Iq Apps Aren't Working As Expected; Smart Software On Connected Computers Isn't Working As Expected - SMART 6000S Series User Manual

Chapter 5
Troubleshooting
Symptom
The display responds to touch but not
to writing with a pen.
When you write on the screen, the ink
appears in the wrong place.
OR
Writing is intermittent.
OR
Ink disappears as you write.
OR
Ink colors change unexpectedly.
You change the width or color of a
pen's digital ink, but the width and
color revert to the pen's defaults
when you next pick up the pen from
its holder on the display.
You can't write or draw in Microsoft®
Office.

iQ apps aren't working as expected

Symptom
iQ apps aren't working as expected.
SMART software on connected computers isn't
working as expected
Symptom
SMART Notebook software isn't
working as expected.
smarttech.com/kb/171415
Troubleshooting steps
Reinstall or update SMART Product Drivers and SMART Ink
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computers.
NOTE
Some Tool Explorer pens and tools may work only in the iQ system's whiteboard,
not on input from an external computer.
Restart the display.
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Confirm with the installers that the computer is connected to the display with only a
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single cable.
Clean the screen.
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If the ink appears in the wrong place on input from a connected computer, use the
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Orient function in the SMART Settings app to orient the display's touch system to the
connected computer.
Make sure SMART Product Drivers and SMART Ink
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connected computers.
Use a known working pen from another display to check if the issue is being caused
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by the pen.
Remove infrared sources, such as incandescent or arc lights, desk lamps, and infrared
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audio devices, or move the display to another location in the room.
Update the firmware.
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Be aware that a pen's color and thickness revert to the pen's default values when you place
the pen back in its holder.
Make sure Microsoft Office 2013 or later is installed.
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Reinstall or update SMART Product Drivers and
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Troubleshooting steps
See Troubleshooting the iQ
Troubleshooting steps
See Troubleshooting SMART Notebook.
are installed and running on any
SMART Ink.
experience.
on any connected
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