6�3� Troubleshooting Ups Issues - Vertiv Liebert GXT5 Series Installer/User Manual

6.3. Troubleshooting UPS Issues
In the event of an issue with the UPS, refer to Table 6�3 below, to determine the cause and solution� If the fault
persists, contact Vertiv Technical Support� Visit the GXT5 product page at
When reporting a UPS issue to Vertiv, include the UPS model and serial number� These are located in several
places for your ease of location:
• On the top panel (rack mount orientation)
• The left side (tower orientation)
• The rear panel
• On the front of the unit behind the front plastic bezel
• On the LCD select Main Menu > About
Table 6-3 Troubleshooting
PROBLEM CAUSE
UPS is short- circuited or
overloaded
UPS fails to
start
Batteries are not charged
enough or not connected
Batteries are not fully charged
UPS has
reduced
UPS is overloaded
battery
Batteries may not be able to
backup time
hold a full charge due to age
Vertiv | Liebert® GXT5™ | Installer/User Guide
SOLUTION
Ensure UPS is Off� Disconnect all loads and ensure nothing is lodged in output receptacles� Ensure loads
are not defective or shorted internally�
Check to ensure the internal battery is connected� If it is not, make the connection and try to start the
unit� If the battery is connected, leave the UPS connected to input power for 24 hours to recharge
batteries, then try to start the unit�
Keep UPS plugged in continuously at least 24 hours to recharge batteries�
Check load level indicator and reduce the load on the UPS�
Replace batteries� Contact your Vertiv representative or Vertiv Technical Support for replacement
battery kit�
www�vertiv�com for contact information�
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