The Pens And Erasers Aren't Working As Expected; Iq Apps Aren't Working As Expected; Smart Software On Connected Computers Isn't Working As Expected - SMART Board MX (V2) Series Installation And Maintenance Manual

CHAPTER 5
TROUBLESHOOTING

The pens and erasers aren't working as expected

Symptom
The display doesn't respond to
touch or writing with a pen.
The display responds to touch but
not to writing with a pen.
When you write on the screen, the
ink appears in the wrong place.
OR
Writing is intermittent.
OR
Ink disappears as you write.
You can't write or draw in Microsoft
Office.

iQ apps aren't working as expected

Symptom
iQ apps aren't working as
expected.
SMART software on connected computers isn't
working as expected
Symptom
SMART Notebook software isn't
working as expected.
47 smarttech.com/kb/171555
Troubleshooting steps
Make sure any connected computers have detected the display's USB
l l
connection and SMART Product Drivers 12.14
On Windows computers, open Device Manager and make sure there is no red X
l
or yellow explanation mark (!) over the display's icon.
On Mac computers, open System Information and make sure there are no error
l
messages in the display's row.
Reinstall or update SMART Product Drivers and SMART Ink
l
computers.
Make sure SMART Product Drivers is 12.14 or later.
l
Reinstall or update SMART Product Drivers and SMART Ink
l
computers.
Make sure SMART Product Drivers is 12.14 or later.
l
Restart the display.
l
See Turning off, turning on, and resetting the display on page 35.
Confirm with the installers that the computer is connected to the display with
l
only a single cable.
Make sure SMART Product Drivers and SMART Ink
l
any connected computers.
Remove infrared sources, such as incandescent or arc lights, desk lamps, and
l
infrared audio devices, or move the display to another location in the room.
Update the firmware.
l
Make sure Microsoft Office 2013 or later is installed.
l
Reinstall or update SMART Product Drivers and
l
Troubleshooting steps
See Troubleshooting the iQ
Troubleshooting steps
See Troubleshooting SMART Notebook.
or later is installed.
are installed and running on
SMART Ink.
experience.
on any connected
on any connected