SMART Board GX Series User Manual
Interactive displays
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Summary of Contents for SMART Board GX Series
- Page 1 SMART Board® GX series interactive displays USER GUIDE SBID-GX165 SBID-GX175 SBID-GX186 Was this document helpful? smarttech.com/docfeedback/171745...
- Page 2 SMART Board, SMART Notebook, SMART TeamWorks, SMART Meeting Pro, Object Awareness, Silktouch, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. The Bluetooth word mark is owned by the Bluetooth SIG, Inc. and any use of such marks by SMART Technologies ULC is under license.
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Page 3: Important Information
Important information ENERGY STAR® NOTE Refer to the SMART Board GX series interactive displays ENERGY STAR is the government-backed symbol installation and maintenance guide for energy efficiency, providing simple, credible, (smarttech.com/kb/171744) for important information about and unbiased information that consumers and installing and maintaining the display. - Page 4 Important information NOTE (iii) the maximum antenna gain permitted for devices in the band 5725-5825 MHz shall comply with the e.i.r.p. limits This equipment has been tested and found to comply with the specified for point-to-point and non point-to-point operation as limits for a Class A digital device, pursuant to part 15 of the appropriate.
- Page 5 Cet émetteur ne doit pas être co- implantés ou exploités conjointement avec une autre antenne ou émetteur. EU Declaration of Conformity Hereby, SMART Technologies ULC declares that the radio equipment type Interactive Display IDGX65-1, IDGX75-1, IDGX86-1 and the OPS, PCM8, are in compliance with Directive 2014/53/EU.
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Page 6: Table Of Contents
Using the Clean widget Using the Countdown widget Using the Screen Capture widget Using the Spotlight widget Using the Calculator tool Using the Vote widget Using Lock Screen Chapter 5: Connecting computers and other devices Installing and using SMART software smarttech.com/kb/171745... - Page 7 There’s no sound or there’s a problem with the sound Touch isn’t working as expected The pens aren’t working as expected SMART software on connected computers isn’t working as expected The SMART OPS PC module isn’t working as expected Contacting your reseller for additional support...
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Page 8: Chapter 1: Welcome
This guide explains how to use a SMART Board GX series interactive display. This guide is for people who use SMART Board interactive displays. Documentation and resources for those who install and maintain displays is also available (see More information on page 14). -
Page 9: About The Display
Chapter 1 Welcome About the display The SMART Board GX series gives you everything you need to get started with interactivity. The display includes a comprehensive set of features and components. Touch You can do everything on the display that you can do at your computer—open and close applications, meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos, and so on—by touching the display’s surface. -
Page 10: Mounting Hardware
The display does not include mounting hardware. You can use VESA compliant wall mounts, such a SMART’s WM-SBID-200 wall mount, to mount the display on a wall. You can also mount the display on a mobile stand (see Accessories on page 13). -
Page 11: Writing, Drawing, And Erasing
Room computers and guest laptops You can connect room computers and guest laptops to the display and view and interact with them. The display comes with SMART software that you can install on connected computers to take full advantage of the display’s features. -
Page 12: Identifying Your Specific Model
For more information, see Chapter 3: Using apps on the display on page 28. Accessory slot You can install an OPS-compatible device, such as a SMART OPS PC module, in the accessory slot. SMART OPS PC modules provide a complete Windows® 10 Pro installation. -
Page 13: Accessories
Stands If you want to move the display from place to place, you can install it on a SMART mobile stand. If you are installing the display on a wall that cannot support the display’s full weight, you can install the display on a SMART floor stand. -
Page 14: More Information
More information SMART provides a variety of other documents for this display in the Support section of the SMART website (smarttech.com/support). Scan the QR code on this guide’s cover for links to SMART Board GX series interactive display documents and other support resources. -
Page 15: Chapter 2: Using Basic Features
When the display is connected to an external input with no active signal for one hour, it will begin a 60 second countdown before it enters Standby mode. For information about turning off the display, see the SMART Board GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744). -
Page 16: Using The Front Control Panel
Chapter 2 Using basic features Using the front control panel The front control panel contains buttons for turning the display on and off, controlling the volume, opening the display’s settings or freezing and unfreezing the screen, returning to the previous screen in the embedded Android system, and going to the Home screen. -
Page 17: Using The Remote Control
Chapter 2 Using basic features Using the remote control Use the remote control to turn the display on or off, change the input source, control the volume, switch to the OPS PC (if installed), and more. You can also use the remote control to open the on-screen menus and change the display’s settings. -
Page 18: On-Screen Menus And Controls
Open the whiteboard. Whiteboard Volume decrease Decrease the volume. Volume increase Increase the volume. Volume mute Mute the volume. On-screen menus and controls The SMART Board GX series display features a number of on-screen menus and controls. smarttech.com/kb/171745... -
Page 19: Connection Status Icons
Chapter 2 Using basic features Connection status icons The connection status icons provide information about the display’s network connection and hotspot status. Icon Notes The wireless signal strength level Connected to a wireless network and signal strength being received by the display. Indicates the display’s hotspot Hotspot enabled feature is enabled. -
Page 20: Side Toolbar
Back Return to the previous screen in [N/A] the embedded Android system. Settings Open the display settings. See the SMART Board GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744) Input select Select a connected computer or See Viewing a connected device’s input to appear on the... -
Page 21: Bottom Toolbar
Chapter 2 Using basic features Command Function Notes Recent files and apps Access the most recently used [N/A] files and apps. Overlay Annotate and save over images, See Using overlays on page 34. web pages, and so on. Bottom Toolbar Use the Bottom Toolbar menu to mute the display’s sound and open the Floating Toolbar menus. The Bottom Toolbar menu can be opened on all screens and open apps. - Page 22 Chapter 2 Using basic features Menu 1 Menu 2 smarttech.com/kb/171745...
- Page 23 Using basic features Tool Function Notes Settings Open the Settings screen, See the SMART Board GX where you can connect to Wi- series interactive displays Fi, change the date, set installation and maintenance passwords and locks, and guide change the power settings.
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Page 24: Using Touch
Chapter 2 Using basic features Using touch You can do everything on the display that you can do at your computer—open and close applications, meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos, and so on—by touching the display’s surface. -
Page 25: Writing, Drawing, And Erasing
Chapter 2 Using basic features Rotate Flick Erase with palm Erase with fist Writing, drawing, and erasing The display comes with two pens, which you can use to write or draw in digital ink. Each pen has a thin nib and a thick one. -
Page 26: To Erase Digital Ink
Use only pens designed for SMART GX displays (see smarttech.com/kb/171230). TIPS When writing in SMART Notebook software on a connected computer, the smaller tip on the display’s pens writes in black ink and the larger tip acts as a finger or pointer. ... -
Page 27: Freezing The Screen
Using basic features Changing a pen’s default color, thickness, and other properties While you’re viewing a connected computer’s input, you can use the SMART Ink dynamic (floating) toolbar to change a pen’s color, thickness, and other properties. To change the pen’s default color, thickness, and other properties, see Changing pen, eraser, and button settings. -
Page 28: Chapter 3: Using Apps On The Display
Chapter 3 Using apps on the display Using Browser Using Whiteboard Whiteboard tools and controls Writing and erasing notes Starting a new whiteboard Changing the background Navigating in the whiteboard Opening a whiteboard Sharing a whiteboard Saving a whiteboard Export a whiteboard Using overlays Writing, drawing and erasing ink on an overlay Overlay tools and controls... -
Page 29: Using Browser
Moving or copying files Installing apps using File Manager Supported file formats This chapter introduces the apps on the SMART Board GX series interactive displays. Using Browser You can use a web browser on the display. Use the browser as you would on your computer or mobile device. Refer to the Help in the browser. -
Page 30: Writing And Erasing Notes
Chapter 3 Using apps on the display Tool Icon Description Menu tools Tap the Menu icon in the lower left corner to open the menu of tools for saving and sharing. Quit Exits the Whiteboard app. Export notes Export the whiteboard as a .png file. The image is saved to the display. - Page 31 Chapter 3 Using apps on the display Tool Icon Description Background Select options for changing the background. Pen settings Change ink color and thickness for the display's pens. You can also configure a pen's thick nib end to act as an eraser, and enable the Keep out Write setting for improved palm rejection capabilities.
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Page 32: Starting A New Whiteboard
Chapter 3 Using apps on the display Starting a new whiteboard To start a new whiteboard On the display’s Home screen, tap the Whiteboard icon A new whiteboard appears. Changing the background You can change the whiteboard’s background. If there are multiple pages in the whiteboard, each page can have a different background. -
Page 33: Opening A Whiteboard
Chapter 3 Using apps on the display Opening a whiteboard You can easily continue from where you left off in a saved whiteboard. To open a saved whiteboard 1. Tap the Menu icon 2. Tap the Import notes icon , select the whiteboard you want to open, and tap Confirm. Sharing a whiteboard If your mobile device has a QR code scanner, it can open an image of the whiteboard in a web browser. -
Page 34: Using Overlays
Chapter 3 Using apps on the display Saving a whiteboard To save the whiteboard as a .png or .pdf file 1. Tap the Save icon , enter a folder name, and select the following options: save the file locally or to a USB drive ... -
Page 35: Writing, Drawing And Erasing Ink On An Overlay
Chapter 3 Using apps on the display Writing, drawing and erasing ink on an overlay The display includes two pens, which you can use to write or draw in digital ink. You can erase digital ink using gestures. To write or draw on an overlay 1. -
Page 36: Exiting An Overlay
Chapter 3 Using apps on the display Tool Icon Description Hide controls Hide or show all tools and controls. Overlay tools Pen settings Change the display’s pens ink color and thickness. Pointer Enable touch control of the display’s features. Tap the button again to enable writing or drawing on an overlay with your finger. -
Page 37: Using Eshare
You can share content wirelessly to the display from your computer or mobile device. NOTES EShare is a third-party application. SMART’s support for this application may vary depending on the inquiry. Make sure your computer or mobile device is connected to the same network as the display. -
Page 38: Connecting Your Device To The Display
Chapter 3 Using apps on the display Connecting your device to the display 1. Verifying your device and display are connected to the same network (see Verifying that the display and mobile devices are connected to the same network on the previous page). 2. -
Page 39: Using Remote
Chapter 3 Using apps on the display To use TV Mirror 1. Open the EShare app on your device. 2. Connect the EShare app to the display. 3. On your device, tap TV Mirror. Using Remote You can also use the buttons in your device’s app to control the display’s volume, enter text, exit apps or return to the Home screen. -
Page 40: Device Requirements
Chapter 3 Using apps on the display 3. Tap the Settings icon. 4. Enable the Pin Code. 5. Tap the Edit icon beside the Device Name field, and then tap in the Connect Code field to use the on-screen keyboard to change the code. You can also set a timer for refreshing the password. Tap the Refresh icon to generate a new code. -
Page 41: Using Imirror
You can use the iMirror app to share your Mac computer, iPhone, or iPad’s screen to the display. iMirror uses AirPlay. NOTES iMirror is a third-party application. SMART's support for this application may vary depending on the inquiry. For a list of supported Apple products, see Supported Apple devices and operating systems on the next page. -
Page 42: Mirroring Your Mac Computer's Desktop To The Display
Chapter 3 Using apps on the display Mirroring your Mac computer’s desktop to the display 1. On the display’s Home screen, tap the Apps menu icon 2. Tap iMirror. NOTE Remember the display’s name. 3. On your Mac computer, click the AirPlay icon in the menu bar. -
Page 43: Using Wps Office
Microsoft Office, Google Docs, and Adobe Acrobat. NOTE WPS is a third-party application. SMART's support for this application may vary depending on the inquiry. Opening the WPS Office app 1. On the display’s Home screen, tap the Apps menu icon The Apps menu appears. -
Page 44: Using Vote
Users can then use their mobile devices to submit their votes. NOTES Vote is a third-party application. SMART's support for this application may vary depending on the inquiry. Setting up a poll 1. On the display’s Home screen, tap the Apps menu icon 2. -
Page 45: Using File Manager
Chapter 3 Using apps on the display Viewing results 1. To view the voting results, tap View results. Use the Bar or Poll options to change how the results of the poll are displayed. TIP Tap the QR code icon to display the QR code for connecting devices. -
Page 46: Moving Or Copying Files
Chapter 3 Using apps on the display To view a picture, play an audio file, or watch a video 1. In File Manager, tap the file. 2. Choose an application in which to open the file. The file opens in the selected application. TIP ... - Page 47 Chapter 3 Using apps on the display To copy a file from the USB drive to the display 1. Connect a USB drive to the display on the front connector panel. 2. On the display’s Home screen, tap the Apps menu icon.
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Page 48: Installing Apps Using File Manager
Chapter 3 Using apps on the display 8. Tap the name of the connected USB Drive. 9. Browse to the folder you want to copy the file to. 10. Double-tap the folder to open it. 11. Tap Paste. The file is copied to the USB drive and removed from the display. To copy a file from the display to a USB drive 1. -
Page 49: Supported File Formats
Chapter 3 Using apps on the display To install apps using File Manager 1. Download and save .apk files to a USB Drive. 2. Connect the USB drive to the display on the front connector panel. 3. On the display’s Home screen, tap the Apps menu icon 4. -
Page 50: Chapter 4: Using Widgets On The Display
Using the Vote widget Using Lock Screen This chapter introduces the widgets on the SMART Board GX series interactive displays. To open the widget menu, open the Side Toolbar menu (see On-screen menus and controls on page 18) and tap the Toolbox icon NOTE ... -
Page 51: Using The Clean Widget
Chapter 4 Using widgets on the display Icon Widget Function Notes Spotlight Use the Spotlight widget during See Using the Spotlight widget a presentation to draw attention on page 54. to an area of a screen. Calculator Open an on-screen calculator. See Using the Calculator tool on page 54. -
Page 52: Using The Screen Capture Widget
Chapter 4 Using widgets on the display To open the Countdown widget 1. Tap the Countdown icon The Countdown widget opens: 2. Tap the Edit icon to customize countdown timer settings. Tool Type a name for the countdown activity. Set a time for the duration of the countdown. Start/pause the countdown. - Page 53 Save the file locally, to a USB drive, or to your Google Drive or OneDrive account. NOTE Google Drive or OneDrive cloud storage must be enabled in display settings. See the SMART Board GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744). To close the Screen Capture widget ...
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Page 54: Using The Spotlight Widget
Chapter 4 Using widgets on the display Using the Spotlight widget You can use the Spotlight widget during a presentation to draw attention to an area of a screen. To use the Spotlight widget 1. Tap the Spotlight icon The Spotlight widget is activated: Tool Make the spotlight larger or smaller. -
Page 55: Using The Vote Widget
Creation of a Lock Screen passcode is part of the initial set up when the display is turned on for the first time. The Lock Screen feature can also be configured in display settings. See the SMART GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744). -
Page 56: Chapter 5: Connecting Computers And Other Devices
The display comes with the following software, which you can install on connected computers: Software Description Notes SMART Notebook basic Free software designed for use with a SMART Find out more about the Board interactive display. SMART Notebook basic version of SMART basic software comes with many features that Notebook. -
Page 57: Connecting Room Computers And Guest Laptops
Contact your authorized SMART reseller (smarttech.com/where) for information about purchasing SMART software. Downloading and installing SMART software You can download SMART software from smarttech.com/downloads. Using SMART software For information about using SMART software, see the following pages in the Support section of the SMART website: SMART Notebook basic version ... - Page 58 Chapter 5 Connecting computers and other devices As shown below, HDMI 1, HDMI 2, VGA, and Display Port share the Touch USB Type-B receptacle on the side connector panel, and HDMI uses the Touch USB Type-B receptacle on the front connector panel (see Sharing USB Type-B receptacles on page 66).
- Page 59 Chapter 5 Connecting computers and other devices HDMI Connector Standard Connection type Cable HDMI HDMI 2.0 Video/audio Premium High Speed HDMI (18 Gbps) Touch input USB 2.0 Type-B Touch High Speed USB 2.0 smarttech.com/kb/171745...
- Page 60 Chapter 5 Connecting computers and other devices HDMI 1 Connector Standard Connection type Cable HDMI 1 HDMI 2.0 Video/audio Premium High Speed HDMI (18 Gbps) Touch USB 2.0 Type-B Touch High Speed USB 2.0 smarttech.com/kb/171745...
- Page 61 Chapter 5 Connecting computers and other devices HDMI 2 Connector Standard Connection type Cable HDMI 2 HDMI 2.0 Video/audio Premium High Speed HDMI (18 Gbps) Touch USB 2.0 Type-B Touch High Speed USB 2.0 smarttech.com/kb/171745...
- Page 62 Chapter 5 Connecting computers and other devices Display Port Connector Standard Connection type Cable Display Port Display Port 1.2 Video/audio Display Port Touch USB 2.0 Type-B Touch High Speed USB 2.0 smarttech.com/kb/171745...
- Page 63 Chapter 5 Connecting computers and other devices Connector Standard Connection type Cable Video Audio In Stereo 3.5 mm Audio Stereo 3.5 mm Touch USB 2.0 type-B Touch High Speed USB 2.0 Viewing a connected computer or other device’s input 1.
- Page 64 You can configure the display to automatically switch to the newest input, lock the current source, or choose other priorities or input options. See the SMART Board GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744). Setting a connected computer’s resolution and refresh rate This table presents the recommend resolutions and refresh rates for the display’s inputs:...
- Page 65 1920 × 1080 60 Hz If possible, set connected computers to these resolutions and refresh rates. See the computers’ operating system documentation for instructions. Using recommended cables SMART recommends the following varieties of cable: Cable type Maximum length Recommendation Display Port 23' (7 m) Use only certified Display Port 1.4 cables that have been...
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Page 66: Connecting A Smart Ops Pc Module
Connecting a SMART OPS PC module If your organization has purchased a SMART OPS PC module, you or your organization’s installers can install the OPS PC module in the display’s accessory slot following the OPS PC module’s installation instructions (smarttech.com/kb/171544). -
Page 67: Connecting Usb Drives, Peripherals, And Other Devices
Chapter 5 Connecting computers and other devices Connecting USB drives, peripherals, and other devices The display includes one USB 2.0 Type-A receptacle on the front connector panel and one USB 2.0 Type- A receptacle on the side connector panel. You can connect USB drives, peripherals (such as keyboards), and other devices to the USB 2.0 Type-A receptacle on the side connector panel and use these devices with the display’s Android system. - Page 68 The display also includes one USB 3.0 Type-A receptacle on the front connector panel. You can use this receptacle to connect USB drives, peripherals, and other devices to a device installed in the accessory slot, such as the SMART OPS PC. smarttech.com/kb/171745...
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Page 69: Chapter 6: Troubleshooting The Display
This chapter explains how to resolve a variety of common issues with the display and the optional SMART OPS PC module. If the symptoms you’re encountering aren’t addressed below or the solutions don’t work, refer to the SMART knowledge base for additional troubleshooting information. -
Page 70: The Display Isn't Turning On
Symptom Troubleshooting steps An app is missing or not available. The app might not be included with the SMART Board GX series interactive display. See Chapter 3: Using apps on the display on page 28. NOTE Apps that require Google Play Services (such as the Google Play store) cannot be used on the display. -
Page 71: The Display Is Turning Off When It Shouldn't
Check the power off timer setting to determine whether there’s an issue is with the Standby mode when it shouldn’t. setting’s configuration. See the SMART Board GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744). Check the automatic no-signal setting to determine whether there’s an issue is with the setting's configuration. - Page 72 Take a photograph of the screen and send it to SMART support. If SMART support determines that the issue is with the screen and the display is under warranty, you may be eligible for a replacement.
- Page 73 Be aware that if two or more displays are mounted side-by-side, there will be minor differences in colors across the displays. This issue is not unique to SMART products. If the screen is completely lacking one color or the color problems occur on the Home screen, provide a photo of the screen to SMART support.
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Page 74: There's No Sound Or There's A Problem With The Sound
If you’re using an external audio system, make sure it is turned on. Use of an external audio system must also be enabled in display settings. See the SMART Board GX series interactive displays installation and maintenance There is sound, but the volume is low. -
Page 75: Touch Isn't Working As Expected
Remove infrared sources, such as incandescent or arc lights, desk lamps, and infrared audio devices, or move the display to another location in the room. Restart the display. See the SMART Board GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744). The display doesn’t respond to touch ... -
Page 76: The Pens Aren't Working As Expected
Make sure you are using a SMART Board GX series interactive display pen. computer. Make sure SMART Product Drivers 12.17 SP1 or later is installed on any connected computers. -
Page 77: The Smart Ops Pc Module Isn't Working As Expected
Symptom Troubleshooting steps The SMART OPS PC module isn’t See the SMART OPS PC modules user guide (smarttech.com/kb/171747). working as expected. Contacting your reseller for additional support If an issue you’re experiencing with the display persists or isn’t addressed in this chapter or the knowledge base, contact your authorized SMART reseller (smarttech.com/where) for support. - Page 78 Chapter 6 Troubleshooting the display TIP Scan the QR code on the label to view the SMART Board GX series interactive display support pages on the SMART website. smarttech.com/kb/171745...
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Page 79: Chapter 7: Troubleshooting Tools And Apps
Resolving issues with EShare Resolving issues with iMirror Resolving issues with File Manager This appendix explains how to troubleshoot the SMART Board GX series display’s tools and apps. NOTE For hardware troubleshooting information, see SMART Board GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744). -
Page 80: Resolving Issues With Browser
Troubleshooting tools and apps Issue Solutions The display can’t open a The Whiteboard app on SMART Board GX series interactive displays don’t support SMART Notebook file. SMART Notebook files. Use SMART Notebook software on the connected computer to open a SMART Notebook file. Resolving issues with Browser... -
Page 81: Resolving Issues With Imirror
Make sure the network is configured properly. See SMART Board GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744). Make sure your computer or device is on the same subnet as the display. Contact your network administrator. -
Page 82: Resolving Issues With File Manager
Chapter 7 Troubleshooting tools and apps Issue Solutions No sound is heard from your shared Make sure your Apple device isn’t muted. device. Turn up the display’s volume. See Using the front control panel on page 16. Resolving issues with File Manager Issue Solutions You can’t open files using File... - Page 83 SMART TECHNOLOGIES smarttech.com/support smarttech.com/contactsupport smarttech.com/kb/171745...
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