SMART 6000S Basic Classroom Troubleshooting

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Basic classroom troubleshooting for your
SMART Board display
Do you need some help with your SMART Board display? Look through the common issues below and see
if you find a solution to your problem.
If you need help with something that isn't listed here, search for answers at support.smarttech.com, or
contact SMART support.
The display won't turn on.
Check that the display is plugged into a power outlet. You can make sure the outlet is working by plugging
in another device, such as your laptop or phone, and seeing if it charges.
Touch and ink are inconsistent. They work better on some parts of the screen
than others.
SMART Board displays use infrared transmitters and sensors around the edge of the display, between the
screen and the frame. Dust buildup on the protective plastic can impair touch performance.
Inspect these areas for dust and clean them every week. Use a clean, lint-free, non-abrasive cloth to gently
wipe the plastic between the screen and the frame.
TIP
Because the display uses infrared sensors, it is sensitive to light, so ensure there are no lamps or
spotlights pointing at the display.
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There is a power switch on the back of the
display next to where the power cord plugs in.
After you've confirmed that the power cord is
plugged into the wall and the back of the
display, try turning the power switch on and off.
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