Yealink T46S Skype for Business User Manual
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Yealink T46S Skype for Business User Manual

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Summary of Contents for Yealink T46S Skype for Business

  • Page 2 Trademarks Yealink® , the logo and the name and marks is trademark of Yealink (Xiamen) Network Technology CO., LTD, which are registered legally in China, the United States, EU (European Union) and other countries. All other trademarks belong to their respective owners. Without Yealink’s express written permission, recipient shall not reproduce or transmit any portion hereof in any form or by any means, with any purpose other than personal use.
  • Page 3 End User License Agreement This End User License Agreement ("EULA") is a legal agreement between you and Yealink. By installing, copying or otherwise using the Products, you: (1) agree to be bounded by the terms of this EULA, (2) you are the owner or an authorized user of the device, and (3) you represent and warrant that you have the right, authority and capacity to enter into this agreement and to abide by all its terms and conditions, just as if you had signed it.
  • Page 5 Yealink T46S Skype for Business phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license.

  • Page 7: About This Guide

    It is designed to work with the Skype for Business server. Connecting a Yealink T46S Skype for Business phone to Skype for Business server allows you to place regular and Voice over Internet Protocol (VoIP) calls, answer calls, forward calls, conduct a Skype for Business conference call, and dial from your Skype for Business contacts through integration with Microsoft’s Active Directory.
  • Page 8 User Guide for the T46S Skype for Business Phone...

  • Page 9: Table Of Contents

    Table of Contents Table of Contents About This Guide ................v In This Guide ................................v Summary of Changes ............................. v Changes for Release 9, Guide Version 9.42 ....................v Table of Contents ................. vii Overview ..................1 Hardware Component Instructions ........................1 Icons Instructions ..............................
  • Page 10 User Guide for the T46S Skype for Business Phone Directory Screen ..............................30 Menu Screen ............................... 30 Entering Data and Editing Fields........................31 Phone Status ................................33 Viewing the Phone Status ..........................33 Basic Network Settings ............................35 Configuring the DHCP ............................ 35 Configuring the Static IPv4 Address......................

  • Page 11: Table Of Contents

    Table of Contents Basic Call Features ................ 87 Switching among the Handset, Speakerphone and Headset Modes ..........88 Placing Calls ................................88 Placing a Call ..............................88 Placing Multiple Calls ............................89 Placing a Call from the Search Results List ..................... 89 Dialing the Hotline Number .........................
  • Page 12 User Guide for the T46S Skype for Business Phone Retrieving Parked Skype for Business Calls ..................130 Group Call Pickup ............................... 131 Shared Line Appearance(SLA) ........................132 Viewing Shared Line Appearances ......................133 Answering SLA Calls............................134 Placing a SLA Call on Hold .......................... 134 Resuming Held SLA Calls ..........................
  • Page 13 Better Together over Ethernet ........................181 Getting Started with Better Together over Ethernet ................ 182 Installing the Yealink Better Together over Ethernet Connector ..........182 Pairing Your Phone with Your Computer ....................186 Setting Your Phone as the Default Audio Playback for Your Computer ........189 Enabling Better Together over Ethernet ....................
  • Page 14 User Guide for the T46S Skype for Business Phone Appendix A - Time Zones ............219...

  • Page 15: Overview

    For more information or assistance with your new phone, contact your system administrator. Hardware Component Instructions The main hardware components of the T46S Skype for Business phone are the LCD screen and the keypad. The following figure displays the hardware features on the T46S Skype for Business phone:...
  • Page 16 User Guide for the T46S Skype for Business phone Item Description • Icons (for example, • Missed call text or second incoming caller information • Prompt text (for example, "Saving config file!") • Time and date Indicates whether the phone is powered up and some feature statuses.

  • Page 17: Icons Instructions

    For more information on how to ⑫ Reversible Tab Yealink Wall Mount Quick adjust the reversible tab, refer to Installation Guide for Yealink IP Phones •Lifts the handset from the handset cradle, then the hookswitch bounces and the phone connects to the line. ⑬ Hookswitch •...
  • Page 18 User Guide for the T46S Skype for Business phone Icons Description Hands-free speakerphone mode Location is not set Auto Answer Voicemail Unread voicemail Read voicemail Conference organizer Conference presenter Conference attendee Ringer volume is 0 Phone Lock Paging key Intercom key...

  • Page 19: Led Instructions

    Overview LED Instructions Power LED Indicators Power LED Indicators LED Status Description The phone is initializing. Fast-flashing red (300ms) The phone is ringing. Slow-flashing red (1s) The phone receives a voicemail. Red for 500ms and off for 3s The phone enters power-saving mode. alternately The phone is powered off.

  • Page 20: User Interfaces

    User Guide for the T46S Skype for Business phone LED Status Description As a boss, your delegate is answering a call on behalf of you. As a delegate, your boss places a call on hold. Flashing red As a boss, your delegate places the delegation call on hold.
  • Page 21 Overview The figure below shows the phone's menus and submenus.

  • Page 22: Web User Interface

    User Guide for the T46S Skype for Business phone Web User Interface In addition to the phone user interface, you can also customize your phone via web user interface. In order to access the web user interface, you need to know the IP address of your new phone by pressing the OK key on the phone when the phone is idle.
  • Page 23 Overview Features Phone User Interface We User Interface --IPv4 √ √ --IPv6 √ √ Registration --PIN Authentication √ √ --User Sign-in √ √ --Web Sign-in √ √ --Sign in via PC √ --CAP Provisioning √ Basic Phone Settings --Remember Password √...
  • Page 24 User Guide for the T46S Skype for Business phone Features Phone User Interface We User Interface --Local Directory √ √ --Skype for Business √ Directory --Call History Management --History Management √ √ --History Settings √ √ --Dial Now √ Basic Call Features --Hotline √...

  • Page 25: Documentations

    √ Note The table above lists most of the feature options. Please refer to the relevant sections for more information. Documentations The following table shows documentations available for the T46S Skype for Business phone. Name Contents Where found Language Basic call features...
  • Page 26 User Guide for the T46S Skype for Business phone...

  • Page 27: Getting Started

    Getting Started Getting Started This chapter provides the following basic installation instructions and information for obtaining the best performance with the T46S Skype for Business phone. Topics include: Phone Initialization  Signing into Skype for Business  Signing Out of Skype for Business ...

  • Page 28: Signing Into Skype For Business

    User Guide for the T46S Skype for Business phone Signing into Skype for Business After the initialization, the phone enters the idle screen. The screen will be shown as below: You can press the Menu soft key to enter the menu screen before signing into the Skype for Business server.

  • Page 29: Pin Authentication

    Getting Started PIN Authentication You can sign into Skype for Business on your phone with your PIN Authentication credentials. Your system administrator provides you with your PIN Authentication credentials. Note The system administrator should configure network environment in advanced for PIN Authentication method.

  • Page 30: Web Sign-In

    User Guide for the T46S Skype for Business phone Enter your Skype for Business user name (e.g., 4040@yealinksfb.com) in the UserName field. Enter the sign-in password in the Password field. Press the Sign in soft key. User Sign-in method is configurable via web user interface at the path: Account->Register->...
  • Page 31 Getting Started The pairing code and URL are shown on the screen. On your computer, enter the URL into your web browser. On the Skype for Business Authentication website, enter your email address (e.g., zhaops04@example.onmicrosoft.com) in the Email address field. Click Verify email to verify the email address.

  • Page 32: Signing In Via Pc

    User Guide for the T46S Skype for Business phone Click Sign in. 10. Enter the pairing code generated on the phone (e.g., gstnvjmpr) into the web browser. 11. Click Continue. 12. Click the account to sign in. A confirmation message is displayed when your phone successfully signs into Skype for Business.

  • Page 33: Binding Your Mobile Phone With Online Account

    Getting Started Binding Your Mobile Phone with Online Account To bind your mobile phone with online account: On the Skype for Business Client, enter your online account, and then click Sign in. Enter your sign-in password, and then click Sign in. Click Set it up now.

  • Page 34: Passing Mfa

    User Guide for the T46S Skype for Business phone If you click Call me: Your mobile phone will receive a call and you need to follow the voice prompt to authenticate. Click Done. If you click Send me a code by text message: Enter the correct verification code received from your mobile phone in the corresponding field.
  • Page 35 Getting Started If you want to change to text verification method, do the following: Press the Switch soft key on the verification screen.. Select Text verification, press the OK soft key. Enter the verification code received in the corresponding field and then press the Verify soft key.
  • Page 36 User Guide for the T46S Skype for Business phone Your phone will sign into Skype for Business Server successfully. Passing MFA When Using Web Sign-in To pass MFA when using Web Sign-in method via web user interface: Using Web Sign-in method to sign into Skype for Business.
  • Page 37 Getting Started If you select Send me a code by text message, your mobile phone will receive a verification code: Enter the correct code in the corresponding field and click Verify. If you want to change to voice call verification method, do the following: Click Sign in another way to switch authentication method.

  • Page 38: Signing Out Of Skype For Business

    User Guide for the T46S Skype for Business phone Your computer prompts the following: You can click Yes to reduce the number of times you are asked to sign in. Your phone will sign into Skype for Business Server successfully.

  • Page 39: Presence Status

    Getting Started Presence Status After signing in successfully, the first line key displays your account and presence status by default. Your presence information is a quick way for other people to check your status. Presence is automatically set based on your Outlook calendar, but you can change it manually if you want to.
  • Page 40 User Guide for the T46S Skype for Business phone If your presence is It means How this status gets set Business call (a two-way your phone activity. audio call) and don’t want to be disturbed. You are in a meeting and...

  • Page 41: Changing Presence Status

    Getting Started Changing Presence Status To change your presence status: Press the Status soft key. Press to highlight the desired presence status. Press the Select soft key to accept the change. The presence status will be changed on the phone and be synchronized to the Skype for Business server.

  • Page 42: Idle Screen

    User Guide for the T46S Skype for Business phone Idle Screen If the phone has successfully started up, and a Skype for Business user signs into Skype for Business server on the phone, the screen will be shown as below:...

  • Page 43: Status Screen

    Getting Started Name Description Page Icons You can press the tenth line key to turn the page. Press the Status soft key to enter the Status screen and change your presence information. Press the History soft key to enter the History Shortcut Keys screen and view call history.

  • Page 44: Directory Screen

    User Guide for the T46S Skype for Business phone Each call history list supports up to 100 entries. You can view call history, place a call, add a contact or delete an entry from the call history list. For more information, refer to Call History Management on page 80.

  • Page 45: Entering Data And Editing Fields

    Getting Started Entering Data and Editing Fields You can enter data and edit fields using the phone keypad. Phone keypad can provides different characters when using the 2aB, abc, ABC or 123 input mode. You can change the following input modes to enter data and edit fields on your phone. When your phone keypad matches the input mode, you can press the keypad repeatedly to view the character (or numbers) options and stop to select.
  • Page 46 User Guide for the T46S Skype for Business phone To enter or edit data: If you want to Then you can Press a keypad key one or more times (depending on what input mode you’re in) to enter the characters that is displayed on the keypad key.

  • Page 47: Phone Status

    Getting Started If you want to Then you can characters: *.@+\ ：. Press to position the cursor to the right of the text you want to delete, and then Delete text you entered. press the Delete soft key to delete one character at a time.
  • Page 48 User Guide for the T46S Skype for Business phone To view the phone status via web user interface: Open the web browser on your PC. Enter the IP address in the browser’s address bar, and then press the Enter key.

  • Page 49: Basic Network Settings

    Getting Started Basic Network Settings In order to use your phones, you must set up basic network. You can use DHCP or configure a static address to connect your phone to the network. If your phone cannot contact a DHCP server, you need to configure network settings manually.

  • Page 50: Configuring The Static Ipv6 Address

    User Guide for the T46S Skype for Business phone Press , or the Switch soft key to select IPv4 or IPv4 & IPv6 from the IP Mode field. Press to select IPv4, and then press the Enter soft key. Press , or the Switch soft key to select the Static IP from the Type field.
  • Page 51 Getting Started Press the Save soft key. The LCD screen prompts “Reboot now?”. Press the OK soft key to accept the change. This configuration will take effect after a reboot. Static IPv6 address is configurable via web user interface at the path Network->Basic.
  • Page 52 User Guide for the T46S Skype for Business phone...

  • Page 53: Customizing Your Phone

    Customizing Your Phone Customizing Your Phone You can customize your T46S Skype for Business phone by personally configuring certain settings, for example, backlight, time & date, and ringtones. You can also manage the contacts and call history. This chapter provides basic operating instructions for customizing your phone. Topics include: General Settings ...
  • Page 54 User Guide for the T46S Skype for Business phone Select Enabled from the pull-down list of Remember Password. Click Confirm to accept the change. A dialog box pops up to prompt you that this configuration will take effect after a reboot.

  • Page 55: Account Lock

    Customizing Your Phone The login screen will be shown as below: (User Sign-in method) (PIN Authentication method) Note Remember password feature is only applicable to PIN Authentication and User Sign-in method. Account Lock You can lock your account to prevent your account being signed in or signed out randomly. If account lock feature is enabled, users are prompted for administrator password to sign in or sign out.

  • Page 56: Always Online

    User Guide for the T46S Skype for Business phone Press , or the Switch soft key to select On from the Account Lock field. Press the Save soft key to accept the change. Account lock is configurable via web user interface at the path Account->Basic->Account Lock.

  • Page 57: Screen Saver

    Customizing Your Phone Screen Saver The screen saver will automatically start when the phone is idle for the preset waiting time. The screen saver is used to blank the screen or fill it with moving images or patterns. The screen saver will be stopped if one of the following phone events occurs: Press any key.
  • Page 58 User Guide for the T46S Skype for Business phone system, and then click Upload. This field appears only if Screensaver Type is set to Custom. The custom picture appears in Screensaver list. You can only delete the custom picture by clicking Del in the Screensaver field.

  • Page 59: Power Saving

    Customizing Your Phone Press , or the Switch soft key to select the desired value from the Screensaver Type field. This field is available only if you have uploaded custom image file(s) via web user interface. If you select System. The phone will automatically set the built-in picture as the screen saver.
  • Page 60 User Guide for the T46S Skype for Business phone Select Enabled from the pull-down list of Power Saving. Click Confirm to accept the change. Configuring the Office Hour Office Hour specifies the starting time and ending time of each working day.
  • Page 61 Customizing Your Phone Configuring the Idle Timeout Idle Timeout specifies the period of time before the phone enters power-saving mode. The following three types of idle timeout you can configure: Office Hours Idle TimeOut: Configures the idle timeout for office hours. ...

  • Page 62: Backlight

    User Guide for the T46S Skype for Business phone Backlight Backlight has two options: Backlight Active Level: The intensity of the LCD screen when the phone is active. You can change the intensity of the LCD screen. Digits (1-10) represent different intensities. 10 is the highest intensity.

  • Page 63: Showing Full Name

    Customizing Your Phone To configure the contrast via phone user interface: Press Menu->Setting->Basic->Display->Contrast. If EXP40 is not connected to the phone, the Contrast Setting screen displays “No EXP”. Press , or the Switch soft key to increase or decrease the intensity of contrast. The default contrast level is “6”.

  • Page 64: Language

    User Guide for the T46S Skype for Business phone Press , or the Switch soft key to select On from the Show full name field. Press the Save soft key to accept the change. The phone will reboot to make the change take effect.

  • Page 65: Time & Date

    Customizing Your Phone Press the desired language. Press Save to accept the change. Text displayed on the phone user interface will change to the selected language. Changing the Language for the Web User Interface To change the language for the web user interface: Click on Settings->Preference.
  • Page 66 User Guide for the T46S Skype for Business phone Configuring the SNTP Setting To configure the SNTP settings via phone user interface: Press Menu->Setting->Basic->Date &Time->General->SNTP Settings. Press , or the Switch soft key to select the time zone that applies to your area from the Time Zone field.
  • Page 67 Customizing Your Phone Enter the specific date and time or press to edit specific date and time in the corresponding fields. Press Save to accept the change. The time and date displayed on the LCD screen will change accordingly. Configuring the Time and Date Format To configure the time and date format via phone user interface: Press Menu->Setting->Basic->Date &Time->Time &...

  • Page 68: Administrator Password

    User Guide for the T46S Skype for Business phone Example (2018-01-19) Date Format YYYY-MM-DD 2018-01-19 DD/MM/YYYY 19/01/2018 MM/DD/YY 01/19/18 DD MMM YYYY 19 Jan 2018 WWW DD MMM Fri 19 Jan Time and date format is configurable via web user interface at the path Settings->Time &...

  • Page 69: Phone Lock

    Customizing Your Phone Press , or the Switch soft key to select # or * from the Key as Send field, or select Disabled to disable this feature. Press the Save soft key to accept the change. Key as send is configurable via web user interface at the path Features->General Information->Key as send.
  • Page 70 User Guide for the T46S Skype for Business phone To set a lock PIN: Enter the lock PIN in the New PIN field. Press the Next soft key, and then enter the lock PIN again in the Confirm PIN field.
  • Page 71 Customizing Your Phone To unlock the phone via phone user interface: Press the Unlock soft key. Enter the Lock PIN. Press the Unlock soft key or to unlock the phone. Configuring the Unlock Attempts You can specify the maximum number of unsuccessful unlock attempts for a locked phone that is not during a call.
  • Page 72 User Guide for the T46S Skype for Business phone Changing Your Lock PIN To change the phone Lock PIN via phone user interface: Press Menu->Setting->Basic->Phone Lock->Change PIN. Enter the current lock PIN in the Current PIN field. Enter the new lock PIN in the New PIN field.

  • Page 73: Audio Settings

    Customizing Your Phone Disabling Phone Lock If you do not want to lock your phone, you can disable phone lock. To disable phone lock feature via phone user interface: Press Menu->Setting->Basic->Phone Lock->Phone Lock. Press or the Switch soft key to select Disabled from the Lock the phone field. Press the Save soft key to accept the change.
  • Page 74 User Guide for the T46S Skype for Business phone Selecting a Ringtone To select a ringtone for the phone via phone user interface: Press Menu->Setting->Basic->Sounds->Ring Tones->Normal. Press to select the desired ringtone. Press the Save soft key to accept the change.

  • Page 75: Key Tone

    Customizing Your Phone In the Upload Ringtone field, click Browse… to locate a ringtone file (the file format must be *.wav) from your local system. Click Upload to upload the file. The custom ringtone appears in the pull-down list of Ring Type. Note The priority of ring tone for an incoming call on the phone is as follows: a boss/delegate ringtone (refer to...

  • Page 76: Contact Management

    User Guide for the T46S Skype for Business phone Contact Management The phone directory displays local directory and Skype for Business directory. Local directory (All Contacts or Favorites)  Skype for Business directory (e.g., Favorites, Delegates, Bosses or Other Contacts) ...
  • Page 77 Customizing Your Phone The entries whose name or phone number matches the characters entered will appear on the LCD screen. Note You can also search for all contacts from the dialing screen. For more information, refer to Placing a Call from the Search Results List on page 89.
  • Page 78 User Guide for the T46S Skype for Business phone Press the Option soft key, and then press to select Add to SFB from the prompt list. Press the OK soft key. Press to select the desired Skype for Business group, and then press the OK soft key.
  • Page 79 Customizing Your Phone Press the Option soft key, and then press to select Add to SFB from the prompt list. Press to select the desired Skype for Business group, and then press OK. Viewing Skype for Business Contacts You can view the following information about each Skype for Business contact on the phone: Name ...
  • Page 80 User Guide for the T46S Skype for Business phone Press to select the Skype for Business group (e.g., Favorites or Other Contacts) that contains the desired contact. Press the Enter soft key. Press to select the desired contact. Press Detail soft key.
  • Page 81 Customizing Your Phone LED Instructions for Skype for Business Favorites The line key LEDs on your phone can monitor Skype for Business favorites for status changes on the phone. For example, you can view the line key LED on the phone to monitor the status of a friend’s line (busy or idle).

  • Page 82: Local Directory

    Press the OK soft key to confirm the deletion. Local Directory Yealink Skype for Business phones also maintain a local directory. When adding a contact to the local directory, in addition to name and phone numbers, you can also specify the ringtone...
  • Page 83 Customizing Your Phone contact file. Yealink Skype for Business phones support the contact files in * .xml or *.csv format. Adding Local Contacts You can add contacts to the local directory in the following ways: Manually  From Skype for Business directory ...
  • Page 84 User Guide for the T46S Skype for Business phone Press to select the Skype for Business group (e.g., Favorites or Other Contacts) where the desired contact is in. Press Enter soft key. Press to highlight the desired contact. Press the Option soft key, and then press to select Add to local from the prompt list.
  • Page 85 Customizing Your Phone Address  Work Number  Mobile Number  Home Number  Title  Email  Ringtone  Group  To view the local contacts: Press Directory->Local Directory. Press to select the desired group. Press to highlight the desired contact. Press the Option soft key, and then press to select Detail from the prompt list.
  • Page 86 User Guide for the T46S Skype for Business phone Deleting Local Contacts To delete a contact from the local directory: Press Directory->Local Directory. Press to select the desired group, and then press the Enter soft key. Press to highlight the desired contact.
  • Page 87 Customizing Your Phone Click Browse… to locate a contact list file (the file format must be *.xml) in your local system. Click Import XML to import the contact list. The web user interface prompts "The original contact will be covered, continue?". Click OK to import the contact list.
  • Page 88 User Guide for the T46S Skype for Business phone It will prevent importing the title of the contact information which is located in the first line of the CSV file. Click Import CSV to import the contact list. (Optional) Mark the On radio box in the Del Oldcontact field.
  • Page 89 Customizing Your Phone To export a contact list via web user interface: Click on Directory->Local Directory. Click Export XML (or Export CSV). Click Save to save the contact list to your local system. Local Favorites Favorites are the contacts in your directory that you’re in touch with most frequently. You need to assign an index number for a local favorite contact.
  • Page 90 User Guide for the T46S Skype for Business phone Press Option soft key, and then press to select Detail from the prompt list. Press the OK soft key. Press , or Switch soft key to select Favorites from the Group filed.
  • Page 91 Customizing Your Phone Reordering Local Favorites To reorder your local favorites, assign the local favorite a different index number. To reorder your favorites: Press Directory->Local Directory->Favorites. Press to highlight the desired contact. Press Option soft key, and then press to select Detail from the prompt list. Press , or the Switch soft key to select the desired index number from the Index field.
  • Page 92 User Guide for the T46S Skype for Business phone Local favorites are indicated by the icon .Skype for Business favorites are indicated by the presence status icon. The following figure shows a sample of Favorites list on the idle screen.

  • Page 93: Placing Calls To Contacts

    Customizing Your Phone contact number to search for a desired local contact. The entries whose name or phone number matches the characters entered will appear on the LCD screen. Note You can also search for all contacts from the dialing screen. For more information, refer to Placing a Call from the Search Results List on page 89.

  • Page 94: Call History Management

    Call soft key or press Call History Management The T46S Skype for Business phone maintains call history lists of Missed, Placed, Received and Forwarded. Each call history list supports up to 100 entries. Viewing History Records To view the history records: Press the History soft key.

  • Page 95: Placing A Call From History Records

    Customizing Your Phone Placing a Call from History Records You can place a call from the history records. To place a call from history records: Press the History soft key. The LCD screen displays all call records. Press to switch between All, Missed, Placed, Received and Forwarded call lists.

  • Page 96: Deleting History Records

    User Guide for the T46S Skype for Business phone The history record will be added to your local directory or Skype for Business directory. Note Conference records cannot be added to directory. Deleting History Records To delete a history record: Press the History soft key.

  • Page 97: Disabling History Record

    Customizing Your Phone Press , or the Switch soft key to select Disabled from the Contact Avatar field. Press the Save soft key to accept the change. Contact avatar is configurable via web user interface at the path Features->General Information->History Record Contacts Avatar. Disabling History Record History record feature is enabled by default.

  • Page 98: Dial-Now

    User Guide for the T46S Skype for Business phone plan. The dial plan is configured on the Skype for Business server by your system administrator, the phone can use the dial plan received from the Skype for Business server with the method of In- band provisioning.

  • Page 99: Delay Time For Dial-Now Rule

    Customizing Your Phone Enter the desired value (e.g., 1xxx) in the Rule field. Click Add to add the dial-now rule. For example: when you enter the number “1234” using the keypad, the phone will dial out “1234” automatically without pressing any key. Dial-now rule is configurable via web user interface only.
  • Page 100 User Guide for the T46S Skype for Business phone Enter the time between 1 and 14 (seconds) in the Time-Out for Dial-Now Rule field. Click Confirm to accept the change. For example: when you enter the number “1234” using the keypad, the phone will dial out “1234”...

  • Page 101: Basic Call Features

    Skype for Business conference call. Also, you can perform Skype for Business features, like calendar, response groups, boss-admin on this phone. This chapter provides basic operating instructions for the T46S Skype for Business phone. Topics include: Switching among the Handset, Speakerphone and Headset Modes ...

  • Page 102: Switching Among The Handset, Speakerphone And Headset Modes

    User Guide for the T46S Skype for Business phone Switching among the Handset, Speakerphone and Headset Modes You can place and answer calls on your phone in one of the three ways: Pick up the handset to use the handset mode.

  • Page 103: Placing Multiple Calls

    Basic Call Features Your system administrator can enable live dialpad feature, which enables your phone to automatically dial out the phone number after a period of time without pressing the send key. Check with your system administrator to find out if this feature is available on your phone. Placing Multiple Calls The phones can handle multiple calls at a time.

  • Page 104: Dialing The Hotline Number

    User Guide for the T46S Skype for Business phone The results will appear on the LCD screen: Select a desired contact to dial out. Dialing the Hotline Number You can configure a hotline number and a delay. When you lift the handset, press the Speakerphone key or the first line key, the phone will dial out the hotline number automatically after a designated period of time.

  • Page 105: Answering Calls

    Basic Call Features Answering Calls When you receive an incoming call on your phone, you can choose to answer it in various ways. You can answer a call or multiple calls, or answer calls automatically. Note You can reject incoming calls by pressing or Reject to stop the phone from playing ring tone.

  • Page 106: Answering Calls Automatically

    User Guide for the T46S Skype for Business phone Answering When in Another Calls Press the Answer soft key. The incoming call is answered and the original call is placed on hold. If call waiting is disabled, the phone that has an active call will reject other incoming calls Note automatically.
  • Page 107 Basic Call Features To configure call waiting via phone user interface: Press Menu->Setting->Features>Call Waiting. Press , or the Switch soft key to select Enabled from the Call Waiting field. Press , or the Switch soft key to select Enabled from the Play Tone field. Press the Save soft key to accept the change.

  • Page 108: Ending Calls

    User Guide for the T46S Skype for Business phone Ending Calls To end a call: Do one of the following: If you are using the handset, press , the EndCall soft key or hang up the handset. If you are using the headset, press or the EndCall soft key.

  • Page 109: Music On Hold

    Basic Call Features To place a call on hold: Press or press Hold during a call. The LCD screen indicates that the call is on hold. The line key LED slow flashes green. Note The phone will beep softly every 30 seconds to remind you that you still have a call on hold. To resume a held call: Press or the Resume soft key.

  • Page 110: Call Forward

    You can also forward calls while your phone is ringing (dynamic forwarding). Static Forwarding Static Forwarding on T46S Skype for Business phone T46S Skype for Business phone supports the following static forwarding ways: Forward Calls to a Contact: Incoming calls are forwarded to the preset number or ...
  • Page 111 Basic Call Features Simultaneously Ring to Team Call: If you have a team-call group assigned to your line,  you can enable all Skype for Business contacts in this group to simultaneously ring when you receive incoming calls. To enable call forward: Press Menu->Setting->Features->Call Forward.
  • Page 112 User Guide for the T46S Skype for Business phone Configuring Call Forwarding on Skype for Business Client To forward incoming calls immediately without ringing your phone: In Skype for Business client, click and then select Call Forwarding Settings. Mark the radio box of the Forward my calls to field.
  • Page 113 Basic Call Features After configuration, incoming calls are forwarded to the preset number or contact. If you select My Delegates: Add the delegates you want to forward calls to when you receive an incoming call. You can also specify that after how many seconds the delegate’s phone rings. Configuring Simultaneously Ring on Skype for Business Client To ring other phones simultaneously when your phone is ringing: In Skype for Business client, click...
  • Page 114 User Guide for the T46S Skype for Business phone Depending on your selection: If you select New Number: Enter the phone number in the pop-up window, and then click OK to accept the change. The phone with this number will ring simultaneously when you receive an incoming call.
  • Page 115 Basic Call Features Add the delegates you want to ring simultaneously when you receive an incoming call. You can also specify that after how many seconds the delegate’s phone rings. If you select My Team-Call Group: Add the contacts into the Team-Call Group. All members in the group will ring simultaneously when you receive an incoming call.

  • Page 116: Dynamic Forwarding

    User Guide for the T46S Skype for Business phone If one member answers the call, other phones which in this Team-Call Group will stop ringing. To disable the call forwarding: In Skype for Business client, click and then select Turn Off Call Forwarding.

  • Page 117: Team-Call Group

    Basic Call Features Press the FWD soft key when the phone is ringing. Do one of the following: Enter the phone number, and then press the Call soft key. Press the Directory soft key to select the desired contact, and then press the FWD soft key.

  • Page 118: Team-Call Ringtone

    User Guide for the T46S Skype for Business phone For example, a user (yl30) calls a user named “yl31”, other members in the team-call group of yl31 will ring too, their phones’ screens are shown as below: Team-Call Ringtone Team-call ringtone feature allows the phone to play a distinct ringtone when receiving a team call.

  • Page 119: Response Group Ringtone

    Basic Call Features For example, you have been selected by your system administrator to be a call agent for a response group named “YEALINK”. When a user named “yl48” calls your response group, your phone is shown as below: Note Response group can be configured on Skype for Business Server only.

  • Page 120: Inbound Private Line

    User Guide for the T46S Skype for Business phone When someone calls in to a phone number that is set with a call queue, they will hear a greeting first (if any is setup), and then they will be put in the queue and wait for the available call agent.

  • Page 121: Private Line Tones

    Basic Call Features When receiving a private call, the LCD screen of the phone prompts “Call for private line”: Note Private lines can be configured on the Skype for Business server only. Contact your administrator for more information. Private Line Tones Private line tone feature allows the Skype for Business phone to play a specific ringtone when receiving a private call.

  • Page 122: Blind Transfer

    User Guide for the T46S Skype for Business phone Blind Transfer To perform a blind transfer during a call: Press or More->B Trans during a call. Enter a number or choose a contact from the recent calls or a directory.

  • Page 123: Skype For Business Conference

    Basic Call Features After the party answers the call, press or Transfer soft key to complete the transfer. Skype for Business Conference This chapter instructs you how to manage Skype for Business conference. You can initiate a Skype for Business conference call on your phone or on the Skype for Business client. You can view or manage the conference participants (e.g., promote or demote conference participants, enable or disable announcements).
  • Page 124 User Guide for the T46S Skype for Business phone To initiate a Skype for Business conference call via phone user interface: During a call, press the Conference soft key. Enter a number or choose a contact from the recent calls or a directory.
  • Page 125 Basic Call Features Merge an active call and a held call into a conference via phone user interface: During multiple calls, press the Conference soft key. Press to select a contact that is held. Press the Merge soft key. The active call and the selected held call are merged into a conference. Initiating a Group Conference Call To initiate a group conference call via phone user interface: Press the Directory soft key.

  • Page 126: Viewing The Conference Information

    User Guide for the T46S Skype for Business phone Viewing the Conference Information If you are a conference participant, you can view the conference dial-in number and PIN and then send them to the contacts who want to join the conference.

  • Page 127: Managing The Conference Participants

    Basic Call Features To view the conference participants via phone user interface: Press More->Participants to view the conference participants’ information during a conference. Press the Back soft key to return to the pervious screen. Managing the Conference Participants When you initiate a Skype for Business conference call, you will be an organizer and other participants are listed as presenters by default.
  • Page 128 User Guide for the T46S Skype for Business phone A notification is displayed on the participants' phones informing them that a presenter has muted the audience. To unmute all conference participants by organizer or presenters: Press the Unmute All soft key.
  • Page 129 Basic Call Features The mute icon is displayed next to each person who is muted. The mute key LED of the muted participant’s phone glows red. And a notification is displayed on the muted participant’s phone informing him or her that the presenter has muted the participant.
  • Page 130 User Guide for the T46S Skype for Business phone Press to select the desired presenter. Do one of the following: Press the Attendee soft key to demote a presenter ( ) to attendee ( Press the Presenter soft key to promote an attendee (...
  • Page 131 Basic Call Features Admitting or Denying Participants to a Locked Conference Call The conference participants can invite you to join a locked conference. You can also join locked conference by dialing dial-in number and Conference ID. For more information, please refer to Joining a Skype Conference by Dialing the Conference Dial-in Number on page 129.

  • Page 132: Calendar

    Other participants remain being connected. Calendar Yealink Skype for Business phones integrates with the Microsoft Exchange calendar feature. If your phone is configured to connect to the Microsoft Exchange Server, and the Microsoft® Outlook® application is installed at your site, you can view Skype conference, appointment, meeting and event, or join the Skype conference in your Microsoft Outlook application from your phone.

  • Page 133: Setting Up A Meeting In Outlook

    Basic Call Features To show others your availability during this time, on the Appointment tab, click the Show As box and then click Free, Working else, Tentative, Busy or Out of Office. Click Save & Close. By default, a reminder appears 15 minutes before the appointment start time. Setting up a Meeting in Outlook You can send a meeting request to one or more people.

  • Page 134: Setting Up An Event In Outlook

    User Guide for the T46S Skype for Business phone To show others your availability during this time, on the Appointment tab, click the Show As box and then click Free, Working Elsewhere, Tentative, Busy or Out of Office. Click Send.

  • Page 135: Setting Up A Skype Conference In Outlook

    Basic Call Features To show others your availability during this time, on the Appointment tab, click the Show As box and then click Free, Working else,Tentative, Busy or Out of Office. Click Save & Close. By default, a reminder appears 15 minutes before the event starts. Setting up a Skype Conference in Outlook Setting up a Skype meeting is as easy as creating a normal meeting.

  • Page 136: Using The Calendar

    User Guide for the T46S Skype for Business phone Click Send. By default, a reminder appears 15 minutes before the Skype meeting starts. Skype If you change the conference content (e.g., location, subject, time) via outlook after you Note Skype have sent the invitation, the phone will update the conference content.
  • Page 137 Basic Call Features Name Description Your availability during this time shows as Free or Working Elsewhere on the Outlook software. Your availability during this time shows as Tentative on the Outlook software. Availability Your availability during this time shows as Busy on the Outlook software. Your availability during this time shows as Out of Office on the Outlook software.
  • Page 138 User Guide for the T46S Skype for Business phone Navigating Day View Day view shows all schedules of the selected day, including the subject, start and end time. To navigate Day view: Press Menu->Calendar. Do one of the following: –...
  • Page 139 Basic Call Features Press to select the desired schedule, and then press the Detail soft key to view details of a specific schedule. Tracking the Calendar When an organizer schedules a Skype meeting via the Outlook software, the attendees can respond to the meeting request via Outlook software.
  • Page 140 User Guide for the T46S Skype for Business phone reminder shows the main information of the schedule, including subject, start time, end time and the rest time. Press the Ignore soft key to permanently remove the reminder from the screen and stop ...
  • Page 141 Basic Call Features Configuring the Reminder If you enabled the reminder feature, you can temporarily remove the reminder from the screen, you can also configure the reminder interval. To configure the reminder via phone user interface: Press Menu->Setting->Basic->Calendar Settings. Press or the Switch soft key to select Enabled from the Reminder field.
  • Page 142 User Guide for the T46S Skype for Business phone – Press the Join soft key. – Press the Detail soft key to view detail for a specific Skype conference, and then press the Join soft key. Joining a Skype Conference from Schedule View To join a Skype conference from Schedule view: Press Menu->Calendar.
  • Page 143 Basic Call Features Press Detail soft key to view detailed information about the Skype conference, and then press the Join soft key. Joining a Skype Conference by Dialing the Conference Dial-in Number If you schedule a Skype conference call via Microsoft Outlook Conferencing (Plug-In), dial-in number and Conference ID will be sent to invitees by email.

  • Page 144: Parking And Retrieving Calls On The Skype For Business Server

    User Guide for the T46S Skype for Business phone For more information on managing the Skype conference participants, refer to the Managing the Conference Participants on page 113. Parking and Retrieving Calls on the Skype for Business Server Using the Skype for Business Call Park feature, you can park calls so that you can continue to make calls and answer other incoming calls on your phone.

  • Page 145: Group Call Pickup

    Basic Call Features When someone retrieves the parked call, a notification notifying that the call was picked up by the person who parked the call. If no one retrieves a parked call within a set time limit, the call is returned to the person who parked the call.

  • Page 146: Shared Line Appearance(Sla)

    User Guide for the T46S Skype for Business phone To use group pickup via phone user interface: Enter the group pickup code (e.g., #505) on your phone when a phone number in your group receives an incoming call. Press the Call soft key.

  • Page 147: Viewing Shared Line Appearances

    Basic Call Features Viewing Shared Line Appearances When you (group member) sign into your phone, your phone notifies that you join a SLA group, and your phones’ line keys display shared line appearances automatically. Note When the number of the shared line appearances is more than one page, you can press the tenth line key to turn the page.

  • Page 148: Answering Sla Calls

    User Guide for the T46S Skype for Business phone Answering SLA Calls Any incoming call to the shared line rings on all SLA group members' phones simultaneously. All members’ phones are shown below: Any group member can press the Answer soft key to answer an incoming call for the shared line.

  • Page 149: Missed And Received Calls On Shared Lines

    Basic Call Features To resume a held call on the shared line: Press the corresponding line key (flashing red LED light) to view the held call. Press the Resume soft key. Missed and Received Calls on Shared Lines If all SLA group members do not answer an incoming call, the call is logged as missed calls on all the phones.
  • Page 150 User Guide for the T46S Skype for Business phone assign yourself as a delegate. As a delegate, you can be assigned to multiple bosses’ lines. To assign delegates using Skype for Business client: Open Skype for Business client. Sign into Skype for Business client as the person who wants to assign a delegate.
  • Page 151 Basic Call Features Click the Ring your delegates after this many seconds pull-down list to determine when your delegates' phones ring. Click OK. Click OK in the Delegates dialog box. 10. Click OK in the Options dialog box. To remove a delegate from Skype for Business client: Open Skype for Business client.

  • Page 152: Viewing The Delegates Group

    User Guide for the T46S Skype for Business phone Check the checkbox of the delegate you want to remove. Click Remove. Click OK in the Delegates dialog box. Click OK in the Options dialog box. Viewing the Delegates Group Your delegates are automatically added to the Delegates group on your phone and in the Skype for Business client.

  • Page 153: Boss-Line Ringtone

    Basic Call Features Your boss(es) will be displayed. Boss-Line Ringtone As a delegate, you can set a distinct ringtone for your assigned boss’s line. When you receive incoming calls from your assigned boss or your assigned boss receives an incoming call, your phone will play this ringtone.

  • Page 154: Using The Boss-Admin Feature

    User Guide for the T46S Skype for Business phone To set a ringtone for the delegate's line via phone user interface: Press Menu->Setting->Basic->Sounds->Ring Tones->Delegate call. Press to select a delegate. Press to select a ringtone. Press the Save soft key to accept the change.
  • Page 155 Basic Call Features The boss’s phone stops ringing and the LCD screen of the boss’s phone is shown below: Placing the Calls on Hold To place a call on hold on a boss’s phone: Press the Hold soft key or to place the call on hold.
  • Page 156 User Guide for the T46S Skype for Business phone The Boss Admin key LED of the boss’s phone flashes red. The Boss/Admin screen appears on the boss’s phone. (A call from yl37 to yl30) Resuming the Held Calls Either boss or delegate can resume the held call. Once one party resumes the call, the other party will drop the call automatically.
  • Page 157 Basic Call Features Press the Resume soft key. The call will be resumed by delegate, and the boss will drop the call automatically. To resume a call held on a delegate’s phone: Do one of the following: The delegate presses the Resume soft key or to resume the held call.
  • Page 158 User Guide for the T46S Skype for Business phone To transfer a delegation call to the boss’s voicemail: Before answering the delegation call or during a delegation call: Press the Boss VM soft key to forward the incoming call to boss’s voicemail directly.
  • Page 159 Basic Call Features When the boss is unavailable to answer the transferred call or rejects the transferred call, the delegate’s phone displays as “Transfer failed”. The delegate can resume the call. Placing a Call on Behalf of a Boss The delegate can make calls on behalf of his assigned boss’s lines. To place a call on behalf of a boss’s line: Press Directory->Bosses.
  • Page 160 User Guide for the T46S Skype for Business phone The delegate and third-party phones display a notification indicating that a delegate is calling on behalf of a boss. Initiating a Conference Call on Behalf of a Boss The delegate can initiate a conference call on behalf of a boss’s line.

  • Page 161: Voicemail

    If your phone is configured to connect to the Microsoft Exchange Server, you can leave voicemails for someone else using the T46S Skype for Business phone. You can also listen to voice messages that are stored in a voicemail. When receiving a new voicemail, the phone will play a warning tone.

  • Page 162: Leaving The Voicemail

    User Guide for the T46S Skype for Business phone Press the Menu soft key to enter the Menu screen, and the number icon also appears on the top-right of the Voice Mail menu. First time you listen to your voice mail, the message center will ask you to configure a voice mail Note access PIN.

  • Page 163: Managing The Voicemail

    Basic Call Features Managing the Voicemail PIN Authentication When you sign into the phone via PIN Authentication method, you can follow the voice prompts to listen to voicemails only. To listen to the voicemail when sign into the phone via PIN Authentication, do the following: When the LCD screen prompts that the phone receives a new voicemail and the power LED indicator slowly flashes red, press...
  • Page 164 User Guide for the T46S Skype for Business phone Press Menu->Voice Mail, and then press the Message soft key. Follow the voice prompt to listen to your voicemails. Listening to the Voicemail To listen to the voicemail: Press Menu->Voice Mail.
  • Page 165 Basic Call Features Calling a Contact from Voicemail To call a contact from voicemail: Press Menu->Voice Mail. Press to select the desired voicemail. Press the Detail soft key to view the detail, and then press the Call soft key to call the contact.
  • Page 166 User Guide for the T46S Skype for Business phone Press to select the voicemails. Press the Detail soft key to view the detail. Press the Be unread soft key. The voicemail icon will change from Deleting the Voicemail To delete the voicemail: Press Menu->Voice Mail..

  • Page 167: Advanced Phone Features

    Advanced Phone Features Advanced Phone Features This chapter provides operating instructions for the advanced features of all phone. Topics include: E911  USB Recording  Intercom  Multicast Paging  Privacy Mode  Hot Desking  Common Area Phone  Branch Office Resiliency ...
  • Page 168 User Guide for the T46S Skype for Business phone Select desired value from the pull-down list of E911 Location Tip. If you select Enabled: When the location is not set, the LCD screen will display a location tip. If you select Disabled: When the location is not set, the LCD screen will not display a location tip.

  • Page 169: Adding The Location Information

    10. Press the Save soft key to accept the change. Location is configurable via web user interface at the path Settings->Location. There are 24 countries’ location information on T46S Skype for Business phone for you to Note choose. The country names are displayed in alphabetical order.

  • Page 170: Selecting The Default Location

    User Guide for the T46S Skype for Business phone Selecting the Default Location If your system administrator has configured a location on the Skype for Business server and you add a location manually on the phone, you can select one of them to be the default location.

  • Page 171: Usb Recording

    Advanced Phone Features To place an emergency call when the phone is locked: Press the Emerg Call soft key. Press to select the desired emergency number. Press or the Call soft key. If call forward feature is configured in advance, the call forward feature will be disabled automatically after dialing the emergency number.
  • Page 172 User Guide for the T46S Skype for Business phone If you insert a USB flash drive to the phone when the phone is idle, the phone will detect the USB flash drive and display a flashing USB icon. After detecting the USB flash drive, the icon...

  • Page 173: Recording A Call

    Advanced Phone Features You park the call  Recording a Call You can record active calls or conferences. To record a call: Press More->Start REC during a call. The LCD screen displays a recording icon and recording duration. During the recording, you can do the following: Press More->Pause REC.

  • Page 174: Stop Recording A Call

    User Guide for the T46S Skype for Business phone a message will display on the screen: Press the Cancel soft key to return to the previous screen. If there is insufficient free space (10 minutes left) on the USB flash drive during recording, a message will display on the screen: Press the Cancel soft key to return to the previous screen.

  • Page 175: Playing Back Recorded Calls

    Advanced Phone Features The recording icon and recording duration disappears. A message is displayed on the LCD screen: Press the EndCall soft key. The recording icon and recording duration disappears, and the phone returns to the Idle screen. A message is displayed on the LCD screen: Playing Back Recorded Calls You can play back, browse and delete the recordings on your phone.
  • Page 176 User Guide for the T46S Skype for Business phone The LCD screen shows all recorded files (file name, duration time and file size). The filename consists of the recording date & time and the other party’s information (number, name or a conference call).

  • Page 177: Deleting The Recording

    Advanced Phone Features Deleting the Recording To delete the recorded calls Press Menu->Menu USB->Browse Audio. Press to highlight a desired recording. Press the Delete soft key. Press OK to delete. Viewing the Storage Space You can view the storage space (for example, total space, used space, free space) of the USB flash drive on the phone.

  • Page 178: Configuring The Intercom

    User Guide for the T46S Skype for Business phone Configuring the Intercom By default, the phone will automatically play a warning a tone and then automatically answer an incoming intercom call if an incoming intercom arrives. In addition, you can enable the phone to mute the microphone when it automatically answers an incoming intercom call.

  • Page 179: Configuring The Target Extension Number

    Advanced Phone Features disabled, the phone will handle an incoming intercom call like a waiting call. Intercom Barge is disabled by default. Note To enable the phone to receive a new incoming call when it has an active call, make sure that call waiting feature is enabled on the phone in advance.

  • Page 180: Placing An Intercom Call

    User Guide for the T46S Skype for Business phone Enter the target extension number in the Value field. Press the Save soft key to accept the change. Repeat steps 2 to 6, you can add more target extension numbers. To delete a target extension number via phone user interface: Do one of the following to enter the intercom list: Press the Intercom key.

  • Page 181: Multicast Paging

    Advanced Phone Features During a call, press the Intercom key or press More->Intercom. Press to select a desired item, and then press the Intercom soft key If the contact is not in the intercom list, press the NewCall soft key to initiate an intercom call.
  • Page 182 User Guide for the T46S Skype for Business phone The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255. Enter the group name in the Label field. Press the Save soft key to accept the change. Repeat steps 2 to 6, you can add more paging groups.

  • Page 183: Receiving Rtp Stream

    Advanced Phone Features Press the OK soft key to accept the change. If you want to delete all paging groups, you can press the Delete All soft key. Paging list is configurable via web user interface at the path Directory->Multicast IP. Receiving RTP Stream You can configure the phone to receive a Real Time Transport Protocol (RTP) stream from the pre-configured multicast address(es) without involving SIP signaling.

  • Page 184: Using Multicast Paging

    User Guide for the T46S Skype for Business phone Label will appear on the LCD screen when the phone receives the multicast RTP stream. Click Confirm to accept the change. Note The priorities of listening addresses are predefined: 1 is with the highest priority, while 10 is with the lowest.

  • Page 185: Privacy Mode

    Advanced Phone Features Press the Hold soft key to place the current multicast RTP session on hold. The sender’s phone places the multicast RTP session on hold and receiver’s phone releases the session. To resume the held multicast RTP session, press the Resume soft key. The multicast RTP session is established again.

  • Page 186: Modifying The Privacy Mode From The Phone

    User Guide for the T46S Skype for Business phone Modifying the Privacy Mode from the Phone To modify the privacy mode from the phone: Press Menu->Setting->Features->Private Mode. Do one of the following: If the privacy mode is disabled on the Skype for Business server, the phone LCD screen displays as below: Mark the desired radio box.
  • Page 187 Advanced Phone Features Do one of the following: If the privacy mode is disabled on the Skype for Business server: Mark the desired radio box. If the privacy mode is enabled on the Skype for Business server: Mark the desired radio box. Click OK to accept the change.

  • Page 188: Hot Desking

    User Guide for the T46S Skype for Business phone Hot Desking Hot desking originates from the definition of being the temporary physical occupant of a work station or surface by a particular employee. A primary motivation for hot desking is cost reduction.

  • Page 189: Signing Out From The Hot Desking User

    Advanced Phone Features – When the phone is locked, press the User Sign In soft key. – When the phone is unlocked, press Menu->User sign in. The LCD screen prompts “Are you sure to start the hot-desking?”. Press the OK soft key to accept the change. The Sign In screen displays.

  • Page 190: Common Area Phone

    User Guide for the T46S Skype for Business phone Press the OK soft key. The phone is signed out from hot desking user and signs in automatically with the previously signed in host user account. To sign out from the hot desking user automatically: When the phone has been inactive for a designated time (this time is configured on the Skype for Business server), the phone will sign out from hot desking user automatically.

  • Page 191: Signing Into A Common Area Phone Account

    Advanced Phone Features Press or the Switch soft key to select Enabled from the Set as CAP field. Press the Save soft key. This configuration will take effect after a reboot. Signing into a Common Area Phone Account You can use the following five sign-in methods to sign into a CAP. PIN Authentication ...
  • Page 192 User Guide for the T46S Skype for Business phone Users can sign into their own Skype for Business account to use their own user profile settings by pressing the User Sign In. For more information, refer to Signing in as the Hot Desking User on page 174.
  • Page 193 Advanced Phone Features Enter your Online account (make sure it has permission to provision CAP accounts) and password. (Optional) Check the Keep me signed in checkbox, so that you don't need to enter a password next time. Click Sign in. Search for the Online account you want to provision, and then click Search.

  • Page 194: Signing Out Of A Cap Account

    User Guide for the T46S Skype for Business phone The phone will sign into this CAP account automatically. CAP Provisioning method is configurable via web user interface at the path: Account->Register->CAP Provisioning. Note individual You can also sign into an phone using a CAP account via the PIN Authentication method.

  • Page 195: Better Together Over Ethernet

    Skype for Business client. You can also use BToE to sign into your phone using your Skype for Business credentials. In order to use BToE, you need to download and install the Yealink BToE Connector application first.

  • Page 196: Getting Started With Better Together Over Ethernet

    The Yealink BToE Connector enables you to use BToE feature on your Skype for Business client and T46S Skype for Business phone. You need to download, install, and launch the Yealink BToE Connector application before enabling BToE and pairing your phone with the Skype for Business client.
  • Page 197 Mark the radio box of the I accept the terms in the License Agreement field, and then click Next to continue. Click Browse… to select an installation folder and click Install to begin the installation. By default, the Yealink BToE Connector application is installed in the directory C:\Program Files\Yealink\Yealink BToE Connector\.
  • Page 198 User Guide for the T46S Skype for Business phone Click Next to continue. Click Install. A dialog is displayed as below during installation: Click Yes.
  • Page 199 After the software has installed, a dialog is displayed as below: The checkbox of Launch Yealink BToE Connector is checked by default, as shown above. If the checkbox of Launch Yealink BToE Connector is not checked, you need to launch the Yealink BToE Connector manually.

  • Page 200: Pairing Your Phone With Your Computer

    If you uncheck the Wired checkbox, you can click ResetIP to clear the current IP address, and then enter the IP address of your phone manually. Click Export Log(C), you can export the log file of Yealink BToE Connector, and then save ...
  • Page 201 The default value is Auto. Press the Save soft key to accept the change. Ensure that the Yealink BToE Connector application is running on your PC. To pair your phone with your Skype for Business client, do one of the following on your PC: Connect an Ethernet cable from your computer to the PC port on your phone (network of the PC will be provided by the PC port of the phone).
  • Page 202 User Guide for the T46S Skype for Business phone If BToE Pairing Mode is Manual, a six-digit pairing code displays. You should enter the six-digit pairing code shown on the phone into the notification on your computer. (A six-digit pairing code displays on your phone)

  • Page 203: Setting Your Phone As The Default Audio Playback For Your Computer

    To set the phone as the default device on your computer: On your computer, click Start->Control Panel->Hardware and Sound->Sound. Click Yealink USB Audio Playback, and click Set Default. Click OK.

  • Page 204: Enabling Better Together Over Ethernet

    User Guide for the T46S Skype for Business phone To use your phone as primary audio device: The PC Audio screen displays as following: You can do one of the following: Press the Hide soft key to hide the PC Audio screen and return to the idle screen, the audio is still playing.
  • Page 205 Advanced Phone Features Signing in via PC To activate the BToE, you can use Sign-in via PC method to sign into in the same user accounts on your Skype for Business client and your phone. To sign into the phone via PC: When your phone and your computer are paired, but your phone is not signed in, a dialog box is displayed on your computer asking for your Skype for Business login credentials.

  • Page 206: Using Better Together Over Ethernet

    Select your phone as your primary device, as shown below. Note If Yealink SIP-T46S Phone is not selected as audio device, you will not be able to use BToE feature (for example, calls made on the Skype for Business client will not be displayed on the phone).
  • Page 207 Advanced Phone Features Do one of the following: Press the Answer soft key on your phone. Click in your Skype for Business client. The incoming call is answered both on the phone and the Skype for Business client. The established call uses the phone as audio device by default. Pausing BToE Calls Do one of the following: Press the Hold soft key or press...

  • Page 208: Disabling Btoe On Your Phone

    User Guide for the T46S Skype for Business phone To configure phone lock with PC via phone user interface: Press Menu->Setting->Basic->Phone Lock->Phone Lock with PC. Press , or the Switch soft key to select Enabled from the Phone Lock with PC field.

  • Page 209: Exiting Btoe On Your Computer

    Press the Save soft key to accept the change. Exiting BToE on Your Computer You can exit the Yealink BToE Connector at any time. When you exit the application, you can no longer use the BToE functions on your phone or computer.
  • Page 210 User Guide for the T46S Skype for Business phone...

  • Page 211: Using Optional Accessories With Your Phone

     Expansion Module EXP40  You need to purchase them separately if required. We recommend that you use the accessories provided or approved by Yealink. The use of Note unapproved third-party accessories may reduce the performance. Using a Headset You can connect an analog or USB headset to your phone and use the headset to place and answer calls.

  • Page 212: Using An Analog Headset

    User Guide for the T46S Skype for Business phone Using an Analog Headset Connecting a YHS32/YHS33 Headset To connect a YHS32/YHS33 headset Simply insert the modular connector into the headset port on the back of your phone. For the information on how to connect headset YHS32/YHS33, refer to the user guide on the...
  • Page 213 Using Optional Accessories with Your Phone Select Enabled from the pull-down list of Headset Prior. Click Confirm. Note If headset prior is enabled, the headset mode will not be deactivated until you press the HEADSET key again. If headset prior is disabled, the headset mode can be deactivated by pressing the Speakerphone key or the HEADSET key.

  • Page 214: Using The Wireless Headset Adapter Ehs36

    Using Bluetooth Feature The T46S Skype for Business phone supports Bluetooth. Bluetooth enables low-bandwidth wireless connections within a range of 10 meters (32 feet). The best performance is in the range of 1 to 2 meters (3 to 6 feet) range. To use Bluetooth feature, you require a Bluetooth USB dongle BT40 to activate the Bluetooth mode.

  • Page 215: Connecting The Bluetooth Usb Dongle Bt40

    Insert the USB dongle with “TOP” facing upwards into the USB port on the back of the phone. For more information on Bluetooth USB dongle BT40, see the user guide on the Bluetooth USB Yealink Technical Support dongle BT40’s support page on...

  • Page 216: Pairing And Connecting The Bluetooth Headset

    User Guide for the T46S Skype for Business phone Pairing and Connecting the Bluetooth Headset Before you pair a Bluetooth headset, check the indicator on the Bluetooth headset to make sure that the Bluetooth headset is discoverable. For more information, refer to the documentation from the Bluetooth headset manufacturer.

  • Page 217: Viewing The Bluetooth Headset Information

    Using Optional Accessories with Your Phone Press the OK soft key. The Bluetooth headset is then automatically connected to your phone. The Bluetooth icon appears on the LCD screen. With the Bluetooth headset paired and connected, you can use the Bluetooth headset to place and answer calls.

  • Page 218: Editing The Bluetooth Device Information

    User Guide for the T46S Skype for Business phone Editing the Bluetooth Device Information To edit the Bluetooth device information via phone user interface: Press Menu->Setting->Basic->Bluetooth->Edit My Device Information. The LCD screen displays the device name and MAC address. The MAC address cannot be edited.

  • Page 219: Disconnecting The Bluetooth Headset

    Using Optional Accessories with Your Phone Press the OK soft key to delete. Note You can also delete all headsets by pressing the Option soft key and then select Delete All. For more information, refer to the above steps. If you cannot connect a Bluetooth headset to the phone successfully, we recommend that you delete the Bluetooth headset from the Paired Bluetooth Device list (if it exists) before pairing it.

  • Page 220: Using An Exp40 Expansion Module

    Bluetooth mode is configurable via web user interface at the path Features->Bluetooth. Using an EXP40 Expansion Module The Yealink EXP40 is ideal for receptionists, administrative assistants, call center agents, power- users, and executives who need to place a large volume of calls on a regular basis. When your...

  • Page 221: Troubleshooting

    Troubleshooting Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your T46S Skype for Business phone. For more information or assistance with your new phone, contact your system administrator. Troubleshooting Solutions Why is the phone LCD screen blank? Ensure that the phone is properly plugged into a functional AC outlet.
  • Page 222 If you sign in successfully after you disable this feature, you need to manually upload the certificate and then enable the Only Accept Trusted Certificates feature to try again. How to check if the application driver of the Yealink BToE Connector is installed on the Do one of the following: –...
  • Page 223 After a reboot, if the phone still cannot pair with the Skype for Business client, uninstall  the Yealink BToE Connector and application driver, and then reinstall them. Ensure that Yealink BToE Connector is an allowed program in your system’s firewall on  your PC.
  • Page 224 User Guide for the T46S Skype for Business phone isolate the problem. Why doesn’t the phone ring? Check the ringer volume on the phone. To adjust the ringer volume setting, press the Volume key when the phone is on-hook and idle. For more information, refer to Volume on page 59.
  • Page 225 Troubleshooting Enter the desired time (in seconds) in the Play Hold Tone Delay field. Click Confirm to accept the change. How to export/import phone configurations? We may need you to provide your phone configurations to help analyze your problem. In some instances, you may need to import configurations to your phone.
  • Page 226 User Guide for the T46S Skype for Business phone Export All Diagnostic Files Your system administrator may ask you to export all diagnostic files to analyze your phone problem. To export all diagnostic files via web user interface: Click on Settings->Configuration.
  • Page 227 Troubleshooting To export the call log via web user interface: Click on Settings->Configuration. Click Export to open file download window, and then save the file to your local system. How to change the user password? To change the user password via web user interface: Click on Security->Password.
  • Page 228 User Guide for the T46S Skype for Business phone Press to scroll to Reboot, and then press the Enter soft key. Press the Reboot soft key. The LCD screen prompts “Reboot the phone?”. Press the OK soft key to reboot the phone.
  • Page 229 Troubleshooting Click Browse… to locate the firmware from your local system. Click Upgrade to upgrade the firmware. The browser pops up the dialog box “Firmware of the SIP phone will be updated. It will take 5 minutes to complete. Please don't power off!”. Click OK to confirm upgrading.
  • Page 230 User Guide for the T46S Skype for Business phone The LCD screen prompts the following warning: Press the OK soft key. The LCD screen prompts “Welcome Initializing…Please wait”. The phone will be reset to factory sucessfully after startup. You can also long press the soft key to perform the reset function when the phone is idle.

  • Page 231: Regulatory Notices

    Without prior written consent, no organization or individual is permitted to make  any change to the structure or the safety design of the device. Yealink is under no circumstance liable to consequences or legal issues caused by such changes.
  • Page 232 User Guide for the T46S Skype for Business phone Please place no heavy objects on the device in case of damageand deformation  caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat dissipation.
  • Page 233 Appendix A-Time Zones Appendix A - Time Zones Time Zone Time Zone Name Samoa United States-Hawaii-Aleutian, United States-Alaska-Aleutian -9:30 French Polynesia United States-Alaska Time Canada(Vancouver,Whitehorse), Mexico(Tijuana,Mexicali), United States-Pacific Time Canada(Edmonton,Calgary), Mexico(Mazatlan,Chihuahua), United States-MST no DST, United States-Mountain Time Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Belize, Canada-Manitoba(Winnipeg), Chile(Easter Islands), Mexico(Mexico City,Acapulco), United States-Central Time Peru, Bahamas(Nassau), Canada(Montreal,Ottawa,Quebec),...
  • Page 234 User Guide for the T46S Skype for Business phone Time Zone Time Zone Name Australia(Brisbane), Australia(Hobart), Australia(Sydney,Melboume,Canberra), Russia(Vladivostok) +10:30 Australia(Lord Howe Islands) New Caledonia(Noumea), Russia(Srednekolymsk Time) +11:30 Norfolk Island New Zealand(Wellington,Auckland), Russia(Kamchatka Time) +12:45 New Zealand(Chatham Islands) Tonga(Nukualofa) +13:30 Chatham Islands...

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