SMART Board MX Series Installation And Maintenance Manual
Interactive displays
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Installation and maintenance guide
SBID-MX255-V3 / V3N
SBID-MX255-V3-PW / V3N-PW
SBID-MX055-V3 / V3N
SBID-MX055-V3-PW / V3N-PW
SBID-MX255-V2-C
SBID-MX255-V2-CPW
SBID-MX255-V2
SBID-MX255-V2-PW
SBID MX365
IDX55-3
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SMART Board
MX
|
MX Pro
series interactive displays
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SBID-MX265-V3 / V3N
|
SBID-MX265-V3-PW / V3N-PW
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SBID-MX065-V3 / V3N
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SBID-MX065-V3-PW / V3N-PW
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SBID-MX265-V2-C
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SBID-MX265-V2-CPW
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SBID-MX265-V2
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SBID MX265-V2-PW
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SBID-MX375
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SBID-MX386
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IDX65-3
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IDX75-3
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IDX86-3
®
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SBID-MX275-V3 / V3N
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SBID-MX286-V3 / V3N
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SBID-MX275-V3-PW / V3N-PW
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SBID-MX075-V3 / V3N
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SBID-MX086-V3 / V3N
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SBID-MX075-V3-PW / V3N-PW
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SBID-MX275-V2-C
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SBID-MX286-V2-C
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SBID-MX275-V2-CPW
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SBID-MX286-V2-CPW
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SBID-MX275-V2
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SBID-MX286-V2
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SBID-MX275-V2-PW
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SBID-MX286-V2-PW
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SBID MX265
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SBID-MX275
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SBID-MX286
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IDX55-2
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IDX65-2
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IDX75-2
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IDX86-2
|
SBID-MX286-V3-PW / V3N-PW
|
SBID-MX086-V3-PW / V3N-PW
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Chapters
Table of Contents
Troubleshooting
Related Manuals for SMART Board MX Series
Summary of Contents for SMART Board MX Series
- Page 1 SMART Board ® MX Pro series interactive displays Installation and maintenance guide SBID-MX255-V3 / V3N SBID-MX265-V3 / V3N SBID-MX275-V3 / V3N SBID-MX286-V3 / V3N SBID-MX255-V3-PW / V3N-PW SBID-MX265-V3-PW / V3N-PW SBID-MX275-V3-PW / V3N-PW SBID-MX286-V3-PW / V3N-PW SBID-MX055-V3 / V3N SBID-MX065-V3 / V3N...
- Page 2 © 2022 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART.
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Page 3: Important Information
If the display requires replacement parts, make sure the service technician uses replacement parts specified by SMART Technologies or parts with the same characteristics as the original. Ensure that any cables that cross the floor to the display are properly bundled and marked to avoid a trip hazard. - Page 4 Important information Do not move or mount the display by connecting rope or wire to its handles. The display is heavy, and failure of the rope, wire or handle could lead to injury. ® Use only VESA -approved mounts if using a mount other than the one supplied with the display.. Disconnect all of the display’s power cables from the wall outlet and seek assistance from qualified service personnel if any of the following occur: The power cable or plug is damaged...
- Page 5 Important information You must connect the USB cable that came with the display to a computer that has a USB compliant interface and that bears the USB logo. In addition, the USB source computer must be compliant with IEC 62368-1. The source computer must be CE marked and carry safety certification marks for Canada and USA.
- Page 6 Important information Important smarttech.com/kb/171555...
- Page 7 Important information The following are the normal operating power requirements for the display, including speakers: Model Power requirements SBID-MX255-V3 / SBID-MX255-V3- 100V to 240V AC, 50 Hz to 60 Hz, 90 W PW / SBID-MX055-V3 / SBID- MX055-V3-PW / SBID-MX255-V3N / SBID-MX255-V3N-PW / SBID- MX055-V3N / SBID-MX055-V3N-PW SBID-MX265-V3 / SBID-MX265-V3-...
- Page 8 Important information For additional requirements and other information, refer to the display’s specifications (see More information on page 19). smarttech.com/kb/171555...
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Page 9: Table Of Contents
Chapter 4 Maintaining the display Turning off, turning on, and resetting the display Cleaning and maintaining hardware Configuring the network for SMART Board MX’s firmware update Updating the display’s firmware Updating iQ system software Orienting your SMART Board MX series display Chapter 5 Troubleshooting The display isn’t turning on... - Page 10 Exiting the display’s settings Network Screen lock Advanced Update Recovery About Appendix C Managing SMART Board MX (V3, V2, and V2-C) series displays using RS-232 Configuring the serial interface settings Commands and responses Power state commands Input commands Brightness commands Freeze commands...
- Page 11 Contents Appendix E Enrolling the display in SMART Remote Management Certification and compliance smarttech.com/kb/171555...
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Page 12: About This Guide
This chapter introduces the SMART Board MX and MX Pro series interactive displays. About this guide This guide explains how to install a SMART Board MX or MX Pro series interactive display. It includes the following information: How to install the display... -
Page 13: Chapter 1 Welcome
(see More information on page 19). About the display ® The SMART Board MX or MX Pro interactive display with iQ is the hub of your classroom. The display includes an extensive set of features and components: Touch You can do everything on the display that you can do at your computer—open and close applications,... -
Page 14: Iq Experience
Chapter 1 Welcome iQ experience The display’s iQ experience provides one-touch access to collaborative tools, including a whiteboard, wireless screen sharing, and a web browser. With minimal network integration, there’s no need for wires, cables, or manual software and firmware updates. From the iQ experience Home screen, you can open the iQ apps, switch inputs, and adjust settings. -
Page 15: Room Computers And Guest Laptops
Windows 10 solution at your fingertips, without the need for an external PC or cables. For other models, you can install an OPS-compatible device, such as a SMART OPS PC module, in the ®... -
Page 16: Front Control Panel
The front control panel contains buttons for turning the display on and off, controlling the volume, freezing and unfreezing the screen, and showing and hiding a screen shade. For more information about the front control panel, see the SMART Board MX and MX Pro series interactive displays user guide (smarttech.com/kb/171554). -
Page 17: Identifying Your Specific Model
Chapter 1 Welcome For more information about the remote control, see the SMART Board MX and MX Pro series interactive displays user guide (smarttech.com/kb/171554). Identifying your specific model There are several series of SMART Board MX and MX Pro series interactive displays:... -
Page 18: Smart Ops Pc Module
Stands If you want to move the display from place to place, you can install it on a SMART mobile stand. If you are installing the display on a wall that cannot support the display’s full weight, you can install the display on a SMART floor stand. -
Page 19: More Information
For more information about extending USB connections, see USB cable extenders. More information In addition to this guide, SMART provides other documents for the display in the Support section of the SMART website (smarttech.com/support). Scan the QR code on the cover of this guide to view links to SMART ... -
Page 20: Chapter 2 Installing The Display
Connecting power and turning on the display for the first time About energy saving modes SMART recommends that only trained installers install the display. This chapter is for installers. Installers should read this information along with the installation instructions included with the display before they install the display. -
Page 21: Using Transportation Aides
Chapter 2 Installing the display Important Move the display at your own risk. SMART cannot accept liability for damages or injury that occur during the display’s transportation. When moving the display: Follow local safety regulations and standards. Pack the display in its original packaging, including the pallet. -
Page 22: Installing The Display On A Wall
If the display’s glass is cracked or chipped, have it professionally inspected and repaired at a SMART authorized repair center. If the display’s glass shatters, carefully clean up the area and have the display repaired or replaced. -
Page 23: Choosing A Location
Chapter 2 Installing the display Choosing a location A display is typically installed at the room’s focal point, such as at the front of a classroom or meeting space. Selecting an appropriate location for the display is crucial for ensuring the best possible experience with the product. - Page 24 Chapter 2 Installing the display Factor Considerations Visibility The display’s screen is clearly visible to all users in the room. SMART recommends users sit within a 178° viewing area: Note The viewing area depends on the display’s resolution and a variety of other factors.
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Page 25: Choosing A Height
Be sure the wall you’re installing the display on can support the weight of the display and mounting equipment. If it can’t, consider using a SMART wall stand to transfer some of the weight from the wall to the floor (see smarttech.com/accessories). -
Page 26: Selecting Mounting Hardware
Contact your authorized SMART reseller (smarttech.com/where) for information on SMART’s mounting options. If you choose a third-party option rather than one of SMART’s mounting options, be sure the wall mount can accommodate the display’s dimensions and support the display’s weight as well as the weight of any attached accessories. - Page 27 Mount the display vertically (90° relative to the floor plus or minus 2° for tolerance) and in landscape orientation. SMART doesn’t support mounting the display at other angles or in portrait orientation. Use the included wall mount. Optionally, use a VESA-approved mounting plate that is rated for the display’s weight and size.
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Page 28: Installing The Display On A Stand
For more information about SMART mobile stands, see smarttech.com/accessories. Using a third-party stand For information on selecting and using a third-party stand, see Installing your SMART Board MX or MX Pro on a stand. Installing the iQ appliance and Intel Compute Card For SMART ... -
Page 29: Connecting To A Network
See Configuring your organization’s network for a SMART display with the iQ experience. The display requires a network and internet connection for downloading software and firmware updates, and a number of the iQ apps require a network connection as well. -
Page 30: Am50 Iq Appliance
SMART Board MX (V2 and V2- SMART Board MX series C) series AM50 iQ appliance For SMART Board MX series displays There are three ways to connect the AM50 appliance included with the SBID-MX365, SBID-MX375, and SBID-MX386 models to a network: Wi-Fi connect an Ethernet cable from a network outlet directly to the AM50 appliance’s RJ45 jack... -
Page 31: Connecting Power And Turning On The Display For The First Time
Chapter 2 Installing the display connect an Ethernet cable from a network outlet to the display’s RJ45 IN jack, and then connect another Ethernet cable from the display’s RJ45 OUT jack to the AM50 appliance’s RJ45 jack Connecting power and turning on the display for the first time The final step in installing and configuring the display is to connect power and turn it on. - Page 32 If a USB drive is connected to the display’s service port, do not remove the USB drive. The USB drive contains an important firmware update. 1. Flick the switch beside the AC power inlet to the ON (I) position. SMART Board MX (V2, V2-C, and V3) series 55" models 65" models 75"...
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Page 33: About Energy Saving Modes
Chapter 2 Installing the display 9. If the display isn’t using a wired network connection, select a wireless network, and then tap Next. Important The display needs an internet connection for downloading and installing important updates. Ask the network administrator to confirm that the network has been correctly configured for the iQ experience. -
Page 34: Chapter 3 Connecting Computers And Other Devices
Connecting an external audio system Connecting room control systems Connector diagrams SMART Board MX (V3) series Connector panel Front connector panel SMART Board MX (V2 and V2-C) series Connector panel Front connector panel SMART Board MX series Connector panel Front connector panel... -
Page 35: Installing Smart Software
SMART Learning Suite websites, and any other open window. You can purchase additional licenses or subscriptions to SMART software to install on other computers. The following software is also available but sold separately:... -
Page 36: Connecting Room Computers And Guest Laptops
You can then run the cables across floors or behind walls as needed. SMART Board MX (V3) series Side and bottom connector panels Front connector panel... - Page 37 Chapter 3 Connecting computers and other devices SMART Board MX (V2-C) series Side and bottom connector panels Front connector panel smarttech.com/kb/171555...
- Page 38 Chapter 3 Connecting computers and other devices SMART Board MX (V2) series Side and bottom connector panels Front connector panel HDMI 3 smarttech.com/kb/171555...
- Page 39 Chapter 3 Connecting computers and other devices SMART Board MX series Side and bottom connector panels Front connector panel HDMI 1 HDMI 3 HDMI 2 Notes Install SMART software on any computers you connect to the display (see Installing SMART software on page 35). smarttech.com/kb/171555...
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Page 40: Viewing A Connected Computer's Input
You can charge devices connected to the USB Type-C receptacle on the side connector panel of SMART Board MX (V3) series interactive displays up to 65 W (if a module is not installed in the accessory slot) or up to 30 W (if a module is installed in the accessory slot). -
Page 41: Setting A Connected Computer's Resolution And Refresh Rate
Chapter 3 Connecting computers and other devices To view the input of a computer connected to a SMART Board MX series display 1. Connect the computer to the display. 2. Press the Input on the front control panel. The Input selection menu appears. -
Page 42: Connecting A Smart Ops Pc Module
For troubleshooting information for connected computers, see Chapter 5 Troubleshooting on page 63. Connecting a SMART OPS PC module If your organization has purchased a SMART OPS PC module, you or your organization’s installers can install the OPS PC module in the display’s accessory slot following the OPS PC module’s installation instructions... -
Page 43: Connecting Other Devices
The display includes the following USB Type A receptacles. You can connect USB drives, peripherals (such as keyboards), and other devices to these connectors and use the devices with the iQ experience, connected computers, and devices installed in the accessory slot (such as the SMART OPS PC module). SMART Board MX (V3) series SMART Board MX (V2-C) series smarttech.com/kb/171555... - Page 44 OPS PC (SuperSpeed) (Hi-Speed) Located on the side connector panels of SMART Board MX (V2 and V2-C) series displays Located on the front connector panels of all displays and on the side connector panel of SMART Board MX series displays smarttech.com/kb/171555...
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Page 45: Connecting An External Display
Chapter 3 Connecting computers and other devices Connecting an external display You can connect an external display to SMART Board MX (V2 and V2-C) series displays using the HDMI 2.0 out connector on the connector panel (pictured). The external display will show the same image. This is useful when you’re using the display in an auditorium or other large space where it would be beneficial to have a second display. -
Page 46: Connecting Room Control Systems
Some installations may require you to integrate the display with a room control system. You can use the display’s RS-232 connector to connect a third-party external control system to the display (see Appendix C Managing SMART Board MX (V3, V2, and V2-C) series displays using RS-232 on page 94). -
Page 47: Connector Diagrams
Chapter 3 Connecting computers and other devices Connector diagrams SMART Board MX (V3) series Connector panel The following diagram and table present the connectors on the display’s connector panel: Side Bottom Connector Connects to Notes See page 36 and USB cables and... -
Page 48: Front Connector Panel
Chapter 3 Connecting computers and other devices Connector Connects to Notes S/PDIF out Digital audio output See page 45 and Digital audio cables and connectors. HDMI 2.0 out External display See Connecting an external display on page 45 and HDMI cables and connectors. -
Page 49: Smart Board Mx (V2 And V2-C) Series
USB 2.0 Type-A Supported USB drives Connect a USB drive to update the connector display’s firmware. SMART Board MX (V2 and V2-C) series Connector panel The following diagram and table present the connectors on the display’s connector panel: Side Bottom... -
Page 50: Front Connector Panel
VGA input (touch) See page 36 and USB cables and connectors. Front connector panel The following diagram and table present the connectors on the display’s front connector panel: SMART Board MX (V2) series SMART Board MX (V2-C) series Connector Connects to Notes USB 2.0 Type-A... -
Page 51: Smart Board Mx Series
USB Type-C input USB Type-C input See page 36 and USB cables and source connector connectors. SMART Board MX series Connector panel The following diagram and table present the connectors on the display’s connector panel: Side Bottom smarttech.com/kb/171555... - Page 52 HDMI 1.4 out (HDCP- External monitor This connector is HDCP-encrypted compliant) HDMI. Note HDMI out is an optional feature. Contact your authorized SMART reseller (smarttech.com/where) for further ordering instructions. USB 2.0 Type-A Supported USB drives, Connect a USB drive to update the connector peripherals, and other display’s firmware.
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Page 53: Front Connector Panel
Chapter 3 Connecting computers and other devices Front connector panel The following diagram and table present the connectors on the display’s front connector panel: Connector Connects to Notes USB 2.0 Type-A Supported USB drives, See page 43 and USB cables and peripherals, and other connectors. -
Page 54: Turning Off, Turning On, And Resetting The Display
Chapter 4 Maintaining the display Turning off, turning on, and resetting the display Turning off, turning on, and resetting SMART Board MX (V3, V2 and V2-C) series displays Turning off, turning on, and resetting SMART Board MX series displays Cleaning and maintaining hardware... -
Page 55: Chapter 4 Maintaining The Display
Chapter 4 Maintaining the display In most situations, you can put the display into Sleep or Standby when not using it following the instructions in the SMART Board MX and MX Pro series interactive displays user guide (smarttech.com/kb/171554). In some situations, such as when you transport the display or clean its screen, you need to turn the display off. -
Page 56: Cleaning And Maintaining Hardware
Chapter 4 Maintaining the display Turning off, turning on, and resetting SMART Board MX series displays To turn the display off Press the Power button on the front control panel for two seconds. To turn the display back on Press the Power button on the front control panel. -
Page 57: Cleaning The Touch Sensors
Chapter 4 Maintaining the display Do not use cleaning solutions or glass cleaners on the screen, because they can deteriorate or discolor the screen. To clean the screen 1. Turn off any connected computers. 2. Turn off the display (see Turning off, turning on, and resetting the display on page 54). 3. -
Page 58: Preventing Condensation
If condensation appears under the screen after you turn on the display, select an active video source and leave the display on for 48 hours. If the condensation doesn’t dissipate, contact SMART Support if the display is still under warranty. -
Page 59: Configuring The Network For Smart Board Mx's Firmware Update
For SMART Board MX series displays Important This step is only required for SMART Board MX series displays. This doesn’t apply to SMART Board MX (V3), (V2-C), (V2) series interactive displays. You can connect the display to a network using Wi-Fi or an Ethernet connection. Before connecting the display, your organization’s network administrators need to configure the network to allow users to... -
Page 60: Updating The Display's Firmware
To make sure the network is configured properly for firmware updates, see Configuring the network for SMART Board MX’s firmware update on the previous page. To update the display’s iQ system software, see Updating iQ system software on the next page. -
Page 61: Updating Iq System Software
Home screen. When the update is installing, touch, the front control panel and remote control will not respond. To update SMART Board MX series firmware, see Updating the display’s firmware on the previous page. Note You can configure your organization’s network to allow or prevent automatic system software updates (see Connecting to a network). - Page 62 Procedure system ® Windows a. Select Start. b. Scroll to and select SMART Technologies > SMART Settings. Windows 8 a. Open the Apps screen. b. Scroll to and select SMART Technologies > SMART Settings. Windows 7 Select Start > All Programs > SMART Technologies >...
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Page 63: Chapter 5 Troubleshooting
Contacting your reseller for additional support This section explains how to resolve a variety of common issues with the display. If your specific symptoms aren’t covered below or the solutions to the symptoms don’t work, refer to the SMART knowledge base for additional troubleshooting information community.smarttech.com/s/topic/0TO0P000000Xt5yWAC/mx-series... -
Page 64: The Screen Is Blank Or There's A Problem With The Image On The Screen
OPS to switch to the iQ experience and open the Home screen. Make sure the SMART Board MX (V3, V2 or V2-C) series display is not in Standby mode by pressing the Power button Make sure any connected computers are on and not in an energy saving mode. - Page 65 If the Home screen appears correctly, the issue is with the video input. Take a photograph of the screen and send it to SMART support. If SMART support determines that the issue is with the screen and the display is under warranty, you may be eligible for a replacement.
- Page 66 Chapter 5 Troubleshooting Symptom Troubleshooting steps The image is cut off or shifted to the Adjust any connected computers’ video settings, particularly zoom, crop, and left or right. underscan. See the computer’s operating system documentation. If you’re using a VGA video input and any connected computers’ desktops are entirely black, change them to dark gray or a different color.
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Page 67: There's No Sound Or There's A Problem With The Sound
Chapter 5 Troubleshooting There’s no sound or there’s a problem with the sound Symptom Troubleshooting steps There’s no sound. If you’re using an external audio system, make sure it is turned on. Make sure the cables connecting the display to the computer are securely fastened. There is sound, but the volume is low. -
Page 68: Touch Isn't Working As Expected
Confirm with the installers that the computer is connected to the display with only a single cable. Make sure SMART Product Drivers and SMART Ink are installed and running on any connected computers. Orient the display. See Orienting your SMART interactive product using SMART Product Drivers 12. -
Page 69: The Pens And Erasers Aren't Working As Expected
Reinstall or update SMART Product Drivers and SMART Ink on any connected not to writing with a pen. computers. When you write on the screen, the ink Make sure you are using a SMART Board MX or MX Pro series interactive display appears in the wrong place. pen. Restart the display. -
Page 70: Smart Software On Connected Computers Isn't Working As Expected
The SMART OPS PC module isn’t working as expected Symptom Troubleshooting steps The SMART OPS PC module isn’t See the SMART OPS PC modules user guide (smarttech.com/kb/171747). working as expected. The Intel Compute Card isn’t working as expected Symptom Troubleshooting steps The Intel Compute Card isn’t... - Page 71 Scan the QR code on the label to view the SMART Board MX or MX Pro series interactive display support pages on the SMART website. For SMART Board MX series displays, the serial number is on labels located on the bottom frame and the back of the display.
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Page 72: Appendix A Adjusting Iq Settings
System-level settings apply to all users. See the settings for more information. Some settings aren’t available while you’re signed in to your SMART Account. Sign out of your SMART Account on the display to see all settings. -
Page 73: Personalization
View available bluetooth [N/A] Shows available Bluetooth devices. Turn on System devices Bluetooth to view available Bluetooth devices. SMART Cloud Service Region [N/A] Shows the service region. [N/A] System Personalization Note If iQ is disabled, Personalization settings are not available. Option... -
Page 74: Application Settings
Enables or disables access to See Opening your User integration in Files Google Drive when you’re signed Google Drive or Library in to your SMART Account. OneDrive on the display. Allow OneDrive Enables or disables access to See Opening your User integration in Files OneDrive when you’re signed in... - Page 75 SMART kapp Mobile App Saving Whiteboards Enables or disables the Capture If this option is off, the User function in the SMART kapp app. QR code is not visible. The SMART kapp app cannot connect to the display and your...
- Page 76 Option Values Function Notes User or system setting Auto-disconnect from When enabled, the display SMART recommends System Wifi for Miracast disconnects from the network enabling this setting for when a device shares its screen areas with high using Miracast. network saturation or busy networks.
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Page 77: System Settings
This option is not System storage devices drive. available for SMART Board MX series displays. Advanced Options SMART Board with iQ Enables or disables the iQ This option is not System experience. available for SMART Board MX series displays. Default input... - Page 78 1 min an energy saving mode. This option is not 5 mins available for 30 mins SMART Board 1 hour MX series 1.5 hours displays. 2 hours 5 hours 10 hours Standby (Shutdown)
- Page 79 This option is not System even when displaying an energy saving mode even when an available for external video source external video input is connected. SMART Board MX series displays. Display Screen Adjustment Brightness 0–100 Sets the overall brightness of the...
- Page 80 User or system setting Saturation 0–511 Sets the overall saturation of the This option is not System image. available for SMART Board MX series displays. 0–448 Sets the overall red of the image.. This option is not System available for SMART Board MX series displays.
- Page 81 SMART Board MX series displays. Audio Audio In These options are available for SMART Board 6000S (V3) models only. Volume Range slider Sets the microphone’s volume. [N/A] System Built-in microphone Enables or disables the display’s...
- Page 82 This option is not available for SMART Board MX series displays. Audio Properties Balance Range slider Sets the audio output from the Drag the slider System speakers.
- Page 83 Save Log File to a USB [N/A] Copy diagnostic logs to a USB drive. [N/A] [N/A] Submit Log file to SMART [N/A] Send diagnostic logs to SMART. [N/A] [N/A] Improve the Experience Sends usage statistics and error...
- Page 84 [N/A] [N/A] [N/A] [N/A] Log Level RAW Advanced logging options to be set [N/A] System under the direction of SMART Support Log Level SPM Advanced logging options to be set [N/A] System under the direction of SMART Support Log Level RATP...
- Page 85 Appendix A Adjusting iQ settings Option Values Function Notes User or system setting Security Lock Down Settings [N/A] Lock down the display’s settings See Locking System using a security certificate on a USB down the drive. Settings app for more information.
- Page 86 Shows the Radix Viso version. [N/A] System About Board Name [N/A] Select a name for your display. [N/A] System Help [N/A] Shows the SMART support site for iQ. [N/A] [N/A] Send Feedback [N/A] Send feature request to SMART. [N/A] [N/A] smarttech.com/kb/171555...
- Page 87 [N/A] [N/A] version number. Serial Number [N/A] Shows the display’s serial number [N/A] [N/A] (SMART Board (V2 and V2-C) series displays). Shows the iQ appliance serial number (SMART Board MX series displays). Part Number [N/A] Shows the display’s part number.
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Page 88: Appendix B Adjusting Display Settings
Network Screen lock Advanced Update Recovery About You can access SMART Board MX series displays’ settings using the Menu button on the front control panel. Exiting the display’s settings Tap Exit press the Menu button on the front control panel... -
Page 89: Screen Lock
Appendix B Adjusting display settings Option Values Function Notes Static IP address Enable Enter a static IP address Use the on-screen keyboard or connect a USB keyboard to the Disable Display USB Type-A connector on the front connector panel to enter information. -
Page 90: Advanced
Appendix B Adjusting display settings Advanced Option Values Function Notes Display Walllpaper [N/A] Sets the background image on the Only .png, .jpg, .bmp files are display supported Save the wallpaper file to a USB drive and insert it into the USB port. -
Page 91: Update
Appendix B Adjusting display settings Option Values Function Notes Power saving mode Enable Enables or disables power saving Enabled by default. mode Disable When enabled, power saving mode activates after 90 minutes of inactivity. Enabling Power saving mode makes RS-232 control of the display unavailable until the display is turned on using the power button on the front control panel . -
Page 92: Recovery
Shows the current version of the [N/A] HDMI-out system firmware MAC address [N/A] Shows the network’s MAC address [N/A] Serial number [N/A] Shows the display’s serial number [N/A] License [N/A] Shows third-party component [N/A] licenses User agreement [N/A] Shows the SMART EULA [N/A] smarttech.com/kb/171555... -
Page 93: Appendix C Managing Smart Board Mx (V3, V2, And V2-C) Series Displays Using
Appendix C Managing SMART Board MX (V3, V2, and V2-C) series displays using RS-232 For SMART Board MX (V3), MX (V3) Pro, MX (V2-C), MX (V2-C) Pro, MX (V2), MX (V2) Pro, and MX Pro series displays. Configuring the serial interface settings... -
Page 94: Configuring The Serial Interface Settings
Use only a standard RS-232 cable. Do not use a null modem cable. Null modem cables typically have ends of the same type. SMART also offers SMART Remote Management cloud-based device-management software, which you can use to manage SMART Board interactive displays with iQ and devices running Windows, ™ ™... - Page 95 Appendix C Managing SMART Board MX (V3, V2, and V2-C) series displays using RS-232 4. Send a carriage return character (<CR>) to the display. The display will show a command prompt (>) to indicate that the display can now accept commands.
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Page 96: Commands And Responses
Appendix C Managing SMART Board MX (V3, V2, and V2-C) series displays using RS-232 When using a control system program instead of terminal program, all lines output from the display are preceded by a carriage return character (<CR>) and line feed character (<LF>) and then followed by a carriage return character (<CR>) and line feed character (<LF>), as shown in the example below. - Page 97 Appendix C Managing SMART Board MX (V3, V2, and V2-C) series displays using RS-232 In many terminal applications on a computer, you can use the BACKSPACE key when typing commands. Review each entry carefully before sending a command to the display.
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Page 98: Power State Commands
Appendix C Managing SMART Board MX (V3, V2, and V2-C) series displays using RS-232 To increase or decrease the value of a setting Use the set command to increase or decrease the value by a designated number. This example increases the volume by 5: >set volume+5... -
Page 99: Power State Commands
Appendix C Managing SMART Board MX (V3, V2, and V2-C) series displays using RS-232 Power state Description READY The screen is off, but the display is ready to turn on when one of the following occurs: A user presses the Power button on the convenience panel or the remote control. -
Page 100: Input Commands
Appendix C Managing SMART Board MX (V3, V2, and V2-C) series displays using RS-232 Input commands Get command Set command Response get input set input[Value] input=[Value] Where [Value] is one of the following: Where [Value] is one of the following:... -
Page 101: Screen Shade Commands
Appendix C Managing SMART Board MX (V3, V2, and V2-C) series displays using RS-232 Screen shade commands Get command Set command Response get screenshade set screenshade[Value] screenshade=[Value] Where [Value] is one of the following: Where [Value] is one of the following:... -
Page 102: Model Number Commands
Appendix C Managing SMART Board MX (V3, V2, and V2-C) series displays using RS-232 Model number commands Get command Response get modelnum modelnum=[Value] Where [Value] is one of the following: sbid-mx055-v2 sbid-mx065-v2 sbid-mx075-v2 sbid-mx086-v2 Serial number commands Get command Response... - Page 103 Appendix C Managing SMART Board MX (V3, V2, and V2-C) series displays using RS-232 Change Asyncronous message Display power state #powerstate=[Value] Where [Value] is one of the following: ready standby powersave updateon updateready Input selection #input=[Value] Where [Value] is one of the following:...
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Page 104: Resolving Issues With Managing The Display Using
Appendix C Managing SMART Board MX (V3, V2, and V2-C) series displays using RS-232 Resolving issues with managing the display using RS-232 The following table presents common issues with managing the display using RS-232 and explains how to resolve them:... -
Page 105: Appendix D Managing Smart Board Mx Series Displays Using
Appendix D Managing SMART Board MX series displays using RS-232 For SMART Board MX series displays Configuring the serial interface settings Communication structure Power states Commands You can connect a control system or terminal emulation program on your computer to the display's room control input and remotely select video inputs, change power and sleep states, and get information about the display’s current settings, such as current input source, contrast and power state. -
Page 106: Configuring The Serial Interface Settings
Appendix D Managing SMART Board MX series displays using RS-232 Configuring the serial interface settings Configure the control system or computer’s serial interface before sending commands to the display. To configure the serial interface settings 1. Turn on the display. - Page 107 Appendix D Managing SMART Board MX series displays using RS-232 Notes The display won’t respond to RS-232 commands when it is in a low power state (soft off). Disable Power saving mode to prevent the display from entering a low power state. See Power saving mode on page ...
- Page 108 Appendix D Managing SMART Board MX series displays using RS-232 Notes Use ASCII formatted commands. Commands aren’t case-sensitive. When manually entering commands into a terminal emulation program, review each entry carefully before you press ENTER to send a carriage return (0x0d) to terminate the command.
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Page 109: Power States
Appendix D Managing SMART Board MX series displays using RS-232 Power states The display has the following power states: Power state Description The display is in normal operating mode. READY The screen is off, but the display is ready to turn on when: A user presses the Power button on the front control panel. -
Page 110: Commands
Appendix D Managing SMART Board MX series displays using RS-232 Commands Get command Set command Response get powerstate set powerstate[Value] powerstate=[Value] Where [Value] is one of the following: Where [Value] is one of the following: = on = ready ready... - Page 111 Appendix D Managing SMART Board MX series displays using RS-232 Get command Set command Response get volume set volume[Value] volume=[Value] Where [Value] is one of the following: Where [Value] is a number between 0 and 100 +[Value] -[Value] =[0–100] get mute...
- Page 112 Appendix E Enrolling the display in SMART Remote Management Your SMART Board MX or MX Pro series interactive display has a built-in feature that enables you to enroll the display with your organization’s SMART Remote Management account. When you enroll one...
- Page 113 Responsible Party – U.S. Contact Information iii. the maximum antenna gain permitted for devices in SMART Technologies Inc. the band 5725-5825 MHz shall comply with the e.i.r.p. 2401 4th Ave., 3rd Floor limits specified for point-to-point and non point-to- Seattle, WA 98121 point operation as appropriate.
- Page 114 à point et non point à point, selon le cas. iv. De plus, les utilisateurs devraient aussi être avisés que SMART Technologies supports global efforts to ensure that les utilisateurs de radars de haute puissance sont electronic equipment is manufactured, sold, and disposed of in désignés utilisateurs principaux (c.-à-d., qu’ils ont la...
- Page 115 SMART Technologies smarttech.com/support smarttech.com/contactsupport smarttech.com/kb/171555...
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Questions and answers
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The SMART Board MX Series displays may experience the following issues:
1. Flickering or Flashing Image – Check the video input by pressing the *Input* button on the front control panel or remote control and selecting *OPS*. If the home screen appears correctly, the issue is with the video input.
2. Dim Image – Ensure the iQ appliance is securely installed with its power light on. Switch inputs and back, check connected computers for power or energy-saving mode, restart the display and computers, set computers to supported resolution and refresh rates, or replace video cables.
3. No Image via USB Type-C – Ensure the computer supports *DisplayPort Alternate Mode* via USB Type-C (check for DisplayPort logo). Use a SuperSpeed (5Gbps) USB cable with the correct internal wiring.
4. Bright Spots on the Screen – Press the *Home* button on the front control panel or remote control. If the home screen appears correctly, the issue is with the video input. If the problem persists, send a photograph to SMART support for warranty evaluation.
5. Incorrect Colors – Minor color differences may occur between side-by-side displays. If a screen lacks a color or has color issues on the home screen, contact the reseller for support. If using a VGA input, try a different cable or video source.
These troubleshooting steps help identify and resolve display issues.
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