Assa Abloy Traka Touch Series User Manual
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Assa Abloy Traka Touch Series User Manual

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TRAKA TOUCH LOCKERS
USER GUIDE
UD0090
10/09/19
VERSION 4.3
This Document is the subject of copyright and must not be copied or otherwise
reproduced either in whole or in part without the express written permission of
TRAKA.

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Summary of Contents for Assa Abloy Traka Touch Series

  • Page 1 TRAKA TOUCH LOCKERS USER GUIDE UD0090 10/09/19 VERSION 4.3 This Document is the subject of copyright and must not be copied or otherwise reproduced either in whole or in part without the express written permission of TRAKA.

  • Page 2: Version History

    VERSION HISTORY Version Date Description of Changes Approved By 26/06/15 Initial version of document. 02/07/15 Added user types to section 3. Update to reflect the change of the Cancel button to Logout 03/07/15 button on item selection screen. Note on Description Release now showing only the items the user has access to.

  • Page 3: Table Of Contents

    CONTENTS Version History ..............................2 Contents ................................ 3 GDPR Compliance Information .......................... 8 Introducing Traka ............................. 9 Traka Contact Details ..........................10 Product Details ............................11 Electrical Rating ..........................11 Environmental Rating ........................11 USB Memory Sticks ........................11 What and Who is this Guide For? ......................12 Traka Touch Locker Details and Diagrams ....................
  • Page 4 8.3.2 Adding more Users ........................26 8.3.3 Editing Users ..........................30 8.3.4 Deleting users ..........................31 8.3.5 Supporting a Large Number of Users ..................... 33 8.3.6 User Enrolment ID ........................34 Door Administration ........................37 Item Administration ........................39 8.5.1 RFID Lockers ..........................
  • Page 5 10.7 Reader Administration ........................70 10.8 Search Facility ..........................71 10.9 Languages ............................. 73 10.9.1 Changing the Language for a Single Login ................. 73 10.9.2 Changing Languages for a User ....................74 10.9.3 Changing the Default Language of the System ................75 10.10 Alarms ............................
  • Page 6 11.5.1 Manual Enrolment by Admin ....................102 11.5.2 Enrolment ID ........................104 11.6 How to Access The System ......................106 11.7 Tips on Enrolling .......................... 107 11.8 FAQs ............................107 Remote System Lockdown ........................108 12.1 Requirements ..........................108 12.2 Using the System .........................
  • Page 7 16.7.1 Battery Specification ......................133 16.7.2 Battery Location ........................133 16.7.3 Battery Connection Details ..................... 134 16.8 Zip and Export All Log Files and SQL CE Database to USB ..............134 Product Disconnection ........................136 17.1 Mains Disconnection ........................136 17.2 Battery Disconnection ........................

  • Page 8: Gdpr Compliance Information

    GDPR COMPLIANCE INFO RMATION Traka supplies Key Cabinets and intelligent Locker systems. These products keep keys & assets safe from unauthorised access, and allow only authorised users to remove and return the keys/assets they are entitled to. Traka systems give full accountability of who has (or had) which keys/assets and at what time and date.

  • Page 9: Introducing Traka

    In April 2012 Traka was acquired by ASSA ABLOY, the world leader in door locking solutions.

  • Page 10: Traka Contact Details

    TRAKA CONTACT DETAIL S Switchboard Tel: +44 (0)1234 712345 Account Manager Account Manager Name: Direct Contact Tel: Contact Email: Account Manager 2 (if applicable) Account Manager Name 2: Direct Contact Tel 2: Contact Email 2: Technical Support / Help Desk Help Desk Direct Tel: UK Telephone: 0333 355 3641 International Telephone: +(0)44 333 355...

  • Page 11: Product Details

    PRODUCT DETAILS NOTE: Please ensure that the correct installation procedures have been utilised and the product is safely secured. ELECTRICAL RATING Power supply: Input: 100-240V AC 50/60Hz 35W Max Battery backup: DC12V 7Ah NOTE: These values are not inclusive of charging. ENVIRONMENTAL RATING Operating temp: Ambient, for indoor use only (-5°C to +40°C at 95% non-condensing relative humidity) USB MEMORY STICKS...

  • Page 12: What And Who Is This Guide For

    WHAT AND WHO IS THIS GUIDE FOR? This User Guide has been prepared to assist you (the end user) with the operating of a Traka Touch Locker System. It is intended as a compliment to the in depth product training you will have received from one of our experienced Traka Project Managers after your Traka Touch Locker system has been installed and commissioned.

  • Page 13: Traka Touch Locker Details And Diagrams

    TRAKA TOUCH LOCKER DETAILS AND D IAGRAMS Traka Touch Lockers are designed around each customer’s individual requirements. Therefore each locker system is different and will vary in size, compartment numbering, colour etc. The diagrams below are examples to show the different types of Locker System available.

  • Page 14: Traka Touch Laptop Locker

    TRAKA TOUCH LAPTOP L OCKER The Traka Touch Laptop Locker System is available in 10 or 15 compartment versions with RFID or non-RFID tagging capability. Each compartment provides the option for charging. It is important to return the Laptop to the locker in same orientation from which it was removed so that the charging lead may be attached in the correct location.

  • Page 15: Locker Diagram

    LOCKER DIAGRAM LOCKER DIAGRAM KEY Control Pod Incorporates the Touch Display and Card/Biometrics Reader (if applicable) as well as the Cam Lock providing access to the systems electronics. Pod Cam Lock This cam lock provides access to the cabinet’s electronics during servicing and maintenance. 2 keys are supplied with your Traka system.

  • Page 16: Overview

    OVERVIEW The Traka Touch system uses touch screen technology for an easy, user friendly interface. The Traka Touch does not require the use of a stylus or any other navigation device, to use the system simply click on the desired buttons with your finger.

  • Page 17: Top Bar Icons

    7.2.3 TOP BAR ICONS Certain icons will be displayed in the top bar of the Touch system to indicate the current status of the system. Mains Power Connected – This icon will be present as long as the system is connected to mains power. USB Memory Stick Inserted –...

  • Page 18: System Setup

    SYSTEM SETUP ACCESSING THE SYSTEM The way in which you access the system depends upon the type of identification device fitted, e.g. biometrics reader, card reader or simply a Keypad ID. In addition to a user’s primary means of identification, a user may also be given a Secondary PIN providing extra security.

  • Page 19: Card Id Only Access

    8.1.3 CARD ID ONLY ACCESS Swipe or present your card/token to the reader. Verify your user name on the touch screen. 8.1.4 FINGERPRINT ACCESS For details on how to set up the Sagem Fingerprint reader, please review the ‘Sagem Morphosmart Fingerprint Reader’ section. Touch the screen to bring the system out of idle mode.

  • Page 20: Selecting An Option On Login

    SELECTING AN OPTION ON LOGIN Below are examples of what users with different access permissions will see when they log in. By default each system is set up to work in a specific way when releasing items, for the examples below, the Traka default is in effect. This is known as ‘I Know What I Want Mode’.
  • Page 21 Users with Admin & Items Permissions Users that have admin and item permissions will be given the choice of selecting the ‘I Know What I Want’ button, or accessing the admin menu. Users with Report & Items Permissions Users that have report and item permissions will be given the choice of selecting the ‘I Know What I Want’...

  • Page 22: Users

    USERS 8.3.1 CREATING THE FIRST ADMIN USER When using the Traka Touch for the first time, the initial step is to create a user. The first user to be created must be an admin user. NOTE: From here you can select the language you wish the Touch System to display by clicking the Globe above the keypad.
  • Page 23 Type your user details into the provided fields. To switch fields simply click on the desired field or click the (Enter) button to scroll through them. NOTE: From here you can select a default language for the user by using the dropdown menu to select the language.
  • Page 24 Click the Access button to take you to the next screen. From the Access screen select which items you wish to have access to and whether or not you wish to view and export key reports. Each of the access buttons on screen corresponds with an item in the system. E.g. The ‘1’ button will only grant or remove access to the item in position 1.
  • Page 25 Force User to Change PIN on Next Login Enabling this option will force the user to change their PIN when they next access the system, regardless of the PIN Expiry Date. Once they login and change their PIN, it wont ask again until the PIN Expiry Date unless this option is selected again.

  • Page 26: Adding More Users

    8.3.2 ADDING MORE USERS NOTE: This action can only be performed by an Admin user. Access the system Click Admin. From there click Users. The current user list will then be displayed. Click the Add button. Type your user details into the provided fields. To switch fields simply click on the desired field or click the (Enter) button to scroll through them.
  • Page 27 Click the Access button to take you to the next screen. From the Access screen select which items you wish to have access to and whether or not you wish to view and export key reports. Each of the access buttons on screen corresponds with an item in the cabinet. E.g. The ‘1’ button will only grant or remove access to the item in position 1.
  • Page 28 Options Clicking the Options button will allow you to define certain activation and expiry dates relating to the users and their secondary PIN also you can force the user to change their PIN when they next log into the system. User Active Date The user active date defines when a user becomes able to use the Traka Touch system.
  • Page 29 Force User to Change PIN on Next Login Enabling this option will force the user to change their PIN when they next access the system, regardless of the PIN Expiry Date. Once they login and change their PIN, it wont ask again until the PIN Expiry Date unless this option is selected again.

  • Page 30: Editing Users

    8.3.3 EDITING USERS NOTE: This action can only be performed by an Admin user. Access the system and click Admin. From here click Users. The current user list will then be displayed. Highlight the desired user and click the Edit button. Simply scroll through the user details and change the desired settings.

  • Page 31: Deleting Users

    8.3.4 DELETING USERS GDPR Statement: To retain the audit history, such as a sequence of activity that has affected a specific operation, procedure or event, it is recommended that the User details are maintained & not fully deleted from the database. With this in mind the preferred option to remove a User from a Traka system is as follows: ...
  • Page 32 NOTE: If you are deleting all of the users from the system, the last user to be deleted must be an admin user. You will then notice the user has been removed from the user list. Click Exit to be taken back to the administration menu, from there click Exit again to return to the login screen. V4.3 10/09/19 UD0090 Page 32 of 143...

  • Page 33: Supporting A Large Number Of Users

    8.3.5 SUPPORTING A LARGE NUMBER OF USER S In order to enhance system performance, a search bar is used within the User Administration screen on Traka Touch to handle a large number of users. Click on the search bar. Less than 500 users If there are 500 or less users within the system, the option to ‘show all’...

  • Page 34: User Enrolment Id

    8.3.6 USER ENROLMENT ID An Enrolment ID is a number assigned to a user to enable them to enrol directly at the Traka system without the need for an admin user to be present. This feature can be used only with Card or Biometric readers. To use the enrolment ID feature you must first specify whether the system is fitted with the integrated Sagem Biometrics Reader or a Card Reader in the Reader Admin options.
  • Page 35 The user can now select the Enrol button from the home screen. The user will be prompted to enter their Enrolment ID. Enter the ID and click (enter). If you are using a Sagem MorphoSmart Biometric reader you will be asked to present your finger to start the enrolment process.
  • Page 36 Swipe your card to complete the enrolment. V4.3 10/09/19 UD0090 Page 36 of 143 This Document is uncontrolled when printed unless over stamped “CONTROLLED DOCUMENT"...

  • Page 37: Door Administration

    DOOR ADMINISTRATION NOTE: This process can only be performed by an Admin User. The door administration process allows you to configure each compartment number. For example if you wanted the compartment numbers to run from left to right, or if you wanted them to run from top to bottom, any combination is possible.
  • Page 38 Using the directional arrow keys select the door number you wish to start with. Once you’ve selected the starting number, begin closing each compartment door in ascending numerical order. When you have finished closing all of the doors click the Complete button. If your hardware has the facility to connect more doors than your system has, the system will recognise this and present you with the message shown below.

  • Page 39: Item Administration

    ITEM ADMINISTRATION This section explains how to assign items to each locker compartment. NOTE: This section is only relevant if your Locker system is configured with the Traka RFID technology. 8.5.1 RFID LOCKERS Traka RFID lockers are used in situations where controlling who has access to the item is itself not enough. In such circumstances it is often necessary to know exactly when the item was taken, when it was returned, and to ensure that it was returned to the correct location.

  • Page 40: Configuring Items

    8.5.4 CONFIGURING ITEMS NOTE: This section is only applicable to RFID systems. Configuring items must be carried out by an admin user. Please refer to the ‘Users’ section for more details. Using the master override key, open each compartment and place the items in the correct locations and close the doors.
  • Page 41 NOTE: For further information on how to utilise the description feature see the ‘Searching for Items’ section. At this point you can also configure an item to require authorisation to be accessed, and also choose to assign a curfew to the item. To do so simply click the Options button. NOTE: For further information on using authorisation refer to the ‘Item Authorisation’...

  • Page 42: System Operation

    SYSTEM OPERATION REMOVING/RETURNING ITEMS 9.1.1 RETURNING AN ITEM You must return the item to the correct compartment. Access the system. Select the door number you wish to open. Return the item to the compartment and close the door. When you return the item the button will change to to show the item has been returned.

  • Page 43: Removing An Item

    9.1.2 REMOVING AN ITEM How you remove an item from the system will depend on how your system is currently configured i.e. which release method is selected. The latest Traka Touch application allows a locker compartment door to be opened in one of two methods, ‘I Need To Search’...

  • Page 44: Item In Wrong Position

    9.1.3 ITEM IN WRONG POSITION NOTE: This section is only applicable to RFID systems. When an item is returned to the incorrect compartment the system will prompt you to remove the item and return it to the correct compartment. The red symbol with a ‘cross’ shows the incorrect compartment, and the compartment it should be returned to is highlighted with a green symbol with a ‘tick’.

  • Page 45: Reports

    REPORTS Traka Touch systems allow you to run reports showing all activity and events that have occurred in a user definable period of time. NOTE: Reports can only be accessed by a user with ‘Reports’ permissions. Please refer to the ‘Users’ section for further details.
  • Page 46 The calendar allows you to select specific days of the year to filter your reports. button will provide all the events for today. iii. button will provide the events from the last seven days. button will provide all the events from the past 30 days. button will provide all events for the history of the system.

  • Page 47: Exporting Reports

    9.2.2 EXPORTING REPORTS It is possible to export Event Reports and Illegal Handover Reports to a USB Memory Stick. NOTE: For further information on USB memory stick specification, refer to section 3.3. NOTE: Depending on the configuration of your Traka Touch Lockers the USB port may be located inside a locker compartment.
  • Page 48 When the report has finished exporting, remove the memory stick and close the door (if applicable). You will be taken back to the event report screen. Click the button to be taken back to the login screen. V4.3 10/09/19 UD0090 Page 48 of 143 This Document is uncontrolled when printed unless over stamped “CONTROLLED DOCUMENT"...

  • Page 49: Advanced User Guide

    10. ADVANCED USER GUIDE 10.1 ITEM RELEASE SCREEN The latest Traka Touch application can display a selection screen that appears when a valid user logs into the system. This selection screen can have one or both of the following buttons depending on what is selected in the ‘General Options’.

  • Page 50: I Need To Search

    10.1.1 ‘I NEED TO SEARCH’ Selecting the ‘I Need To Search’ button will present you with the following screen... Enter a description into the provided field. Clicking ‘Search’ will quickly retrieve results that include the terms that were entered into the search field. If you leave the field blank and click the ‘Show All’ button it will list all of the items currently in the system.

  • Page 51: I Know What I Want

    Once you have selected all the items you wish to remove, click the Release button. The compartment door(s) will then open and you can remove the item(s). 10.1.2 ‘I KNOW WHAT I WANT ’ Selecting ‘I know What I Want’ from the Item Release Screen will take you to the Item Selection Screen where you can see a visual representation of every item in the system.

  • Page 52: New Pin

    10.2 NEW PIN It is possible to allocate a user with a secondary level of access i.e. a PIN (personal identification number). If a PIN is allocated, after the user has entered their Keypad ID, swiped their card or scanned their fingerprint, they will be asked to enter their PIN.

  • Page 53: Item Authorisation

    10.3 ITEM AUTHORISATION In addition to the standard release of items, authorisation can be configured to force either 1, 2 or 3 people to authorise the access of specific items. When using authorisation there are generally two types of user, Authorisers (for example security guards) and Standard Users (for example employees).

  • Page 54: User Process

    10.3.2 USER PROCESS A user without authorisation access logs into the system and attempts to remove an item that has 1 or more authorisers. The following window will pop up and inform the user that 1, 2 or 3 authorisers are now required to identify themselves to the system before the item can be removed.
  • Page 55 Once all authorisers have been verified the item will be released from the system. NOTE: If an Authoriser requests to take an item that has been configured with 1 or more authorisers, provided they have the appropriate permissions they can simply take the item without the need for authorisation.

  • Page 56: Exporting & Importing

    10.4 EXPORTING & IMPORTING It is possible to export and import information such as users, items and permissions from/to the system via a USB memory stick from the Traka Touch application. The import feature is useful if you wish to add large lists of users in one To use the import feature, you would first need to enter all of the required user details into the Traka Spreadsheet.
  • Page 57 Type a file name and press the (enter) button to start the export. The system will then begin exporting. V4.3 10/09/19 UD0090 Page 57 of 143 This Document is uncontrolled when printed unless over stamped “CONTROLLED DOCUMENT"...

  • Page 58: Importing Users

    Once the system has finished exporting, you will be prompted to remove the USB stick. The Traka Touch system exports an Excel Spreadsheet that will open on any PC with a valid Microsoft Office/Excel software licence. 10.4.2 IMPORTING USERS To use the import feature, you would first have to have edited a Spreadsheet of users. To obtain the Spreadsheet you need to export your current user list (even if the list is empty) from the Traka Touch system.
  • Page 59 Item Permissions To grant a user access to an item simply put a ‘Y’ in the corresponding column. You can also assign a description to an item by double clicking above the desired position and entering a description of your choice. When finished save the Spreadsheet onto a USB memory stick ready for importing to the Traka Touch system.
  • Page 60 10.4.2.3 IMPORTING THE INFORMATION INTO THE SYSTEM NOTE: This action can only be performed by an Admin user. Please refer to the ‘Users’ section for further details. Identify yourself to the system. Click Admin. Click Users. Select the Import Button A compartment door will open (if applicable) and prompt you to insert a USB memory stick into a vacant socket.
  • Page 61 Select the correct file from the USB memory stick. You will then be asked if you would like to import the user list. Click Yes. The system will then begin to load and import the list. V4.3 10/09/19 UD0090 Page 61 of 143 This Document is uncontrolled when printed unless over stamped “CONTROLLED DOCUMENT"...
  • Page 62 Once complete the table will show that the import was a success. You can now remove the USB memory stick. NOTE: Should an error occur during this process, please contact Traka Support using the technical support page at the back of this document. V4.3 10/09/19 UD0090 Page 62 of 143...

  • Page 63: General Options

    10.5 GENERAL OPTIONS Accessing the General Options must be carried out by an administrator. Please refer to the ‘Users’ section for further details. Access the system and click the Admin button. Click the General button. You will then be presented with the following screen. User Log Out Time Here you can define the amount of time it takes for the system to log a user out after no activity.
  • Page 64 If you wish all users to be allowed to move incorrectly located items from the wrong compartment to the right compartment, leave this option ticked. Otherwise un-tick this option to turn this feature off. NOTE: With this option ticked it is possible that a user could gain access to an item they do not have permission to, if it has been returned to the wrong compartment by a previous user.
  • Page 65 Suppress Curfew Acknowledgement Clicking on the icon next to ‘Suppress Curfew Acknowledgement’ will enable this option to be activated or deactivated. Selecting Next will take you back to the previous page. Selecting Defaults will set all of the General Options back to the Traka default settings.

  • Page 66: Network Administration

    10.6 NETWORK ADMINISTRATION This section is only applicable if you wish to connect your Traka Touch Locker system to Traka Web. Please ensure Traka Web has been installed and configured before continuing. Please read the latest revision of TD0013 – Traka Web Installation Guide for more information. NOTE: This action can only be performed by an Admin user.

  • Page 67: Enforce Tls 1.2

    10.6.1 ENFORCE TLS 1.2 Within Traka Touch Network Administration, there is an Administration Option called Enforce TLS 1.2 This option is turned off by default. In this state, Traka Touch will communicate with the Comms Engine using TLS 1.0. With the option enabled, Traka Touch will ONLY communicate with the Comms Engine using TLS 1.2 IMPORTANT: A diagnostics option is available within Network Administration.
  • Page 68 When you have selected the appropriate settings you can click Save to apply any changes made and be taken back to the Administration menu or click Stats to view more detailed information on the connection to Traka Web. The Stats screen displays various pieces of information regarding the connection health between Traka Touch and Traka Web.
  • Page 69 Each block represents a different stage of communication with Traka Web. See below for a description of each stage. Block Description Awaiting contact from Traka Web Synchronising System details to Traka Web Synchronising System details from Traka Web Synchronising Users from Traka Web Synchronising Users to Traka Web Synchronising Reasons, Item Types and Item Bookings from Traka Web Synchronising Items to Traka Web...

  • Page 70: Reader Administration

    10.7 READER ADMINISTRATIO N The Reader Administration Section allows you to define the system default settings for every user’s PIN. NOTE: Accessing the Reader Administration page must be carried out by an administrator. Please refer to ‘Accessing the System’ for further details. Access the system and click the Admin button.

  • Page 71: Search Facility

    10.8 SEARCH FACILITY The search facility displays detailed information regarding the Item and User. This information includes.. The last user of an item  The current user of an item  Status of the item  Position of the item ...
  • Page 72 Show All Selecting the Show All button will list every item in the system, the position it came from, its description, the current user and the last user. To conduct another search, simply click Again. Click Exit to be taken back to the login screen. V4.3 10/09/19 UD0090 Page 72 of 143...

  • Page 73: Languages

    10.9 LANGUAGES The Traka Touch system can support multiple languages on a per user basis. You can also change the language for a single login only as well as change the default language for the entire system. 10.9.1 CHANGING THE LANGUAG E FOR A SINGLE LOGIN From the main screen before you login, there are several language options to choose from.

  • Page 74: Changing Languages For A User

    10.9.2 CHANGING LANGUAGE S FOR A USER NOTE: This action can only be performed by an Admin user. Please refer to ‘Accessing the System’ for further details. Access the system and click the Admin button. Click the Users button. Highlight the required user and click Edit. From here you can select the language you wish this user to view whenever they access the system.

  • Page 75: Changing The Default Language Of The System

    10.9.3 CHANGING THE DEFAULT LANGUAGE OF THE SYSTEM NOTE: This action can only be performed by an Admin user. Please refer to ‘Accessing the System’ for further details. Access the system and click the Admin button. Click the General button. From here you can select the default language for the system.

  • Page 76: Alarms

    10.10 ALARMS There are three Alarm Relays fitted to the Traka Touch PCB which can be configured to activate and deactivate under certain conditions. To set alarms, an admin user will need to log into the system. For further details on how to access the system please refer to the ‘Accessing the System’...

  • Page 77: Curfews

    Click Exit and you will be taken back to the Admin screen. From there click Exit again to return to the login screen. 10.11 CURFEWS Curfews are used to restrict the amount of time an item is out of the system, or how long a user can have an item in their possession.

  • Page 78: Items With A 'Number Of Hours And Minutes' Curfew

    10.11.1.2 THE USER PROCESS A user will access the system. The user will then attempt to remove the item with a curfew. A message will appear stating that the item is under curfew and is due back by the defined time, e.g. 17:00. If the item is removed after 17:00 the item will be due back by 17:00 the following day and a date will also be shown above the time.
  • Page 79 From here select the Number of Hours and Minutes curfew from the drop down box, and set the hours and minutes using the directional arrow keys. Once you have set the curfew click the save button to be taken back to the user list. From there click Exit to go back to the admin menu, and click Exit again to go back to the login screen.
  • Page 80 10.11.2.2 USER PROCESS A user will access the system. The user will then attempt to remove the item with the curfew. A message will appear stating that the item is under curfew and is due back by a specific time. This time is calculated based on the number of hours and minutes specified when setting up the item curfew.

  • Page 81: Users With A 'Specific Time Of The Day' Curfew

    10.11.3 USERS WITH A ‘SPECIFIC TIME OF TH E DAY’ CURFEW This curfew will prompt the user when they remove an item that it is due back in the system by a specific time. You will be able to define exactly what time of day the user must return their item(s) to the system. NOTE: When activated this curfew applies to all items the user has access to, as it is enabled in the user’s profile.
  • Page 82 10.11.3.2 THE USER PROCESS The user will access the system. The user will then attempt to remove an item. A message will appear stating that the item is now under curfew and is due back by a set time that has been defined in the users’ details, e.g. 17:00. To remove the item the user must click the ‘Yes’...

  • Page 83: Users With A 'Number Of Hours And Minutes' Curfew

    10.11.4 USERS WITH A ‘NUMBER OF HOURS AN D MINUTES’ CURFEW This curfew will prompt the user when they remove an item that it is due back in the system by a specific time. You will be able to define exactly how many hours and minutes the item is allowed to be out of the system. NOTE: When activated this curfew applies to all items the user has access to, as it is enabled in the user’s profile.

  • Page 84: All Curfews

    10.11.4.2 THE USER PROCESS The user will access the system. The user will then attempt to remove an item. A message will appear stating that the item will now be under curfew and is due back at a specific time. This time is calculated based on the number of hours and minutes specified when setting up the user curfew.

  • Page 85: Supress Curfew Acknowledgement

    10.11.6 SUPRESS CURFEW ACKNO WLEDGEMENT Activating the Supress Curfew Acknowledgement prevents notifications for curfews being displayed. It does not affect curfew functionality. After logging on to the Traka Touch system with your ID PIN, swipe card or finger print, click on ‘Admin’. Next, click on ‘General’.
  • Page 86 At the general options screen, click on next to proceed. At the next ‘General Options’ screen, a user can enable or disable the ‘Suppress Curfew Acknowledgement’ option. Click on the icon to enable the option. Click on the icon to disable the option. Once the selection has been made, click ‘Save’...

  • Page 87: Fifo & Advanced Fifo

    10.12 FIFO & ADVANCED FIFO 10.12.1 INTRODUCTION The First In/First Out (FIFO) features were created to further assist organisations in managing their assets more effectively. FIFO was designed to even out asset usage, allowing devices with charging the maximum opportunity to recharge.

  • Page 88: Data Settings

    10.13 DATA SETTINGS The Data Administration section allows you to define the SQL CE Database options and tools. To edit these options, an admin user will need to log into the system. For further details on how to access the system please refer to the ‘Accessing the System’...
  • Page 89 Tools Page Clicking the Tools button will take you to the SQL CE Database Tools page. From here you can do the following...  Backup Database to SD Card  Backup Database to USB  Shrink Database  Compact Database Once you have selected one of these options, simply follow the on-screen instructions to complete the action.

  • Page 90: Power Settings

    10.14 POWER SETTINGS The Power Administration section allows you to change the touch screen brightness under certain conditions, such as when the Battery is Low or Critical, or when the system is running on Mains etc. To edit these options, an admin user will need to log into the system. For further details on how to access the system please refer to the ‘Accessing the System’...
  • Page 91 The Info button displays all the power supply information, such as the battery backup capacity and Voltage, the mains power level etc. Click the Options button to return to the power options. When you have completed your changes click Exit and you will be taken back to the admin menu. From there click Exit to be taken back to the login screen.

  • Page 92: Configuration

    10.15 CONFIGURATION The Config administration section allows you load a new configuration file into the system. This is required if a customer has requested additional software options or has had a change of reader for example. Traka will then compile a new configuration file and send it to you to import via a USB memory stick.
  • Page 93 A compartment door will open (if applicable) and prompt you to insert a USB memory stick into the vacant socket. NOTE: For further information on USB memory stick specification, refer to section 3.3. NOTE: Depending on the configuration of your Traka Touch Lockers the USB port may be located inside a locker compartment.
  • Page 94 The import process will then begin. A message will appear stating the import was successful and an immediate restart is required. Click OK to begin the system restart. The system will then restart; this may take a few minutes. Once the system is rebooted you can use it as normal, with all the new features that came with the configuration.

  • Page 95: Help

    10.16 HELP 10.16.1 VIEWING THE HELP SECTION The Help section holds all of the information for your point of contact in case of assistance. The Help icon is on the main Traka Touch screen and does not require a user to access the system to view it. Click the Help button.

  • Page 96: Changing The Help Section

    10.16.2 CHANGING THE HELP SECTION To edit the information in the Help section, an admin user will need to log into the system. For further details on how to access the system please refer to the ‘Accessing the System’ section. Click the Admin button.

  • Page 97: Backing Up The Traka Touch Database

    10.17 BACKING UP THE TRAKA TOUCH DATABASE The database holds all the information Traka needs to operate including the users, items, and event history. Traka Touch is supplied with an SD card to store database backups. The live database is stored on the flash disk. If the database is not backed up regularly and the machine fails for any reason you will have to start over again.
  • Page 98 Backup Database to SD Card This option will fully backup your database to the SD Card (if inserted) Click 'Backup Database to SD Card' button The system will then ask if you wish to back up the database. Click the Yes button. When the backup has successfully completed, click the OK button.
  • Page 99 You can rename the database file if you wish by using the provided keyboard. When finished click the (enter) button. The system will now export the database to the USB device. Once the export is complete you can remove the USB device. You will be taken back to the Data Admin menu.

  • Page 100: Sagem Morphosmart Reader

    11. SAGEM MORPHOSMART READER 11.1 INTRODUCTION This section has been produced to outline some essential information regarding the Sagem MorphoSmart Fingerprint Reader. Prior knowledge of the Traka Touch System is assumed. 11.2 SYSTEM REQUIREMENTS Below is a list of minimum hardware and software requirements required for the Sagem MorphoSmart Fingerprint Reader to operate correctly on Traka Touch.

  • Page 101: Traka Touch Application

    11.2.3 TRAKA TOUCH APPLICAT ION For the Sagem MorphoSmart Fingerprint Reader to work with Traka Touch, the Traka Touch system must have Traka Touch Application version 01.02.4256.41 (07-Sep-12) or later installed. 11.3 ACCESS METHODS With the correct operating system version and application version installed, to activate the Sagem MorphoSmart Fingerprint Reader you simply need to plug the reader in.

  • Page 102: Manual Enrolment By Admin

    11.5.1 MANUAL ENROLMENT BY ADMIN This method requires both an Admin user and the user to be enrolled to be present at the Traka Touch System. The Admin user must access the system and navigate to the User List, and then edit/add the required user. On the User Details screen, click Access->Options->Next->Enrol and you will be presented with the enrol screen.
  • Page 103 To clear enrolled templates for a user, click the Clear button. To enrol 1 or 2 fingers, use the up/down buttons to select the required number of fingers to enrol and press the Enrol button. Simply follow the on screen instructions. The system will prompt the user to place each finder to be enrolled on the reader 3 times.

  • Page 104: Enrolment Id

    11.5.2 ENROLMENT ID An Enrolment ID is a number assigned to each user to enable them to enrol their fingerprints the first/next time they access the system. This allows the User to enrol without the need to have an Admin User present. The Enrolment ID has to be entered into the correct field in the User Import Spreadsheet.
  • Page 105 If the fingerprint captures are successful you will be presented with the following screen. The User can now access the system by the method explained in the next section. V4.3 10/09/19 UD0090 Page 105 of 143 This Document is uncontrolled when printed unless over stamped “CONTROLLED DOCUMENT"...

  • Page 106: How To Access The System

    11.6 HOW TO ACCESS THE SYSTEM When the login screen is displayed, simply place your enrolled finger on the reader. If recognised, the system will log you in. NOTE: When the main login screen is shown, the red light on the reader will NOT illuminate if no users have been enrolled in the database.

  • Page 107: Tips On Enrolling

    11.7 TIPS ON ENROLLING To get the best quality image, one needs to:  Maximise the finger/sensor contact  Position the centre of the fingertip in the centre of the sensor  Ensure a good quality contact Leave your finger on the sensor at least 2 seconds or wait until the sensor light goes out Do not press too hard Do not move during image acquisition Do not slide nor roll your finger across the sensor...

  • Page 108: Remote System Lockdown

    12. REMOTE SYSTEM LOCKDO WN Remote System Lockdown is an optional feature that restricts the user from interacting with the system when an external alarm is triggered. A third party alarm is wired into the Traka Touch and when triggered, will put the system into ‘lockdown’.

  • Page 109: Events

    A message will be present at the top of the screen inside the banner whilst the system is in the state. The message reads ‘System Blocked’. This will also be onscreen as long as the system is in lockdown. Users already logged in during an alarm condition will still be able to navigate to the admin menu if they have the correct permissions, however when the system lockdown begins item access is instantly removed, therefore if a user is currently at the item selection screen they will immediately be prevented from removing items, even if they have access to them.

  • Page 110: Tamper Switch

    TAMPER SWITCH A tamper switch is fitted to a Traka Touch Locker System that when activated will display a message on the touch screen and log an event. The message will be displayed in the orange bar at the top of the screen. The system will also sound an alarm whilst the switch is activated.

  • Page 111: Feature Options

    14. FEATURE OPTIONS 14.1 FEATURE OPTIONS OVER VIEW Features are a powerful set of configuration options that can be tailored to suit your needs. They can be enabled or disabled through Traka Web Admin and can perform a highly configurable set of functions, depending on your requirements.

  • Page 112: Fault Logging

    14.2 FAULT LOGGING Fault Logging is a cost option feature available for both Key Cabinets and RFID Locker Systems. It allows a user to record faults against items, such as vehicles or laptops. Subsequently, depending on the criticality of the fault, access can be restricted to those items to prevent further damage, wasted time or injury, for example a flat tyre on a vehicle.

  • Page 113: Item Booking

    14.7 ITEM BOOKING Item Booking is a cost option feature that is created and used within Traka Web. Its functionality is derived from the Traka Web front end software. The purpose of Item Booking is to allow items to be reserved for defined periods of time to specific individuals. Typical examples of its functionality could include reserving a meeting room, a company pool vehicle, or access to restricted areas and items.

  • Page 114: Traka Web System Viewer Grid

    14.11 TRAKA WEB SYSTEM VIEWER GRID Due to the many permutations of physical locker designs, it is not always possible to display the interactive image of the locker within the Traka Web system viewer. Currently, there are only a subset of locker images available to use and so to resolve the issue, a System Viewer Grid is used.
  • Page 115 The screen will change to display the default locker image. Click on the ‘System Design’ tab to edit the selected system type. Within the System Design tab, click on the ‘Use System Viewer Grid display’ tick box. V4.3 10/09/19 UD0090 Page 115 of 143 This Document is uncontrolled when printed unless over stamped “CONTROLLED DOCUMENT"...
  • Page 116 If the system to be configured is a locker, the ‘Custom’ option will be made available from the Product Type drop down menu. The custom product type is a product type that should be used when there is no system image available for the locker.
  • Page 117 Traka Web System Viewer When Traka Web is launched, the System Viewer page will check to see if the current system should be displayed by an image or a System Viewer Grid as it loads. If the System Viewer Grid display is to be used then the status information will relocate from the bottom left of the page to the top right of the page above the activity grids location.
  • Page 118 Random Return to Single System For a Random Return to Single System, each physical position in the system will be represented by a row in the System Viewer Grid. A row will also be displayed for each iFob that is not in the system. When an iFob is removed from the system, its position will remain but its icon will turn grey to show that the iFob is not in the system.

  • Page 119: Ribbon Toolbar Buttons

    14.11.1 RIBBON TOOLBAR BUTTONS 14.11.1.1 REMOTE RELEASE This option allows you to remotely release an iFob/Item or open a locker compartment door from the system for a user. Clicking the Remote Release button will open a small window which will prompt you to select a user to release an item to.

  • Page 120: Emergency Open

    15. EMERGENCY OPEN The Emergency Open option will be a standard feature on all Traka Touch Locker systems using Traka Touch v2.3 and above with Traka Web v3.3 and above. It will allow a user with the option enabled on their profile to open all the doors on a Locker system.
  • Page 121 You will now be taken to the ‘I Know What I Want’ screen. Here you will be shown all the items currently in the system and their status. The item icons will change as the items are removed from the system. NOTE: Closing all the doors at this stage will automatically log you out and return to the main login screen.

  • Page 122: Emergency Open With Fault Logging

    Close any open doors as required. You will then be taken back to the main login screen and the Emergency Open will be deactivated. 15.2 EMERGENCY OPEN WITH FAULT LOGG ING The Emergency Open option with Fault Logging enabled will operate with much the same functionality as with a standard setup Locker system.
  • Page 123 Click on OK to continue. A user with the Fault Logging Admin role will be able to select the item from the touch screen. Select the item with the critical fault. At the next screen, you will be required to acknowledge that the item has a critical fault. Select the Continue button to accept the critical fault.

  • Page 124: General Maintenance

    16. GENERAL MAINTENANCE 16.1 POWERING ON/OFF THE SYSTEM Disconnecting the system directly from the mains could result in data loss and should only be done in an emergency. Therefore, to safely switch off the system and prevent any data loss follow the steps below: To power on/off the system you will need to gain access to the Traka Touch PCB located on the back of the Control Panel.

  • Page 125: Manually Opening Doors

    16.2 MANUALLY OPENING DOORS In the case of a total power failure including the backup battery, you may need to manually open the locker compartment doors to access the items. Each Traka Touch Locker System is supplied with a manual override key to enable you to open each locker compartment.
  • Page 126 Insert the new item into the compartment. The system will start to alarm warning you that the item is not recognised, ignore this message and close the door. NOTE: If you have multiple items that need to be replaced then repeat steps 1 to 4 for each of them before moving on to step 5.
  • Page 127 A message will appear asking you whether you wish to replace the item(s) you removed with the new item(s), click the Yes button. 10. The item list will now begin to re-populate adding the new item(s). This progress is displayed via the small blue progress bar in the top right corner of the window.

  • Page 128: Opening The Control Panel

    16.4 OPENING THE CONTROL PANEL Traka Lockers can be designed in various ways to suit the customers’ requirements. As a result, the process for opening the control panel may differ slightly between systems. However, the Control Electronics will always be locked behind the panel containing the touch screen.

  • Page 129: Serial Number/Rating Plate Location

    Carefully tilt the Control Panel forward and it will rest on the restraining cable. Opening the Control Panel gains access to the Control Electronics for the system. This may be required for various reasons including accessing the USB ports, and locating the Serial Number/Rating Plate. To locate the position of the USB ports and other features on the PCB see the ‘Traka Touch PCB’...

  • Page 130: Traka Touch Imx28 Pcb

    16.6 TRAKA TOUCH IMX28 PCB V4.3 10/09/19 UD0090 Page 130 of 143 This Document is uncontrolled when printed unless over stamped “CONTROLLED DOCUMENT"...
  • Page 131 Version 3.1 of the iMX28 Control Board incorporates 2 LCD Data Cable connections. Along with the standard 7” connector used on the previous Control Board, there is now a 5” connector for use with a 5” LCD display. This Control Board is required when upgrading a 16bit System to Traka Touch.
  • Page 132 Additional Information LED’s - There are two LEDs used to show status signals from the iMX28. Currently LED 2 is assigned to flash when the internal memory is being accessed. LED 1 is not currently used but available for future debug use. Relays Contact Specification - 2A 24V DC MAX (Resistive Load) Relay &...

  • Page 133: Replacing The Backup Battery

    16.7 REPLACING THE BACKUP BATTERY Traka provide a backup battery already connected with every Touch System supplied in the UK. The backup battery is kept charged by the system when running from the mains so that it is ready to be used should the power fail. The service life of the battery is typically 5 years.

  • Page 134: Battery Connection Details

    16.7.3 BATTERY CONNECTION DETAILS The following diagram shows the connection details for the Traka Touch Backup Battery. For details on where to connect the battery to the Traka Touch PCB refer to the ‘Traka Touch PCB’ section. For Battery disconnection, carefully disconnect the spade connectors from the battery. WARNING: Never disconnect the wires from the green connector whilst the cable is still connected to the battery terminals.
  • Page 135 You can rename the database file if you wish by using the provided keyboard. Once finished, click the button. V4.3 10/09/19 UD0090 Page 135 of 143 This Document is uncontrolled when printed unless over stamped “CONTROLLED DOCUMENT"...

  • Page 136: Product Disconnection

    17. PRODUCT DISCONNECTIO N 17.1 MAINS DISCONNECTION To completely disconnect the system from the mains follow the steps below:  If the Traka Power Supply is connected to a non-switched fused spur, remove the fuse from the spur.  If the Traka Power Supply is wired to a plug and connected to a power outlet outside of the system, disconnect the plug from the power outlet.

  • Page 137: Technical Support

    18. TECHNICAL SUPPORT If you need to contact Traka/distributor for technical support, navigate to the Help section at the main screen and provide the following details:-  Support Code  Cabinet Serial Number  App Version  SQL CE DB Version ...

  • Page 138: End User Licence Agreement - Embedded Software

    Customer or dealing with the subject matter of this EULA, including under which payment is made for the Hardware by the Customer. "Company" means ASSA ABLOY Ltd trading as Traka and shall include the Company's successors and assigns. "Customer" means the person, firm or company with whom this EULA is made.
  • Page 139 Patents, Designs and Copyright The Embedded Software is licensed, not sold, to the Customer by the Company for use only under the terms of this EULA. The Company and its licensors retain all proprietary interests and rights in and over the Embedded Software and reserve all rights not expressly granted to the Customer under this EULA including all Intellectual Property Rights which shall remain the exclusive property of the Company or its licensors.
  • Page 140 The repair or replacement of the Embedded Software under Clause 5.5 will not be available to the Customer if: 5.6.1 the defect in the Embedded Software is attributable to failure or breakdown or interference of any third party, or software or hardware not supplied subject to this EULA; 5.6.2 the Customer is in breach of this EULA;...
  • Page 141 12.1 All communications or notices that the Customer is required to provide to the Company under this EULA shall be sent to the following address: Traka – ASSA ABLOY 30 Stilebrook Road, Olney, Milton Keynes, MK46 5EA, United Kingdom or such other address of which the Company makes the Customer aware from time to time.
  • Page 142 17.5 The Customer shall: 17.5.1 comply with the Data Protection Laws; 17.5.2 ensure that only the Personal Data that the Company requires in order to perform its obligations under this EULA will be disclosed to, shared with and/or accessible by the Company; and 17.5.3 obtain all necessary consents and/or provide all fair processing notices required under the Data Protection Laws to enable the Company to lawfully receive, store, disclose and/or use all Agreement...

  • Page 143: V4.3 10/09/19 Ud0090

    Clauses. Copyright © 1997 - 2019 ASSA ABLOY Ltd trading as Traka. All rights reserved. All brand or product names are trademarks of their respective holders.

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