Inbound Private Line - Yealink T46S Skype for Business User Manual

User Guide for the T46S Skype for Business phone
When someone calls in to a phone number that is set with a call queue, they will hear a
greeting first (if any is setup), and then they will be put in the queue and wait for the available
call agent. The person calling in will hear music while they are placed on hold and waiting, and
the call in the queue will ring all call agents at the same time. After a call agent accepts the call,
other agents' phones stop ringing.
Note
Call queue can be configured on Server only. Contact your system administrator for more
information.

Inbound Private Line

If you sign into the phone using On-Premises account, you can use inbound private line
feature. But the current Online environment does not support this feature.
In many organizations, the administrative secretary may answer the office phones for his boss
sometimes. This is easily accomplished on the Skype for Business Server by using call
delegation. As a result, if one person dials the primary line of the boss, the phones of the
delegates will ring simultaneously.
The system administrator can assign a private line to boss if one of the following situations
occurs:
The boss doesn't want to miss important calls denied by his DND status.

The boss doesn't want the delegate to answer some important or confidential calls for

him.
The boss wishes his friends and families to reach him directly or bypass his delegate.

So compared with dialing the primary line of the boss, if the people dial the private line of the
boss, only boss's phone rings.
Characteristics of Private Lines:
A user can have only one private line.

A user with a private line has only one voicemail.

The phone receives the calls calling to the private line rings at any time. They do not

follow "Do Not Disturb" rules.
Private lines are inbound only and cannot be used to make outgoing calls.

None of the following features are available with a private telephone line: delegation, and

Response Group application.
For more information on planning for private telephone lines, refer to
telephone lines
.
106
Plan for private