If available, have a customer representative do the following test from a computer on their
network:
1. Click Start > Run to open the Run dialog box.
2. Type command and click OK to open an MS-DOS command window.
3. Type ping serveripaddress and click OK, where serveripaddress is the IP address
of server.
4. Verify that the ping was successful.
5. If DNS is administered, type ping servername and press Enter, where servername is
the host name of server.
6. Verify that the ping was successful.
Return the defective equipment
To return the defective dual NIC card:
1. Place the defective dual NIC card in the protective packaging that accompanied the
replacement hard drive.
2. Return the dual NIC card to Avaya using the procedures established for your region.
Return the defective equipment
03-602953 Issue 1 June 2008
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