SMART MX Series Installation And Maintenance Manual

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Installation and maintenance manual (115 pages)

Instruction for installation and maintenance (90 pages)

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SMART Board MX and MX Pro series

interactive displays

INSTALLATION AND MAINTENANCE GUIDE

SBID-MX255-V3

SBID-MX265-V3

SBID-MX255-V3-PW

SBID-MX265-V3-PW

SBID-MX055-V3

SBID-MX065-V3

SBID-MX055-V3-PW

SBID-MX065-V3-PW

SBID-MX255-V2-C

SBID-MX265-V2-C

SBID-MX255-V2-CPW

SBID-MX265-V2-CPW

SBID-MX255-V2

SBID-MX265-V2

SBID-MX255-V2-PW

SBID MX265-V2-PW

SBID MX365

SBID-MX375

SBID-MX386

IDX55-3

IDX65-3

IDX75-3

IDX86-3

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SBID-MX275-V3

SBID-MX286-V3

SBID-MX275-V3-PW

SBID-MX075-V3

SBID-MX086-V3

SBID-MX075-V3-PW

SBID-MX275-V2-C

SBID-MX286-V2-C

SBID-MX275-V2-CPW

SBID-MX275-V2

SBID-MX286-V2

SBID-MX275-V2-PW

SBID MX265

SBID-MX275

IDX55-2

IDX65-2

IDX75-2

SBID-MX286-V3-PW

SBID-MX086-V3-PW

SBID-MX286-V2-CPW

SBID-MX286-V2-PW

SBID-MX286

IDX86-2

Table of Contents

Chapters

Troubleshooting

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Summary of Contents for SMART MX Series

Page 1 SMART Board MX and MX Pro series interactive displays INSTALLATION AND MAINTENANCE GUIDE SBID-MX255-V3 SBID-MX265-V3 SBID-MX275-V3 SBID-MX286-V3 SBID-MX255-V3-PW SBID-MX265-V3-PW SBID-MX275-V3-PW SBID-MX286-V3-PW SBID-MX055-V3 SBID-MX065-V3 SBID-MX075-V3 SBID-MX086-V3 SBID-MX055-V3-PW SBID-MX065-V3-PW SBID-MX075-V3-PW SBID-MX086-V3-PW SBID-MX255-V2-C SBID-MX265-V2-C SBID-MX275-V2-C SBID-MX286-V2-C SBID-MX255-V2-CPW SBID-MX265-V2-CPW SBID-MX275-V2-CPW SBID-MX286-V2-CPW SBID-MX255-V2 SBID-MX265-V2 SBID-MX275-V2 SBID-MX286-V2...
Page 2 © 2021 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART.
Page 3: Important Information
If the display requires replacement parts, make sure the CAUTION service technician uses replacement parts specified by SMART Technologies or parts with the same Turn off the display before cleaning its screen. characteristics as the original. Otherwise, you may scramble the desktop icons or...
Page 4 Important information The accessory slot’s maximum available power is 60 W. IMPORTANT The slot is not a limited power source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure requirements of IEC 62368-1. You must connect the USB cable that came with the display to a computer that has a USB compliant interface and that bears the USB logo.
Page 5 100V to 240V AC, 50 Hz to 60 65-3, IDX75-1, IDX75-2, IDX75-3, IDX86-1, IDX86-2, IDX86-3 Hz, 115 W max Responsible Party – U.S. Contact Information SMART Technologies Inc. SBID-MX375 100V to 240V AC, 50 Hz to 60 2401 4th Ave., 3rd Floor...
Page 6 Important information Innovation, Science and Economic NOTE Development Canada statement This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the This device complies with RSS-247 of the Innovation, Science FCC Rules.
Page 7 Cet émetteur ne doit pas être co- implantés ou exploités conjointement avec une autre antenne ou émetteur. EU declaration of conformity Hereby SMART Technologies ULC declares that the radio equipment type Interactive displays model IDX55-2, IDX55-3, IDX65-1, IDX65-2, IDX-65-3, IDX75-1, IDX75-2, IDX75-3, IDX86-1, IDX86-2, IDX86-3, and the OPS AM40, AM50 are in compliance with Directive 2014/53/EU.
Page 8: Table Of Contents
Connector diagrams Chapter 4: Maintaining the display Turning off, turning on, and resetting the display Cleaning and maintaining hardware Configuring the network for SMART Board MX’s firmware update Updating the display’s firmware Updating iQ system software Orienting your SMART Board MX series display Chapter 5: Troubleshooting The display isn’t turning on...
Page 9 Exiting the display’s settings Network Screen lock Advanced Update Recovery About Appendix C: Managing SMART Board MX (V3, V2 and V2-C) series displays using RS-232 Configuring the serial interface settings Commands and responses Power state commands Input commands Brightness commands Freeze commands...
Page 10 Contents Appendix E: Enrolling the display in SMART Remote Management Appendix F: Hardware environmental compliance Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery Directives) Batteries More information smarttech.com/kb/171555...
Page 11 This chapter introduces the SMART Board® MX and MX Pro series interactive displays. About this guide This guide explains how to install a SMART Board MX or MX Pro series interactive display. It includes the following information: How to install the display...
Page 12: Chapter 1: Welcome
(see More information on page 18). About the display The SMART Board MX or MX Pro interactive display with iQ is the hub of your classroom. The display includes an extensive set of features and components: Touch You can do everything on the display that you can do at your computer—open and close applications, meet...
Page 13: Iq Experience
Chapter 1 Welcome iQ experience The display’s iQ experience provides one-touch access to collaborative tools, including a whiteboard, wireless screen sharing, and a web browser. With minimal network integration, there’s no need for wires, cables, or manual software and firmware updates. From the iQ experience Home screen, you can open the iQ apps, switch inputs, and adjust settings.
Page 14: Room Computers And Guest Laptops
Windows 10 solution at your fingertips, without the need for an external PC or cables. For other models, you can install an OPS-compatible device, such as a SMART OPS PC module, in the accessory slot. SMART OPS PC modules provide a complete Windows® 10 Pro installation.
Page 15: Front Control Panel
The front control panel contains buttons for turning the display on and off, controlling the volume, freezing and unfreezing the screen, and showing and hiding a screen shade. For more information about the front control panel, see the SMART Board MX and MX Pro series interactive displays user guide (smarttech.com/kb/171554).
Page 16: Identifying Your Specific Model
Chapter 1 Welcome For more information about the remote control, see the SMART Board MX and MX Pro series interactive displays user guide (smarttech.com/kb/171554). Identifying your specific model There are several series of SMART Board MX and MX Pro series interactive displays:...
Page 17: Smart Ops Pc Module
Stands If you want to move the display from place to place, you can install it on a SMART mobile stand. If you are installing the display on a wall that cannot support the display’s full weight, you can install the display on a SMART floor stand.
Page 18: More Information
More information In addition to this guide, SMART provides other documents for the display in the Support section of the SMART website (smarttech.com/support). Scan the QR code on the cover of this guide to view links to SMART Board MX and MX Pro series interactive display documents and other support resources.
Page 19: Chapter 2: Installing The Display
Connecting power and turning on the display for the first time About energy saving modes SMART recommends that only trained installers install the display. This chapter is for installers. Installers should read this information along with the installation instructions included with the display before they install the display.
Page 20: Using Transportation Aides
On occasion, you might also need to move the display to another location after initially installing it. IMPORTANT Move the display at your own risk. SMART cannot accept liability for damages or injury that occur during the display’s transportation. When moving the display: Follow local safety regulations and standards.
Page 21: Installing The Display On A Wall
If the display’s glass is cracked or chipped, have it professionally inspected and repaired at a SMART authorized repair center. If the display’s glass shatters, carefully clean up the area and have the display repaired or replaced.
Page 22: Choosing A Location
Chapter 2 Installing the display Choosing a location A display is typically installed at the room’s focal point, such as at the front of a classroom or meeting space. Selecting an appropriate location for the display is crucial for ensuring the best possible experience with the product.
Page 23 Installing the display Factor Considerations Visibility The display’s screen is clearly visible to all users in the room. SMART recommends users sit within a 178° viewing area: NOTE The viewing area depends on the display’s resolution and a variety of other factors.
Page 24: Choosing A Height
Be sure the wall you’re installing the display on can support the weight of the display and mounting equipment. If it can’t, consider using a SMART wall stand to transfer some of the weight from the wall to the floor (see smarttech.com/accessories).
Page 25: Selecting Mounting Hardware
Contact your authorized SMART reseller (smarttech.com/where) for information on SMART’s mounting options. If you choose a third-party option rather than one of SMART’s mounting options, be sure the wall mount can accommodate the display’s dimensions and support the display’s weight as well as the weight of any attached accessories.
Page 26 Mount the display vertically (90° relative to the floor plus or minus 2° for tolerance) and in landscape orientation. SMART doesn’t support mounting the display at other angles or in portrait orientation. Use the included wall mount. Optionally, use a VESA-approved mounting plate that is rated for the display’s weight and size.
Page 27: Installing The Display On A Stand
For SMART Board MX series displays Installing the iQ appliance and Intel Compute Card For more information about installing the iQ appliance in SMART Board MX series displays, see the SMART Board MX series interactive display installation instructions (smarttech.com/kb/171274). CAUTION Install the AM50 iQ appliance and Intel Compute Card before you turn on the display for the first time.
Page 28: Connecting To A Network
Before connecting the display, your organization’s network administrators need to configure the network to allow users to update the display’s firmware automatically and use all the features of the iQ experience. See Configuring your organization’s network for a SMART display with the iQ experience.
Page 29: Am50 Iq Appliance
SMART Board MX (V2 and V2- SMART Board MX series C) series AM50 iQ appliance For SMART Board MX series displays There are three ways to connect the AM50 appliance included with the SBID-MX365, SBID-MX375, and SBID-MX386 models to a network: Wi-Fi connect an Ethernet cable from a network outlet directly to the AM50 appliance’s RJ45 jack...
Page 30: Connecting Power And Turning On The Display For The First Time
Chapter 2 Installing the display connect an Ethernet cable from a network outlet to the display’s RJ45 IN jack, and then connect another Ethernet cable from the display’s RJ45 OUT jack to the AM50 appliance’s RJ45 jack Connecting power and turning on the display for the first time The final step in installing and configuring the display is to connect power and turn it on.
Page 31 If a USB drive is connected to the display’s service port, do not remove the USB drive. The USB drive contains an important firmware update. 1. Flick the switch beside the AC power inlet to the ON (I) position. SMART Board MX (V2, V2-C, and V3) series 55" models 65" models 75"...
Page 32: About Energy Saving Modes
Chapter 2 Installing the display 9. If the display isn’t using a wired network connection, select a wireless network, and then tap Next. IMPORTANT The display needs an internet connection for downloading and installing important updates. Ask the network administrator to confirm that the network has been correctly configured for the iQ experience.
Page 33: Chapter 3: Connecting Computers And Other Devices
Viewing a connected computer’s input Setting a connected computer’s resolution and refresh rate Connecting USB drives, peripherals, and other devices Troubleshooting connected computers Connecting a SMART OPS PC module Connecting other devices Connecting USB drives, peripherals, and other devices Connecting an external display...
Page 34: Installing Smart Software
Included with digital ink over applications, files, folders, SMART Learning Suite websites, and any other open window. You can purchase additional licenses or subscriptions to SMART software to install on other computers. The following software is also available but sold separately: Software Description...
Page 35: Connecting Room Computers And Guest Laptops
You can connect cables for room computers and guest laptops. By installing cables in advance, you make use of connectors that might not be accessible after the display is wall-mounted. You can then run the cables across floors or behind walls as needed. SMART Board MX (V3) series Side and bottom connector panels Front connector panel...
Page 36 Chapter 3 Connecting computers and other devices SMART Board MX (V2-C) series Side and bottom connector panels Front connector panel smarttech.com/kb/171555...
Page 37 Chapter 3 Connecting computers and other devices SMART Board MX (V2) series Side and bottom connector panels Front connector panel HDMI 3 smarttech.com/kb/171555...
Page 38 Connecting computers and other devices SMART Board MX series Side and bottom connector panels Front connector panel HDMI 1 HDMI 3 HDMI 2 NOTES Install SMART software on any computers you connect to the display (see Installing SMART software on page 34). smarttech.com/kb/171555...
Page 39: Viewing A Connected Computer's Input
You can charge devices connected to the USB Type-C receptacle on the side connector panel of SMART Board MX (V3) series interactive displays up to 65 W (if a module is not installed in the accessory slot) or up to 30 W (if a module is installed in the accessory slot).
Page 40: Setting A Connected Computer's Resolution And Refresh Rate
Chapter 3 Connecting computers and other devices To view the input of a computer connected to a SMART Board MX series display 1. Connect the computer to the display. 2. Press the Input on the front control panel. The Input selection menu appears.
Page 41: Connecting A Smart Ops Pc Module
For troubleshooting information for connected computers, see Chapter 5: Troubleshooting on page 64. Connecting a SMART OPS PC module If your organization has purchased a SMART OPS PC module, you or your organization’s installers can install the OPS PC module in the display’s accessory slot following the OPS PC module’s installation instructions...
Page 42: Connecting Other Devices
The display includes the following USB Type A receptacles. You can connect USB drives, peripherals (such as keyboards), and other devices to these connectors and use the devices with the iQ experience, connected computers, and devices installed in the accessory slot (such as the SMART OPS PC module). SMART Board MX (V3) series SMART Board MX (V2-C) series smarttech.com/kb/171555...
Page 43: Connecting An External Display
Located on the side connector panels of SMART Board MX (V2 and V2-C) series displays Located on the front connector panels of all displays and on the side connector panel of SMART Board MX series displays smarttech.com/kb/171555...
Page 44: Connecting An External Audio System
SMART Board MX series NOTE SMART Board MX series display has an HDMI 1.4 out connector. SMART Board MX (V2, V2-C, and V3) series displays have an HDMI 2.0 out connector. IMPORTANT If the connected external display doesn’t support HDCP, the image on the external display is limited to 480p resolution.
Page 45 This disables the display’s internal speakers. Alternatively, you can connect an external audio system directly to a room computer. SMART Board MX (V3) series SMART Board MX (V2 and V2-C) series SMART Board MX series In addition to the stereo 3.5 mm out connector, the display provides a Sony/Philips Digital Interface (S/PDIF) out connector (pictured).
Page 46: Connector Diagrams
Some installations may require you to integrate the display with a room control system. You can use the display’s RS-232 connector to connect a third-party external control system to the display (see Appendix C: Managing SMART Board MX (V3, V2 and V2-C) series displays using RS-232 on page 95). NOTE Displays are not compatible with centralized remote control systems, such as a universal remote control.
Page 47 Chapter 3 Connecting computers and other devices Side Bottom smarttech.com/kb/171555...
Page 48 Chapter 3 Connecting computers and other devices Connector Connects to Notes See page 35 and USB cables and USB Type-C USB Type-C 2 input connectors. USB 3.0 Type-A [N/A] This connector is a service port. USB 3.0 Type-A Supported USB drives, See page 42 and USB cables and peripherals, and other devices...
Page 49: Front Connector Panel
USB 2.0 Type-A Supported USB drives Connect a USB drive to update the connector display’s firmware. SMART Board MX (V2 and V2-C) series Connector panel The following diagram and table present the connectors on the display’s connector panel: Side Bottom smarttech.com/kb/171555...
Page 50: Front Connector Panel
USB 3.0 Type-B VGA input (touch) See page 35 and USB cables and connectors. Front connector panel The following diagram and table present the connectors on the display’s front connector panel: SMART Board MX (V2) series SMART Board MX (V2-C) series smarttech.com/kb/171555...
Page 51: Smart Board Mx Series
(video and audio) cables and connectors. USB Type-C input USB Type-C input See page 35 and USB cables and source connector connectors. SMART Board MX series Connector panel The following diagram and table present the connectors on the display’s connector panel: Side Bottom smarttech.com/kb/171555...
Page 52 HDMI 1.4 out (HDCP- External monitor This connector is HDCP-encrypted compliant) HDMI. NOTE HDMI out is an optional feature. Contact your authorized SMART reseller (smarttech.com/where) for further ordering instructions. USB 2.0 Type-A Supported USB drives, Connect a USB drive to update the connector peripherals, and other devices display’s firmware.
Page 53: Front Connector Panel
Chapter 3 Connecting computers and other devices Front connector panel The following diagram and table present the connectors on the display’s front connector panel: Connector Connects to Notes USB 2.0 Type-A Supported USB drives, See page 42 and USB cables and peripherals, and other devices connectors.
Page 54: Turning Off, Turning On, And Resetting The Display
Maintaining the display Turning off, turning on, and resetting the display Turning off, turning on, and resetting SMART Board MX (V3, V2 and V2-C) series displays Turning off, turning on, and resetting SMART Board MX series displays Cleaning and maintaining hardware...
Page 55: Turning Off, Turning On, And Resetting Smart Board Mx (V3, V2 And V2-C) Series Displays
In most situations, you can put the display into Sleep or Standby when not using it following the instructions in the SMART Board MX and MX Pro series interactive displays user guide (smarttech.com/kb/171554). In some situations, such as when you transport the display or clean its screen, you need to turn the display off.
Page 56: Cleaning And Maintaining Hardware
Chapter 4 Maintaining the display Turning off, turning on, and resetting SMART Board MX series displays To turn the display off Press the Power button on the front control panel for two seconds. To turn the display back on Press the Power button on the front control panel.
Page 57: Cleaning The Touch Sensors
Chapter 4 Maintaining the display Do not use cleaning solutions or glass cleaners on the screen, because they can deteriorate or discolor the screen. To clean the screen 1. Turn off any connected computers. 2. Turn off the display (see Turning off, turning on, and resetting the display on page 54). 3.
Page 58: Preventing Condensation
If condensation appears under the screen after you turn on the display, select an active video source and leave the display on for 48 hours. If the condensation doesn’t dissipate, contact SMART Support if the display is still under warranty.
Page 59: Configuring The Network For Smart Board Mx's Firmware Update
IMPORTANT This step is only required for SMART Board MX series displays. This doesn’t apply to SMART Board MX (V3), (V2-C), (V2) series interactive displays. You can connect the display to a network using Wi-Fi or an Ethernet connection. Before connecting the display, your organization’s network administrators need to configure the network to allow users to update...
Page 60: Updating The Display's Firmware
When the update is installing, touch, the front control panel and remote control will not respond. To make sure the network is configured properly for firmware updates, see Configuring the network for SMART Board MX’s firmware update on the previous page. To update the display’s iQ system software, see Updating iQ system software below.
Page 61: Updating Iq System Software
Home screen. When the update is installing, touch, the front control panel and remote control will not respond. To update SMART Board MX series firmware, see Updating the display’s firmware on the previous page. NOTE You can configure your organization’s network to allow or prevent automatic system software updates...
Page 62 To orient the display when connected to a computer 1. Open SMART Settings. Operating system Procedure Windows® 10 a. Select Start. b. Scroll to and select SMART Technologies > SMART Settings. Windows 8 a. Open the Apps screen. b. Scroll to and select SMART Technologies > SMART Settings. Windows 7 Select Start >...
Page 63: Chapter 5: Troubleshooting
Contacting your reseller for additional support This section explains how to resolve a variety of common issues with the display. If your specific symptoms aren’t covered below or the solutions to the symptoms don’t work, refer to the SMART knowledge base for additional troubleshooting information community.smarttech.com/s/topic/0TO0P000000Xt5yWAC/mx-series...
Page 64: The Screen Is Blank Or There's A Problem With The Image On The Screen
OPS to switch to the iQ experience and open the Home screen. Make sure the SMART Board MX (V3, V2 or V2-C) series display is not in Standby mode by pressing the Power button Make sure any connected computers are on and not in an energy saving mode.
Page 65 The image if flickering or flashing. If the Home screen appears correctly, the issue is with the video input. On SMART Board MX series displays, make sure the iQ appliance is securely installed The image is dim. in the accessory slot and its power light is on.
Page 66: There's No Sound Or There's A Problem With The Sound
Chapter 5 Troubleshooting Symptom Troubleshooting steps The image is cut off or shifted to the Adjust any connected computers’ video settings, particularly zoom, crop, and left or right. underscan. See the computer’s operating system documentation. If you’re using a VGA video input and any connected computers’ desktops are entirely black, change them to dark gray or a different color.
Page 67: Touch Isn't Working As Expected
Touch is not available right after waking up the display or turning it on. Wait a few seconds and then the display will respond to touch. Make sure SMART Product Drivers are installed and running on connected computers. (SMART Board MX (V3) displays require SMART Product Drivers 12.18...
Page 68: The Pens And Erasers Aren't Working As Expected
When you write on the screen, the ink Make sure you are using a SMART Board MX or MX Pro series interactive display pen. appears in the wrong place. Restart the display. See Turning off, turning on, and resetting the display on page 54.
Page 69: Smart Software On Connected Computers Isn't Working As Expected
The SMART OPS PC module isn’t working as expected Symptom Troubleshooting steps The SMART OPS PC module isn’t See the SMART OPS PC modules user guide (smarttech.com/kb/171747). working as expected. The Intel Compute Card isn’t working as expected Symptom Troubleshooting steps The Intel Compute Card isn’t working...
Page 70 Scan the QR code on the label to view the SMART Board MX or MX Pro series interactive display support pages on the SMART website. For SMART Board MX series displays, the serial number is on labels located on the bottom frame and the back of the display.
Page 71: Appendix A: Adjusting Iq Settings
System-level settings apply to all users. See the settings for more information. Some settings aren’t available while you’re signed in to your SMART Account. Sign out of your SMART Account on the display to see all settings.
Page 72 Appendix A Adjusting iQ settings Option Values Function Notes User or system setting SMART iQ Ethernet [N/A] Options available when an Ethernet [N/A] System Advanced options cable is connected Static IP (Use DHCP) Enables or disables DHCP to assign [N/A] User the display an IP address.
Page 73 Apps Library. Enables or disables Input in This option is not [N/A] Input the Apps Library. available for SMART Board MX series displays. Enables or disables Screen [N/A] User Screen Share Share in the Apps Library. Files Library...
Page 74 Sets how [N/A] System SMART Whiteboards are policy Delete after 1 Month saved. Delete manually SMART kapp Mobile App Enables or disables the If this option is off, the User Saving Whiteboards Capture function in the QR code is not visible. SMART kapp app.
Page 75 IMPORTANT Devices that use AirPlay and Google Cast can’t connect to the display while a Miracast device is connected. SMART Support may ask Performance Logging System Performance Logging users to enable Performance is disabled by default. Logging to help diagnose issues.
Page 76 Access to USB mass Enables or disables access to This option is not System a USB drive. available for storage devices SMART Board MX series displays. Advanced Options SMART Board with iQ Enables or disables the iQ This option is not System experience.
Page 77 1 min goes in to an energy saving This option is not 5 mins mode. available for 30 mins SMART Board 1 hour MX series 1.5 hours displays. 2 hours 5 hours 10 hours Energy Saver Go to energy saving Disabled...
Page 78 About energy saving modes on page 32. This option is not available for SMART Board MX series displays. External Inputs If enabled, the display will This option is not System Apply power settings enter an energy saving mode...
Page 79 Sets how colors appear on the This option is not System Color display. available for Temperature Cool SMART Board Neutral MX series Warm displays. Very Warm Lightness 0–488 Sets the overall lightness of This option is not System the image.
Page 80 SMART Board MX series displays. Audio Audio In These options are available for SMART Board 6000S (V3) models only. Volume Range slider Sets the volume from the [N/A] System microphone. Built-in microphone...
Page 81 Audio Out Range slider Sets the volume from the This option is not System Volume speakers available for SMART Board MX series displays. Enables or disables the When analog System Built-in Speakers display’s internal speakers. speakers are connected to the display, the display’s internal...
Page 82 Range slider Sets the treble level. This option is not System Treble available for SMART Board MX series displays. Date & Time Sets the display’s date and Configure the System Automatic Date & Time time automatically. network to allow...
Page 83 [N/A] [N/A] Submit Log file to SMART. SMART Sends usage statistics and [N/A] User Improve the error reports to SMART. Experience [Support ID] Shows the support ID Enable this [N/A] Support ID associated with the display. option only on the advice of...
Page 84 User or system setting Advanced logging options to [N/A] System Log Level SPM be set under the direction of SMART Support Advanced logging options to [N/A] System Log Level RATP be set under the direction of SMART Support Advanced logging options to...
Page 85 Appendix A Adjusting iQ settings Option Values Function Notes User or system setting [N/A] Closes the browser tabs and [N/A] System Clean Up the browser clears the history, cache, and cookies. [N/A] Closes open applications and [N/A] System Clean Up app data and clears apps data and preferences preferences.
Page 86 [N/A] Shows the display’s scaler [N/A] [N/A] Scaler version version. This option is not available for the SMART Board 6000S (V3), 6000S (C), and 6000S models. [N/A] [N/A] [N/A] [N/A] Legal Information [N/A] Shows the SMART end user...
Page 87 Appendix B For SMART Board MX series displays smarttech.com/kb/171555...
Page 88: Appendix B: Adjusting Display Settings
Network Screen lock Advanced Update Recovery About You can access SMART Board MX series displays’ settings using the Menu button on the front control panel. Exiting the display’s settings Tap Exit press the Menu button on the front control panel...
Page 89: Screen Lock
Appendix B Adjusting display settings Option Values Function Notes Wi-Fi hotspot Enable Enables or disables the Wi-Fi hotspot The lock screen appears after the Wi-Fi hotspot display wakes up from sleep. Disable [N/A] Sets the network name, security, Use the on-screen keyboard or Set up Wi-Fi hotspot password and access point frequency connect a USB keyboard to the...
Page 90: Advanced
Appendix B Adjusting display settings Advanced Option Values Function Notes Display [N/A] Sets the background image on the Only .png, .jpg, .bmp files are Walllpaper display supported Save the wallpaper file to a USB drive and insert it into the USB port. See Connector diagrams on page 46.
Page 91: Update
Appendix B Adjusting display settings Option Values Function Notes Enable Enables or disables power saving Enabled by default. Power saving mode mode Disable When enabled, power saving mode activates after 90 minutes of inactivity. Enabling Power saving mode makes RS-232 control of the display unavailable until the display is turned on using the power button on the front control panel .
Page 92: Recovery
Shows the current version of the [N/A] HDMI-out HDMI-out system firmware [N/A] Shows the network’s MAC address [N/A] MAC address [N/A] Shows the display’s serial number [N/A] Serial number [N/A] Shows third-party component [N/A] License licenses User agreement [N/A] Shows the SMART EULA [N/A] smarttech.com/kb/171555...
Page 93 Appendix C For SMART Board MX (V3), MX (V3) Pro, MX (V2-C), MX (V2-C) Pro, MX (V2), MX (V2) Pro, and MX Pro series displays. smarttech.com/kb/171555...
Page 94 Appendix C Managing SMART Board MX (V3, V2 and V2-C) series displays using RS-232 Managing SMART Board MX (V3, V2 and V2-C) series displays using RS-232 Configuring the serial interface settings Commands and responses Power state commands Input commands Brightness commands Freeze commands...
Page 95: Appendix C: Managing Smart Board Mx (V3, V2 And V2-C) Series Displays Using
Use only a standard RS-232 cable. Do not use a null modem cable. Null modem cables typically have ends of the same type. SMART also offers SMART Remote Management cloud-based device-management software, which you can use to manage SMART Board interactive displays with iQ and devices running Windows, Chrome™ OS, Android™, and iOS operating systems. For more information, see SMART Remote Management.
Page 96: Commands And Responses
Appendix C Managing SMART Board MX (V3, V2 and V2-C) series displays using RS-232 When using a control system program instead of terminal program, all lines output from the display are preceded by a carriage return character (<CR>) and line feed character (<LF>) and then followed by a carriage return character (<CR>) and line feed character (<LF>), as shown in the example below.
Page 97 Appendix C Managing SMART Board MX (V3, V2 and V2-C) series displays using RS-232 In many terminal applications on a computer, you can use the BACKSPACE key when typing commands. Review each entry carefully before sending a command to the display. Don’t send another command until you receive the response and the next command prompt (>). If no command prompt is present, send a carriage return character (<CR>) to the display.
Page 98: Power State Commands
Appendix C Managing SMART Board MX (V3, V2 and V2-C) series displays using RS-232 To increase or decrease the value of a setting Use the set command to increase or decrease the value by a designated number. This example increases the volume by 5: >set volume+5...
Page 99 Appendix C Managing SMART Board MX (V3, V2 and V2-C) series displays using RS-232 Power state Description READY The screen is off, but the display is ready to turn on when one of the following occurs: A user presses the Power button on the convenience panel or the remote control.
Page 100: Input Commands
Appendix C Managing SMART Board MX (V3, V2 and V2-C) series displays using RS-232 Input commands Get command Set command Response get input set input[Value] input=[Value] Where [Value] is one of the following: Where [Value] is one of the following: =hdmi1...
Page 101: Screen Shade Commands
Appendix C Managing SMART Board MX (V3, V2 and V2-C) series displays using RS-232 Screen shade commands Get command Set command Response get screenshade set screenshade[Value] screenshade=[Value] Where [Value] is one of the following: Where [Value] is one of the following:...
Page 102: Model Number Commands
Appendix C Managing SMART Board MX (V3, V2 and V2-C) series displays using RS-232 Model number commands Get command Response get modelnum modelnum=[Value] Where [Value] is one of the following: sbid-mx055-v2 sbid-mx065-v2 sbid-mx075-v2 sbid-mx086-v2 Serial number commands Get command Response get serialnum serialnum=[Value] Where [Value] is the serial number.
Page 103 Appendix C Managing SMART Board MX (V3, V2 and V2-C) series displays using RS-232 Change Asyncronous message Display power state #powerstate=[Value] Where [Value] is one of the following: ready standby powersave updateon updateready Input selection #input=[Value] Where [Value] is one of the following:...
Page 104: Resolving Issues With Managing The Display Using
Appendix C Managing SMART Board MX (V3, V2 and V2-C) series displays using RS-232 Resolving issues with managing the display using RS-232 The following table presents common issues with managing the display using RS-232 and explains how to resolve them: Symptom...
Page 105 Appendix D For SMART Board MX series displays smarttech.com/kb/171555...
Page 106: Appendix D: Managing Smart Board Mx Series Displays Using
Appendix D Managing SMART Board MX series displays using RS-232 Managing SMART Board MX series displays using RS-232 Configuring the serial interface settings Communication structure Power states Commands You can connect a control system or terminal emulation program on your computer to the display's room control input and remotely select video inputs, change power and sleep states, and get information about the display’s current settings, such as current input source, contrast and power state.
Page 107: Configuring The Serial Interface Settings
Appendix D Managing SMART Board MX series displays using RS-232 Configuring the serial interface settings Configure the control system or computer’s serial interface before sending commands to the display. To configure the serial interface settings 1. Turn on the display. 2. Turn on the control system or computer, and access the serial data communications settings.
Page 108 Appendix D Managing SMART Board MX series displays using RS-232 NOTES The display won’t respond to RS-232 commands when it is in a low power state (soft off). Disable Power saving mode to prevent the display from entering a low power state. See Power saving mode on page 92.
Page 109 Appendix D Managing SMART Board MX series displays using RS-232 NOTES Use ASCII formatted commands. Commands aren’t case-sensitive. When manually entering commands into a terminal emulation program, review each entry carefully before you press ENTER to send a carriage return (0x0d) to terminate the command.
Page 110: Power States
Appendix D Managing SMART Board MX series displays using RS-232 To increase or decrease the value of a setting Use the set command to increase or decrease the value by a designated number. This example increases the volume by 5: >set volume+5 volume=70 >...
Page 111: Commands
Appendix D Managing SMART Board MX series displays using RS-232 With the exception of get powerstate and set powerstate, commands are available only when the display is in ON power state. Commands Get command Set command Response get powerstate set powerstate[Value] powerstate=[Value] Where [Value] is one of the following:...
Page 112 Appendix D Managing SMART Board MX series displays using RS-232 Get command Set command Response get brightness set brightness[Value] brightness=[Value] Where [Value] is one of the following: Where [Value] is a number between 5 and 100 +[Value] -[Value] NOTE =[5–100] Enabling Auto Brightness overrides any brightness values set manually.
Page 113 Enrolling the display in SMART Remote Management Your SMART Board MX or MX Pro has a built-in feature that enables you to enroll the display with your organization’s SMART Remote Management account. When you enroll one of these displays, you can use...
Page 114 Appendix F Hardware environmental compliance SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold, and disposed of in a safe and environmentally friendly manner. Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery Directives) Electrical and electronic equipment and batteries contain substances that can be harmful to the environment and to human health.
Page 115 SMART TECHNOLOGIES smarttech.com/support smarttech.com/contactsupport smarttech.com/kb/171555...

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