Avaya S8500 Series Job Aids For Field Replacements
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Avaya S8500 Series Job Aids For Field Replacements

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Job Aids for Field Replacements (FRUs)
for the Avaya S8500 Server
03-300529
Issue 4
January 2008

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  • Page 1 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server 03-300529 Issue 4 January 2008...
  • Page 2 Customer or End User. Link disclaimer Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them.

  • Page 3: Table Of Contents

    Contents Job Aid: Replacing the Avaya S8500/B/C server ... . . Required Equipment........
  • Page 4 Job Aid: Replacing the Hard Drive on the Avaya S8500 server ......
  • Page 5 S8500C services access and logins ..... . . Replacing the SAMP on the Avaya S8500B server ....
  • Page 6 Replacing the ribbon cable ......Removing the adapter support bracket and riser connector ..6 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 7: Issue 4 January 2008

    Contents Installing the new RSA card......Replacing the cover of the server ......Connecting the cables to the RSA .
  • Page 8 Contents 8 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 9: Job Aid: Replacing The Avaya S8500/B/C Server

    Product Support Notices (All Avaya products) in the MOST POPULAR PRODUCTS IN SUPPORT section. This job aid describes the steps required to replace an Avaya S8500, an S8500B, or an S8500C servers running Avaya Communication Manager software. The hard drive in the replacement server comes blank, and you have these choices: If you are using this blank hard drive, you must install the software from the CD-ROM that the customer received from an earlier installation of Communication Manager software.

  • Page 10: Pre-Site Tasks

    Downloads then choose S8500 server. Get SAMP software update Avaya Support Web site (http://support.avaya.com/) Get all configuration Examples include IP addresses, server name, DNS information for the server information, and so forth. 10 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 11: Initial On-Site Tasks

    If not, the server needs to be reconfigured and translations input as if it were a new installation. See Installing and Configuring the Avaya S8500 server (03-300143) for detailed procedures. Additionally, some illustrations of software installation and configuration information appear later in this document.
  • Page 12 RSA or from the USB port on the SAMP. Disconnect the LAN Disconnect and label the LAN connection (if used) connection from the RSA/ from the Ethernet port on the RSA/SAMP SAMP 2 of 3 12 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 13: Replacing The S8500/B/C Server

    Replacing the S8500/B/C server Initial tasks for replacing an S8500/B/C server reusing the original hard drive (continued) Task Description Disconnect the cable from Disconnect and label the cable from the Ethernet port the dual NIC (if used) on the dual NIC (if used). Disconnect the crossover Disconnect the crossover cable from the services port cable...
  • Page 14 S8500B: see Replacing the cover on the replacement S8500B server on page 51. S8500C: Replacing the cover on the replacement S8500C server on page 67. 2 of 3 14 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...
  • Page 15 Replacing the S8500/B/C server Tasks for replacing an S8500/B/C server (continued) Task Description Install the replacement S8500: see Installing the replacement S8500 server into the rack server in the rack on page 32. S8500B: see Installing the replacement S8500B server in the rack on page 51.

  • Page 16: Hard Drive

    Hard drive If you cannot reuse the original hard drive, you must install the Linux operating system and Avaya Communication Manager on the new, blank hard drive, then restore the backed up system files. Follow the procedure in Using the blank hard drive on page 16.
  • Page 17 Maintenance Web page Communication Manager release. Copy files to the server Copy the license and Avaya authentication files and the software service pack file, if any, to the server. Under Miscellaneous, click Download Files. Browse to select the file for downloading and click Download.
  • Page 18 See Installing and Configuring the Avaya S8500 server, 03-300143, for more information. Verify date and time Under Server, click Server Date/Time. Make changes as necessary. 3 of 6 18 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...
  • Page 19 Get the configuration data from the customer. Install the license and Under Security, click Authentication File and select Avaya authentication files “Install the Authentication file I previously downloaded” and click Install. Log in from the SAT Log in as craft.
  • Page 20 Connect to the Ethernet port (to the right of the serial to the RSA card connector) on the back of the RSA card using a crossover cable. 5 of 6 20 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 21: Re-Using The Original Hard Drive

    Hard drive Final tasks for replacing an S8500/B/C server using the blank hard drive (continued) Task Description RSA only: Log into the RSA Open a browser on your laptop. Type 192.11.13.6 and card press Enter to log into the RSA. Note: Use the initial installation craft login and the initial RSA password.

  • Page 22: Replacing The S8500 Server

    Reusing the S8500 server’s hard drive on page 24 Reusing the Remote Supervisor Adapter on page 27 Reusing the optional network interface card (S8500) on page 30 22 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 23: Powering Down And Disconnecting The S8500 Server

    Replacing the S8500 server Powering down and disconnecting the S8500 server To power down the S8500 server: CAUTION: Do not unplug a functioning server without stopping all processes first. Failure to CAUTION: do this will corrupt the hard drive. 1. If the server is functional, type stop -h -f on the command line or use the Web page to shut down the server.

  • Page 24: Reusing The S8500 Server's Hard Drive

    25 Removing the hard drive from the replacement S8500 server on page 26 Installing the original hard drive in the replacement S8500 server on page 27 24 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...
  • Page 25 Wear an anti-static wrist ground strap whenever handling components such as CAUTION: the hard drive of an Avaya S8500 server. Connect the strap to an approved ground, such as an unpainted metal surface. Also, place the hard drive on an anti-static mat that is similarly grounded.
  • Page 26 Removing the cover of the S8500 server on page 23. 2. Remove the hard drive from the replacement server. See Removing the hard drive from the failed S8500 server on page 25. 26 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 27: Reusing The Remote Supervisor Adapter

    Wear an anti-static wrist ground strap whenever handling components such as CAUTION: the RSA board of an Avaya S8500 server. Connect the strap to an approved ground, such as an unpainted metal surface. Also, place the RSA board on an anti-static mat that is similarly grounded.
  • Page 28 2. Adapter support bracket 5. Captive screw 3. Riser card connector 5. Remove the RSA card from PCI-X slot 1 by pulling the card gently out of the riser card connector. 28 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...
  • Page 29 Replacing the S8500 server Removing the RSA from the replacement S8500 server To remove the RSA from the replacement S8500 server. 1. Remove the cover of the server. See Removing the cover of the S8500 server on page 23. 2. Remove the RSA from the replacement server. See Removing the RSA from the failed S8500 server on page 27.

  • Page 30: Reusing The Optional Network Interface Card (S8500)

    Wear an anti-static wrist ground strap whenever handling components such as CAUTION: the hard drive of an Avaya S8500 server. Connect the strap to an approved ground, such as an unpainted metal surface. Also, place the hard drive on an anti-static mat that is similarly grounded.
  • Page 31 Replacing the S8500 server Figure 4: Removing and replacing the NIC (S8500 only) , 0 A , 5 A 0 / 6 0 / 6 / 6 4 B it z / 6 h3msrnic LAO 080103 Figure notes: 1. Mounting screws 4.

  • Page 32: Replacing The Cover On The Replacement S8500 Server

    7. Connect the power cord to the back of the server. 8. Push back into place. See Quick Start for Hardware Installation: Avaya S8500 server for more information on installing the S8500 server in the rack and reconnecting all the cables.

  • Page 33: Confirming The Original Ethernet Configuration (S8500)

    2. Confirm that the server’s Ethernet configuration settings are the same as before. Preparing the failed server for shipment The following steps prepare the server for return shipment to Avaya: 1. Insert the new hard drive from the replacement server into the drive cage so that the...

  • Page 34: Expanded Procedures

    6. Ethernet RJ45 connector 2. Open a web browser to the RSA card and in the Address field, type 192.11.13.6 and press Enter. The system displays the Enter Network Password window. 34 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...
  • Page 35 Replacing the S8500 server 3. In the Enter Network Password window, in the User Name field, type craft and in the Password field, type the password (same as the server password) and press Enter. The system displays the Welcome window. 4.
  • Page 36 To navigate on these screens, use the arrow keys to move to an option, then Note: press the space bar to select the option. Press Enter to submit the screen. 36 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...
  • Page 37 The following screen is optional; it only shows if there is something on the hard drive. 4. Select <Yes> and press Enter. The Select Release Version screen displays asking if you want to build Avaya Communication Manager. 5. Select <OK> and press Enter to partition the hard drive and reformat the partitions.
  • Page 38 3. At the command line type ramdisk -v -s and press Enter. Confirm that the output is ramdisk: DisklessOperation entry in ecs.conf contains the value disabled and the actual state of the server is enabled." 4. Reboot the server. 38 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...
  • Page 39 Replacing the S8500 server Restoring the S8500 system files The following steps restore the system files. 1. Under Data Backup/Restore, click View/Restore Data. 2. Select FTP and fill in the User Name, Password, Host Name (must use the host IP address), and Directory fields where the files were backed up.
  • Page 40 4. Select the correct file (the most recent is at the top) and click Restore. 5. Click Status to view the Restore status. When the restoration is complete, the message Restore completed successfully displays. 40 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 41: Enable Ram Disk

    Replacing the S8500 server Enable RAM disk You must enable RAM disk and reboot the server: 1. Access the server’s command line interface using an SSH client, like PuTTY, and the 192.11.13.6 IP address. 2. At the command line type sudo ramdisk -v -f enabled and press Enter. The system does not display any information to the screen if there are no errors.
  • Page 42 7. If this server is a LSP or an ESS, issue these commands from the server command line: a. stop -af or stop -caf to stop the LSP/ESS b. start -a or start -ca to start the LSP/ESS 42 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 43: Replacing The S8500B Server

    Replacing the S8500B server Replacing the S8500B server When replacing a failed S8500B server, several components can be reused. These include the hard drive, Server Availability Management Processor (SAMP), and network interface card (NIC), if being used. If these components are serviceable, we recommend that you remove them from the failed server and install them in the replacement server.

  • Page 44: Removing The S8500B Server From The Rack

    4. Lift the cover straight up and remove it from the server. Figure 7: Removing and replacing the cover on the S8500B server h3dscapb KLC 093004 Figure notes: 1. Captive screw on the S8500B server 44 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 45: Reusing The Hard Drive (S8500B)

    Wear an anti-static wrist ground strap whenever handling components such as CAUTION: the hard drive of an Avaya S8500B server. Connect the strap to an approved ground, such as an unpainted metal surface. Also, place the hard drive on an anti-static mat that is similarly grounded.
  • Page 46 44. 2. Remove the hard drive from the replacement server. See Removing the hard drive from the failed S8500B server on page 46 for a similar procedure. 46 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 47: Reusing The Samp (S8500B)

    Replacing the S8500B server Installing the original hard drive in the replacement S8500B server To install the new hard drive in the replacement S8500B server: 1. Position the hard drive on the drive tray and secure with the four screws. 2.
  • Page 48 Figure 9: Removing/replacing the S8500B SAMP card indssamp KLC 101504 Figure notes: 1. Loosen captive screw on SAMP 3. Remove cable assembly from SAMP 2. Remove riser-card assembly 48 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 49: Reusing The Optional Network Interface Card (S8500B)

    (Figure 9: Removing/replacing the S8500B SAMP card on page 48, note 1). 9. If necessary, upgrade the SAMP firmware (see Using the Avaya Server Availability Management Processor (SAMP), 03-300322). 10. If you are re-using the dual network interface go to...
  • Page 50 1. Align the dual NIC card with the PCI-2 expansion slot on the motherboard. Note: The SAMP board is connected on the other side of the PCI-2 expansion slot Note: connector. 2. Press the NIC firmly into the expansion slot. 50 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 51: Replacing The Cover On The Replacement S8500B Server

    6. Connect the power cord to the back of the server. 7. Push back into place. See Quick Start for Hardware Installation: Avaya S8500 server for more information on installing the S8500/B server in the rack and reconnecting all the cables.

  • Page 52: Powering Up The S8500B Server

    4. Optional dual network interface card console redirection to perform BIOS (NIC) upgrades 5. Connection to services laptop for 13. Keyboard connector (not used) Server Availability Management Processor (SAMP) 52 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 53: Preparing The Failed Server For Shipment

    S8500B server in the failed server before returning the failed S8500B server to Avaya. The following steps prepare the failed S8500B server for return shipment to Avaya: 1. Position the hard drive on the drive tray and secure with the four screws.
  • Page 54 The following screen is optional; it only shows if there is something on the hard drive. 4. Select <Yes> and press Enter. The Select Release Version screen displays asking if you want to build Avaya Communication Manager. 5. Select <OK> and press Enter to partition the hard drive and reformat the partitions.

  • Page 55: Installing Service Pack Files On The S8500B Server

    Use the browser to load the necessary service packs. 1. Open a browser on your laptop. 2. In the Address field, type http://support.avaya.com and press Enter. 3. Select Downloads then choose S8500server. 4. Click on the software release loaded on the server.

  • Page 56: Restoring The System Files (S8500B)

    1. At the Maintenance Web Interface, under Data Backup/Restore, click View/Restore Data. 2. Select FTP and fill in the User Name, Password, Host Name (must use the host IP address), and Directory fields where the files were backed up. 56 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...
  • Page 57 Replacing the S8500B server 3. Click View. 4. Select the correct file (the most recent is at the top) and click Restore. 5. Click Status to view the Restore status. When the restoration is complete, the message Restore completed successfully displays. 03-300529 Issue 4 January 2008...

  • Page 58: Enable Ram Disk

    4. Click Continue through all the screens to verify that the configuration is complete and correct. Note: You may need to reset the port speeds for the Ethernet interfaces. Note: 58 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 59: Replacing The S8500C Server

    Replacing the S8500C server Note: You do not need to fill in the static routes for Release 2.0 and later. Note: 5. When you click through all the pages, click Continue on the Update System screen. The Update System screen displays each configuration task as it completes. When done, the screen displays “All configuration information was entered.”...

  • Page 60: Removing The S8500C Server From The Rack

    1. Set the server down on a flat surface with an electrostatic mat. 2. Press the release latch on the top left front of the server (see Figure 12). 60 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 61: Reusing The Hard Drive (S8500C)

    Replacing the S8500C server Figure 12: Cover release button on the S8500C server h3msc85c LAO 032306 Figure notes: 1. Cover release button 2. Lift cover straight up. 3. Use a screwdriver to slide the server cover back from the front panel until the cover’s tabs are released from the top slot of the front panel.
  • Page 62 Wear an anti-static wrist ground strap whenever handling components such as CAUTION: the hard drive of an Avaya S8500C server. Connect the strap to an approved ground, such as an unpainted metal surface. Also, place the hard drive on an anti-static mat that is similarly grounded.
  • Page 63 Replacing the S8500C server Removing the hard drive from the replacement S8500C server To remove the hard drive from the S8500C server: 1. Reach inside the hard drive bay on the front panel of the S8500C server and grasp the two "D"...

  • Page 64: Reusing The Samp (S8500C)

    To remove the PCI support bracket and the riser connector: 1. Loosen the captive screw on the PCI support bracket as shown in Figure 14: Removing/ replacing the S8500C SAMP card on page 65. 64 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...
  • Page 65 Replacing the S8500C server Figure 14: Removing/replacing the S8500C SAMP card S lo S lo h3mss85c LAO 032306 Figure notes: 1. Remove cable assembly from SAMP 3. Remove SAMP from riser-card assembly 2. Remove riser-card assembly 2. Disconnect the cable assembly from the motherboard (see Figure 14: Removing/replacing the S8500C SAMP card on page 65).

  • Page 66: Reusing The Dual Nic (S8500C)

    (The SAMP is connected on the other side of this connector.) Press the NIC firmly into the expansion slot. See Figure 15: Inserting the network interface card in the S8500C server on page 67. 66 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 67: Replacing The Cover On The Replacement S8500C Server

    Be sure that the NIC is completely and correctly seated in the PCI-2 expansion CAUTION: slot of the Avaya S8500C server. Incomplete insertion might cause damage to the system board or the dual NIC. 2. Replace the PCI-BUS carriage by pressing the assembly into the slot.

  • Page 68: Installing The Replacement S8500C Server In The Rack

    6. Connect the power cord to the back of the server. 7. Push back into place. See Quick Start for Hardware Installation: Avaya S8500 server for more information on installing the S8500C server in the rack and reconnecting all the cables.

  • Page 69: Preparing The Failed S8500C Server For Shipment

    S8500C server in the failed server before returning the failed server to Avaya. The following steps prepare the failed S8500C server for return shipment to Avaya: 1. Position the hard drive on the drive tray and secure with the four screws.

  • Page 70: Installing The Software On The S8500C Server

    The following screen is optional; it only shows if there is something on the hard drive. 4. Select <Yes> and press Enter. The Select Release Version screen displays asking if you want to build Avaya Communication Manager. 70 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 71: Installing Service Pack Files On The S8500C Server

    This software service pack may or may not be call preserving. Use the browser to load the necessary service packs. 1. Open a browser on your laptop. 2. In the Address field, type http://support.avaya.com and press Enter. 3. Select Downloads then choose S8500 server. 03-300529 Issue 4 January 2008...
  • Page 72 1. At the Maintenance Web Interface select Server Upgrades > Manage Updates. 2. Use the Web pages to point to and install the service pack that you downloaded to the server. 72 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 73: Disable Ram Disk

    Replacing the S8500C server Disable RAM disk You must disable RAM disk before restoring translations: 1. Access the server’s command line interface using an SSH client, like PuTTY, and the 192.11.13.6 IP address. 2. At the command line type sudo ramdisk -v -f disabled and press Enter. The system does not display any information to the screen if there are no errors.
  • Page 74 If the software versions match and if you are restoring a "full" data set (includes Note: security), you do not need to reinstall the license and authentication file. 74 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 75: Enable Ram Disk

    Replacing the S8500C server Enable RAM disk You must enable RAM disk and reboot the server: 1. Access the server’s command line interface using an SSH client, like PuTTY, and the 192.11.13.6 IP address. 2. At the command line type sudo ramdisk -v -f enabled and press Enter. The system does not display any information to the screen if there are no errors.
  • Page 76 7. If this server is a LSP or an ESS, issue these commands from the server command line: a. stop -af or stop -caf to stop the LSP/ESS b. start -a or start -ca to start the LSP/ESS 76 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 77: Job Aid: Replacing The Hard Drive On The Avaya S8500 Server

    Product Support Notices (All Avaya products) in the MOST POPULAR PRODUCTS IN SUPPORT section. This job aid describes the steps required to replace the hard drive on an Avaya S8500, S8500B, or S8500C server running Avaya Communication Manager software. This job aid should be used only if a failure has occurred and it is determined that the hard drive should be replaced.

  • Page 78: Pre-Site Tasks

    Verify that you have the current license and Avaya authentication files to install on the new hard drive. Go to the Remote Feature Activation (RFA) Web site to get them (http:// rfa.avaya.com).

  • Page 79: Hard Drive Considerations

    If not, the server needs to be reconfigured and translations input as if it were a new installation. See Installing and Configuring the Avaya S8500 server (03-300143) for detailed procedures. Additionally, some illustrations of software installation and configuration information appear later in this document.

  • Page 80: Final Tasks

    2 of 2 Final tasks You must install the Linux operating system and Avaya Communication Manager on the blank hard drive, then restore the backed up system files to the server. Final tasks for replacing a hard drive in an S8500 server...
  • Page 81 Under Server, click Software Version to verify that the hard drive has the current release of Communication Manager. Copy files to the server Copy the license and Avaya authentication files and the software service pack file, if any, to the server. On the Maintenance Web Interface, under Miscellaneous, click Download Files.
  • Page 82 98. Note: If there was no backup file to restore, you need to reconfigure the server. Get the configuration data from the customer. 3 of 5 82 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...
  • Page 83 Install the license and Avaya Under Security, click License File and select “Install the authentication files license I previously downloaded” and click Submit. Under Security, click Avaya Authentication and click Install. Copy translations Using a SAT screen, type reset system 4 and press Enter to initialize Communication Manager with the restored translations.
  • Page 84 S8500 only: Log off and Click Log Off. Once you are logged off, disconnect from the disconnect from the RSA services port on the RSA. 5 of 5 84 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 85: Replacing The Hard Drive In The S8500 Server

    Wear an antistatic wrist ground strap whenever handling components such as the CAUTION: hard drive of an Avaya S8500 server. Connect the strap to an approved ground, such as an unpainted metal surface. Also, place the hard drive on an antistatic mat that is similarly grounded.
  • Page 86 2. Slide the replacement hard drive into the server (see Figure 17). 3. Return to Tasks for replacing a hard drive on an S8500 server on page 79 to continue with the listed tasks. 86 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 87: Replacing The Hard Drive In The S8500B Server

    Replacing the hard drive in the S8500 server Replacing the hard drive in the S8500B server This procedure contains the following sections: Removing the hard drive from the S8500B server Installing the replacement drive on the S8500B server Removing the hard drive from the S8500B server To remove the hard drive from the S8500B server: 1.

  • Page 88: Replacing The Hard Drive In The S8500 Server

    2. Slide the server cover back from the front panel until the cover’s tabs are released from the top slot of the front panel. 3. Lift the cover straight up and remove it from the server. 88 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...
  • Page 89 Replacing the hard drive in the S8500 server Figure 19: Removing and replacing the cover on the S8500 server d is h3mscaps LAO 070103 Figure notes: 1. Captive screws on server holding cover in place Removing the hard drive from the S8500 server For these steps, see Figure 20: Removing and replacing the drive cage on page 90.
  • Page 90 3. Reattach the flat ribbon cable (in 2 places) to the hard drive and CD-ROM drive. 4. Reattach the 2 power cables to the hard drive and CD-ROM drive. 90 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 91: Expanded Procedures

    Expanded Procedures 5. Slide the drive cage into place in the server, making sure that it fits securely into the four retaining hooks and finger-tighten the captive screw. 6. Make sure the drive cage is secure and that the cables are not bunched or blocking the fan unit.

  • Page 92: Installing Communication Manager

    The following screen is optional; it only shows if there is something on the hard drive. 3. Select <Yes> and press Enter. The Select Release Version window opens. 4. Click on Yes to select Avaya Communication Manager. 92 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 93: Installing Post-Upgrade Patch Files

    Use the browser to load the necessary service packs. 1. Open a browser on your laptop. 2. In the Address field, type http://avaya.support.com and press Enter. 3. Under the Technical Database listing (on the left side), click Communications Systems. 4. Under Communications Systems, scroll down and click S8500 server.
  • Page 94 1. At the Maintenance Web Interface select Server Upgrades > Manage Updates. 2. Use the Web pages to point to and install the service pack that you downloaded to the server. 94 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 95: Enable Ram Disk

    Expanded Procedures Enable RAM disk The following steps enable RAM disk on the server: 1. Access the server’s command line interface using an SSH client, like PuTTY, and the 192.11.13.6 IP address. 2. At the command line type sudo ramdisk -v -f disabled and press Enter. The system does not display any information to the screen if there are no errors.

  • Page 96: Restoring The System Files

    Data. 2. Select FTP and fill in the User Name, Password, Host Name (must use the host IP address), and Directory fields where the files were backed up. 96 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...
  • Page 97 Expanded Procedures 3. Click View. 4. Select the correct file (the most recent is at the top) and click Restore. 5. Click Status to view the Restore status. When the restoration is complete, the message Restore is finished displays. 6. At the command line type sudo ramdisk -v -f enabled and press Enter. The system does not display any information to the screen if there are no errors.

  • Page 98: Verifying The Server Configuration

    7. If this server is a LSP or an ESS, issue these commands from the server command line: a. stop -af or stop -caf to stop the LSP/ESS b. start -a or start -ca to start the LSP/ESS 98 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 99: Job Aid: Replacing The Samp On The Avaya S8500 Series Server

    MOST POPULAR PRODUCTS IN SUPPORT section. This Job Aid contains the procedures necessary to replace the Server Availability Management Processor™ (SAMP) remote maintenance board on the Avaya S8500C and S8500B servers. Select the appropriate procedure from these links:...

  • Page 100: Powering Down The S8500C Server

    Job Aid: Replacing the SAMP on the Avaya S8500 Series server Powering down the S8500C server Note: Wear an antistatic wrist ground strap whenever handling the server or its Note: components. Connect the strap to an approved ground, such as an unpainted metal surface.

  • Page 101: Removing And Replacing The Samp Card In The S8500C Server

    Replacing the SAMP on the Avaya S8500C server To remove the cover from the S8500C server: 1. Press the release button on the top, left side of the server (see Figure 21: Release button on the S8500C server on page 101).
  • Page 102 Job Aid: Replacing the SAMP on the Avaya S8500 Series server Figure 22: Removing/replacing the SAMP card on the S8500C server S lo S lo h3mss85c LAO 032306 Figure notes: 1. Remove cable assembly from SAMP 3. Remove SAMP from riser-card 2.

  • Page 103: Replacing The Cover Of The S8500C Server

    Replacing the SAMP on the Avaya S8500C server 4. Remove the old SAMP card from the PCI-X slot 1 by pulling the card gently out of the expansion slot. 5. Carefully grasp the new SAMP by the top edges or upper corners and align it with the PCI-X slot 1 opening on the riser-card assembly.

  • Page 104: Powering Up The S8500C Server

    Job Aid: Replacing the SAMP on the Avaya S8500 Series server Powering up the S8500C server To power up the server: 1. Plug the power cord into the power receptacle on the rear of the server. 2. If necessary press the Power button located on the front right-hand side.

  • Page 105: S8500C Server Connections

    8. At the prompt to commit the software and print the software version, respond with Yes. 9. From the server’s command line type convertSampIP (case-sensitive) and press Enter. Note: Detailed information about configuring the SAMP card is in the Avaya Server Note: Availability Management Processor User Guide (03-300322).
  • Page 106 Job Aid: Replacing the SAMP on the Avaya S8500 Series server S8500C front panel connections Figure 24 shows the connections that are available on the front panel of the S8500C server. Figure 24: S8500C server, front view CD-RW h3msf8cc LAO 031706 Figure notes: 1.
  • Page 107 Replacing the SAMP on the Avaya S8500C server S8500C rear panel connections Figure 25 shows the connections that are available on the rear panel of the S8500C server. Figure 25: S8500C server, rear view Slot 2 Slot 1 h2msb8cc LAO 031706 Figure notes: 1.
  • Page 108 Job Aid: Replacing the SAMP on the Avaya S8500 Series server Figure 26: S8500C and SAMP connections and network interfaces Services laptop IP address: Reserved INADS server 192.11.13.5 (Services for IP: 10.1.2.2 Type: Static future use) Type: Static IP address: 192.11.13.6...
  • Page 109 Ethernet interface mapping page 155. S8500C modem connections There is one modem on an Avaya S8500C server configuration that connects to the USB port on the SAMP (see Figure 27: Modem connections on the Avaya S8500C server on page 110).

  • Page 110: S8500C Services Access And Logins

    Job Aid: Replacing the SAMP on the Avaya S8500 Series server Figure 27: Modem connections on the Avaya S8500C server S lo h3msm85c LAO 032406 Figure notes: 1. USB modem 3. Telephone line connecting the modem 2. USB cable connecting the USB modem to the outside line (must be TouchTone, to the USB port on the server.
  • Page 111 Replacing the SAMP on the Avaya S8500C server S8500C ports and protocols Table 2 lists all the services access protocols available on the SAMP services laptop port. Table 2: Services access to the SAMP Service Requested TCP Port Access Method...
  • Page 112 Job Aid: Replacing the SAMP on the Avaya S8500 Series server Logging in to the SAMP on the S8500C server There are two ways to log in to the SAMP: Logging directly into the SAMP Logging into the SAMP through the modem Logging directly into the SAMP - To log directly in to the SAMP: 1.
  • Page 113 Replacing the SAMP on the Avaya S8500C server 3. Log in to the system using the craft login. The SAMP home page displays. Logging in to the S8500C server To log in to the server: 1. Set up a ppp session by dialing into the modem.

  • Page 114: Replacing The Samp On The Avaya S8500B Server

    Job Aid: Replacing the SAMP on the Avaya S8500 Series server Replacing the SAMP on the Avaya S8500B server The S8500B server (IBM x306 server) is equipped with the Server Availability Management Processor™ (SAMP) remote maintenance board (Material ID 700330814).

  • Page 115: Removing The S8500B Server From The Rack

    Replacing the SAMP on the Avaya S8500B server Removing the S8500B server from the rack To remove the S8500B server from its rack: 1. Label and disconnect all cables on the server. 2. Loosen the two front thumbscrews on the server.

  • Page 116: Removing And Replacing The Samp Card On The S8500B Server

    Job Aid: Replacing the SAMP on the Avaya S8500 Series server 2. Slide the server cover back from the front panel until the cover’s tabs are released from the top slot of the front panel. 3. Lift the cover straight up and move it away from the server.
  • Page 117 Replacing the SAMP on the Avaya S8500B server Figure 29: Removing/replacing the SAMP card on the S8500B server indssamp KLC 101504 Figure notes: 1. Loosen captive screw on SAMP 3. Remove cable assembly from SAMP 2. Remove riser-card assembly 03-300529 Issue 4 January 2008...

  • Page 118: Replacing The Cover Of The S8500B Server

    Job Aid: Replacing the SAMP on the Avaya S8500 Series server CAUTION: In the next step, do not pull too hard because the cable assembly is attached to CAUTION: the SAMP card. 2. Remove the riser-card assembly by holding the narrow (interior) part of the assembly with...

  • Page 119: Reconnecting Cables On The S8500B Server

    Replacing the SAMP on the Avaya S8500B server Reconnecting cables on the S8500B server After the server is replaced and secured in the rack, reconnect the all but the power cable to the server, SAMP, and modem. If you are unsure about the connections, see...

  • Page 120: Reconfiguring The Samp Card On The S8500B Server

    Job Aid: Replacing the SAMP on the Avaya S8500 Series server Reconfiguring the SAMP card on the S8500B server After replacing the SAMP card, you must configure the SAMP before you use it. To reconfigure the SAMP card on the S8500B server: 1.

  • Page 121: S8500B Server Connections

    8. At the prompt to commit the software and print the software version, respond with Yes. 9. From the server’s command line type convertSampIP (case-sensitive) and press Enter. Note: Detailed information about configuring the SAMP card is in the Avaya Server Note: Availability Management Processor User Guide (03-300322).
  • Page 122 Job Aid: Replacing the SAMP on the Avaya S8500 Series server S8500B front panel connections Figure 32: S8500B server, front view on page 122 shows the connections that are available on the front panel of the S8500B server. Figure 32: S8500B server, front view...
  • Page 123 6. Dual NIC (optional) 12. RS-232 serial interface Connection to the customer’s network is through port 1 (Eth0) on the rear of the Avaya S8500B server, using a standard CAT5 cable with RJ45 connectors on each end. The other end of the cable connects to an Ethernet switch (router) or hub.
  • Page 124 Job Aid: Replacing the SAMP on the Avaya S8500 Series server Figure 34: CAT5 cables connected to a port on the rear of the Avaya S8500B server h3msbl5a KLC 093004 Figure notes: 1. Eth0 — to customer’s network if 3. Eth2 — to port network if only one port...
  • Page 125 Replacing the SAMP on the Avaya S8500B server Figure 35: S8500B and SAMP connections and network interfaces Services laptop IP address: Reserved INADS server 192.11.13.5 (Services for IP: 10.1.2.2 Type: Static future use) Type: Static IP address: 192.11.13.6 Type: Static...
  • Page 126 Job Aid: Replacing the SAMP on the Avaya S8500 Series server Figure 36: Server Availability Management Processor rear connections h2ms85b2 LAO 101204 Figure notes: 1. Mouse connector (not used) 6. Eth 1 on SAMP (not used) 2. Connection to customer’s network in 7.
  • Page 127 Ethernet interface mapping on page 155. S8500B modem connections There is one modem on an Avaya S8500B server configuration that connects to the USB port on the SAMP (see Figure 38: Modem connections on the Avaya S8500B server on page 128).
  • Page 128 Job Aid: Replacing the SAMP on the Avaya S8500 Series server Figure 38: Modem connections on the Avaya S8500B server h3msm85b KLC 093004 Figure notes: 1. Modem 3. Telephone line connecting the modem 2. USB cable connecting the USB to the outside line (must be TouchTone, modem to the USB port on the server.

  • Page 129: S8500B Services Access And Logins

    Replacing the SAMP on the Avaya S8500B server S8500B services access and logins S8500B ports and protocols Services laptop access to the SAMP on the S8500B server Logging in to the S8500B SAMP Logging in to the S8500B server S8500B ports and protocols Table 5 lists all the services access protocols available on the SAMP services laptop port.
  • Page 130 Job Aid: Replacing the SAMP on the Avaya S8500 Series server Table 6 lists all the services access protocols available on the SAMP services laptop port. Table 6: Services laptop access on the host Service Requested TCP Port Access Method...
  • Page 131 Replacing the SAMP on the Avaya S8500B server Figure 39: Services laptop computer connected directly to the S8500B server cadlsrv5 KLC 110104 Figure notes: 1. Services laptop 3. NIC adapter cable (if necessary) 2. Network interface card (NIC) 4. Black CAT5 cross-connect cable...
  • Page 132 Job Aid: Replacing the SAMP on the Avaya S8500 Series server Logging directly into the SAMP - To log directly in to the SAMP: 1. SSH (TCP Port 10022) or HTTPS (TCP Port 10443) to IP address 192.11.13.6. For SSH, type ssh -p10022 192.11.13.6 and press Enter to get to the SAMP login.
  • Page 133 Replacing the SAMP on the Avaya S8500B server 3. Log in to the system using the craft login. The SAMP home page displays. Logging in to the S8500B server To log in to the S8500B server: 1. Set up a ppp session by dialing into the modem.
  • Page 134 Job Aid: Replacing the SAMP on the Avaya S8500 Series server 134 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 135: Job Aid: Replacing The Samp Power Supply

    Job Aid: Replacing the SAMP power supply Important: Always check the Avaya Support Website for Product Support Notices at Important: http://support.avaya.com and select Product Support Notices (All Avaya products) in the MOST POPULAR PRODUCTS IN SUPPORT section. This Job Aid contains two replacement procedures:...

  • Page 136: Replacing The Samp Power Supply From The S8500C

    2. Remove the power connection from the SAMP board’s RJ11 connector on the rear panel of the S8500B server. 3. Do not re-use any part of the power supply. 136 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 137: Replacing The Power Supply From The S8500B

    Replacing the SAMP power supply on the S8500B server Replacing the power supply from the S8500B To replace the SAMP power supply (Material ID 700340110) on the S8500B server: 1. Connect the RJ11 end of the new power supply to the connector on the rear panel of the S8500B server.
  • Page 138 Job Aid: Replacing the SAMP power supply 138 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 139: Job Aid: Replacing The Avaya S8500 Dual Network Interface

    Job Aid: Replacing the Avaya S8500 dual network interface Important: Always check the Avaya Support Website for Product Support Notices at Important: http://support.avaya.com and select Product Support Notices (All Avaya products) in the MOST POPULAR PRODUCTS IN SUPPORT section. This document describes the steps required to replace an existing dual network interface card:...

  • Page 140: Check Ethernet Interface Settings

    4. Select Set Identities. The Set Server Identities page displays. 5. Write down the Ethernet interface settings. You will use them again at Configuring the on page 154. 140 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 141: Backing Up The Server

    8. Click Launch Maintenance Web Interface. 9. Select Data Backup/Restore > Backup Now from the navigation pane. 10. Select Server and System Files, Security Files, Avaya Call Processing (ACP Translations under the Data Sets heading. 11. Select one of the following backup methods: Local PC card 12.

  • Page 142: Powering Down The Server

    S8500C: push the latch button on the top left front of the server as shown in Figure Use a screwdriver to slide the cover back enough to lift it off the chassis. 142 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...
  • Page 143 Removing the cover of the server Figure 40: Removing and replacing the cover on the S8500C server h3msc85c LAO 032306 Figure notes: 1. Release latch on the S8500C server 2. Slide cover back then straight up 03-300529 Issue 4 January 2008...
  • Page 144 1. Captive screw on the S8500B server S8500: loosen the two captive screws on the back of the server (see Figure 42: Locating the S8500 server cover’s captive screws on page 145). 144 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...
  • Page 145 Removing the cover of the server Figure 42: Locating the S8500 server cover’s captive screws d is h3mscaps LAO 070103 Figure notes: 1. Server cover’s captive screws 2. Slide the server cover back from the front panel until the cover’s tabs are released from the top slot of the front panel.

  • Page 146: Removing The Fan Unit (S8500 Only)

    147 Installing the new network interface card in the S8500B server on page 148 Installing the new network interface card in the S8500 server on page 149 146 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 147: Installing The New Network Interface Card In The S8500C Server

    Installing the new network interface card Installing the new network interface card in the S8500C server Note: Wear an antistatic wrist ground strap whenever handling the server or its Note: components. Connect the strap to an approved ground, such as an unpainted metal surface.

  • Page 148: Installing The New Network Interface Card In The S8500B Server

    Be sure that the NIC is completely and correctly seated in the PCI-2 expansion CAUTION: slot of the Avaya S8500C server. Incomplete insertion might cause damage to the system board or the dual NIC. 2. Replace the PCI-BUS carriage by pressing the assembly into the slot.

  • Page 149: Installing The New Network Interface Card In The S8500 Server

    Be sure that the NIC is completely and correctly seated in the PCI-2 expansion CAUTION: slot of the Avaya S8500B server. Incomplete insertion might cause damage to the system board or the NIC. 2. Replace the PCI-BUS carriage by pressing the assembly into the slot.
  • Page 150 2. Fan assembly 4. Smaller faceplate 3. S8500B/C: continue with Replacing the cover and cabling on page 151 S8500: continue with Replacing the fan unit (S8500 only) on page 151. 150 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 151: Replacing The Fan Unit (S8500 Only)

    Replacing the fan unit (S8500 only) Replacing the fan unit (S8500 only) Note: This section applies to the S8500 server only. Note: To replace the fan unit in the S8500 server: 1. Replace the fan unit with the fan blades pointed down toward the NIC, securing the fan unit with the two original screws.

  • Page 152: Checking Led Activity On The Dual Network Interface Card

    LED is off: there is a 10 BASE-T active link. LED is green: there is a 100 BASE-T active link. LED is orange: there is a 1000 BASE-T active link. 152 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...
  • Page 153 Checking LED activity on the dual network interface card Figure 47: S8500B rear panel LEDs Slot 2 Slot 1 h3msble8 LAO 032406 Figure notes: 1. Network activity LED 2. Connection rate: (Tx/Rx) LED is off: there is a 10 BASE-T active link. LED is green: there is a 100 BASE-T active link.

  • Page 154: Configuring The Nic

    The Set Server Identities page displays. 5. Ensure that the Ethernet ports are mapped as they were before replacing the dual network interface (see Check Ethernet interface settings on page 140): 154 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 155: Ethernet Interface Mapping

    Ethernet interface mapping Important: If you check the Ethernet interface mapping with the ifconfig command at the Important: server’s CLI, the ports will be different from those listed above. See Ethernet interface mapping on page 155 for a complete explanation. 6.

  • Page 156: Release 3.1 Ethernet Configurations

    Linux shell IP Eth0-Corporate LAN Eth0-Control Network A configuration: logical Eth1-not used Eth1-Control Network B port (ifconfig) Eth2-Control Network A Eth2-Corporate LAN Eth3-Services port Eth3-Services port Eth4-SAMP Ethernet port 156 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 157: Release 2.2 Ethernet Configurations

    Ethernet interface mapping Table 9: Ethernet interface mapping (Release 3.0-combined control with corporate LAN) Interface S8500 server S8500B server Web display (physical Eth0-Control Network A/Corporate Eth0-Control Network A/ port) Corporate LAN Eth1-Services port Eth1-Services port Eth2-Not used in Release 3.0 Eth2-Control Network B Eth3-Not used in Release 3.0 Eth3-Not used in Release 3.0...
  • Page 158 Corporate LAN Eth1-Not used in Release 2.2 port (ifconfig) Eth1-Not used in Release 2.2 Eth2-Control Network A/Corporate Eth2-Not used in Release 2.2 Eth3-Services port Eth3-Services port Eth4-SAMP Ethernet port 158 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 159: Testing Connectivity To Customer's Network

    Ethernet interface mapping Testing connectivity to customer’s network To test network connections: 1. At the Web interface select Diagnostics > Ping. The Ping screen displays (Figure 49: Ping screen on page 159). Figure 49: Ping screen 2. In the Host Name or IP address field, type in the host name or IP address of a computer on the network.
  • Page 160 4. Verify that the ping was successful. 5. If DNS is administered, type ping servername and press Enter, where servername is the host name of server. 6. Verify that the ping was successful. 160 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 161: Job Aid: Replacing The Usb Modem

    MOST POPULAR PRODUCTS IN SUPPORT section. Important: This Job Aid applies to the replacement USB modem (Material ID 700405020) Important: used with Avaya S8700 series, the Avaya S8500B/C, and the S8300C servers only. Removing the old modem To remove the old or defective modem: 1.
  • Page 162 Job Aid: Replacing the USB modem 162 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 163: Job Aid: Replacing The Ip Server Interface

    Job Aid: Replacing the IP Server Interface This procedure describes how to replace the TN2312BP (IPSI) circuit pack (Material ID 700260359) and applies to the Avaya S8700 series and the Avaya S8500 servers. Important: Always check the Avaya Support Website for Product Support Notices at Important: http://support.avaya.com...

  • Page 164: Replacing The Ipsi Circuit Pack

    2. Wait until the first letter (Switch ID) and the first (cabinet) digit on the LED display stops flashing (approximately 10 seconds), then press the recessed pushbutton on the faceplate to change the second digit to 0. The LED display should now read A00. 164 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 165: Assigning Dhcp Addressing

    Assigning DHCP addressing Note: This step is important because any other values in these fields cause the Note: following steps to fail. 3. Connect to the services port on the IPSI circuit pack. 4. Log in to the IPSI circuit pack as craft. 5.
  • Page 166 Job Aid: Replacing the IP Server Interface 166 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 167: Job Aid: Replacing The S8500 Compact Flash Reader And Card

    Note: This Job Aid applies to Avaya S8500/B/C servers only. Note: Important: Always check the Avaya Support Website for Product Support Notices at Important: http://support.avaya.com and select Product Support Notices (All Avaya products) in the MOST POPULAR PRODUCTS IN SUPPORT section.

  • Page 168: Replace The Compact Flash Card

    3. Click on the Format button. The system asks whether you want to format the PC card (see Warning above). 4. Click on Yes to format the card. 168 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 169: Job Aid: Replacing The Remote Supervisor Adapter (Rsa)

    MOST POPULAR PRODUCTS IN SUPPORT section. This document contains information and procedures for replacing the Remote Supervisor Adapter (RSA) board in the Avaya S8500 server. Detailed discussions of these topics follow: Backing up the RSA Backing up the server...

  • Page 170: Backing Up The Rsa

    2. Open a internet browser window. 3. In the address field of the browser, type the IP address for the RSA and press Enter. The Enter Network Password window appears (Figure 52). 170 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...
  • Page 171 Figure 52: Enter Network Password window 4. In the Enter Network Password window, enter the default login of craft and the unique password for the RSA assigned to this location. The password can be obtained from the Automatic Registration Tool (ART) website. 5.
  • Page 172 6. Click Continue to start the session. 7. Click Configuration File in the navigation pane. 8. In the Backup ASM Configuration section click, view the current configuration summary. 172 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 173: Backing Up The Server

    Figure 54: Backing up the ASM configuration 9. After verifying that the current configuration summary settings are correct, click Close. 10. Now you can see the Backup ASM Configuration window (Figure 54). 11. In the Backup ASM Configuration section click Backup. 12.
  • Page 174 4. Accept the Avaya certificate by clicking Yes. 5. Log into the server using the craft logon and the associated password (Figure 56: Logon window on page 175). 174 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...
  • Page 175 Figure 56: Logon window 6. Suppress alarm origination by clicking Yes. 7. Click Launch Maintenance Web Interface. 8. Select Data Backup/Restore > Backup Now from the navigation pane. 9. Select All data sets under the Data Sets heading. 10. Select one of the following backup methods: Email Local PC card 11.

  • Page 176: Powering Down The Server And Rsa

    7. Disconnect and label the LAN connection (if used) from the Ethernet port on the RSA. 8. Pull the server forward so that the server rails expand and the retaining clips on the rails click into place. 176 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 177: Removing The Cover Of The Server

    Removing the cover of the server Complete the following steps to remove the cover of the server: 1. Unscrew the two captive screws on the back of the server, as shown in Figure 57: Captive screws on page 177. Figure 57: Captive screws h3mscaps LAO 070103 Figure notes: 1.

  • Page 178: Replacing The Ribbon Cable

    Place one finger under the screw on the far end of the riser connector and one finger under the adapter support bracket near the captive screw and pull straight up, as shown in Figure 58: Removing the RSA from the riser connector on page 179. 178 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...
  • Page 179 Figure 58: Removing the RSA from the riser connector 0 -1 0 -2 3 ,0 1 ,5 /6 0 /6 0 /6 4 B it z /6 L IN L IN h3msrrsa LAO 071803 Figure notes: 1. RSA 4. Connector 2.

  • Page 180: Installing The New Rsa Card

    3. Finger-tighten the thumb screws on the back of the server. 4. Release the retaining tabs on the rails and slide the S8500 server back into place on the data rack. 180 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 181: Connecting The Cables To The Rsa

    Connecting the cables to the RSA To connect the cables to the RSA: 1. Connect the external power supply (Note 2 in Figure 51: RSA faceplate and connectors page 170) to the RSA. Note: Do not apply power to the server yet. Note: 2.
  • Page 182 8. Click Configuration File in the navigation pane. 9. In the Restore ASM Configuration section, click Browse. See Figure 60: Restoring ASM configuration on page 183 for an example of the restoring ASM configuration window. 182 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 183: Upgrading The Rsa Firmware

    Figure 60: Restoring ASM configuration 10. Click the saved configuration file that you want to restore and click Open. The file will appear in the box. 11. Click Restore Configuration. A progress window shows the status of the restore. A confirmation window opens when the update is completed. 12.
  • Page 184 A Save As window opens. 3. Choose the location to save and file and a file name. Click Save. A confirmation window opens when the transfer is complete. 184 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server...

  • Page 185: Checking The Rsa Installation

    Note: The RSA firmware is loaded into the RSA card as three separate files. So, either Note: there will be three files on the support site, or the user will download a single file and split it into the three separate files with WinZip or a similar program. 4.

  • Page 186: Restoring The Rsa Defaults

    181) or manually input the correct information. b. Generate an alarm to a test alarm by clicking Generate Test Alert. If the RSA has LAN connectivity, send an SNMP alert. Call the Avaya alarming group and verify the alarm was received.

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