Iq Apps Aren't Working As Expected; Smart Software On Connected Computers Isn't Working As Expected - SMART Board 7000R Series Installation And Maintenance Manual

CHAPTER 5
TROUBLESHOOTING
Symptom
When you write on the screen, the
ink appears in the wrong place.
OR
Writing is intermittent.
OR
Ink disappears as you write.
OR
Ink colors change unexpectedly.
You change the width or color of a
pen's digital ink, but the width and
color revert to the pen's defaults
when you next pick up the pen from
its holder on the display.
You're experiencing other issues
with the pens.
You can't write or draw in Microsoft
Office.

iQ apps aren't working as expected

Symptom
iQ apps aren't working as
expected.
SMART software on connected computers isn't
working as expected
Symptom
SMART Notebook software isn't
working as expected.
54 smarttech.com/kb/171538
Troubleshooting steps
Restart the display.
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See Turning off, turning on, and resetting the display on page 43.
Confirm with the installers that the computer is connected to the display with
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only a single cable.
Make sure SMART Product Drivers and SMART Ink
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any connected computers.
Use a known working pen from another display to check if the issue is being
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caused by the pen.
Remove infrared sources, such as incandescent or arc lights, desk lamps, and
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infrared audio devices, or move the display to another location in the room.
Update the firmware.
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Be aware that a pen's color and thickness revert to the pen's default values
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when you place the pen back in its holder.
You can change the pen's default color and thickness through SMART Product
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Drivers (see Changing pen, eraser, and button
Use only SMART Board 7000R or 7000R Pro series interactive display pens with
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the display. Pens from other interactive displays aren't compatible.
Return the pen to its magnetic holder to calibrate it.
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Make sure the pen's pressure sensitive switch isn't damaged or dirty.
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If one pen isn't working, make sure the pen is paired with the display and is fully
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charged.
If all pens aren't working, return the pens to their magnetic holders and restart
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the display.
Make sure Microsoft Office 2013 or later is installed.
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Reinstall or update SMART Product Drivers and
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Troubleshooting steps
See Troubleshooting the iQ
Troubleshooting steps
See Troubleshooting SMART Notebook.
are installed and running on
settings).
SMART Ink.
experience.