshooting

IMPORTANT:
• The barcode on the device chassis contains product information that must be provided to local
sales agent when you return a faulty device for repair.
• Keep the tamper-proof seal on a mounting screw on the chassis cover intact, and if you want to
open the chassis, contact H3C for permission. Otherwise, H3C shall not be liable for any
consequence.

Power supply failure

Symptom

The device cannot be powered on and the PWR LED on the front panel is off.

Solution

To resolve the problem:
Power off the device.
1.
Verify that the device is connected to the power source correctly.
2.
Verify that the power source is operating correctly.
3.
Verify that the power cord is in good condition.
4.
If the problem persists, contact H3C Support.
5.

Fan tray failure

Symptom
After the device starts up, the configuration terminal displays the following information:
%Jun 22 16:11:37:485 2015 H3C DEV/4/FAN FAILED:
Fan 1 failed.
Solution
To resolve the problem:
Examine whether any obstacle enters the chassis and blocks the fans. Remove the object, if
1.
any, from the chassis.
Power-cycle the device.
2.
If the problem persists, contact H3C Support.
3.
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