Calls On Universal Call Distribution (Ucd) - Unify OpenScape Key Module 400 User Manual

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Service/Settings
Service menu -
Destinations -
Universal Call Distributi- -
Log on
Log off
Service/Settings
Service menu -
Destinations -
Universal Call Distributi- -
not available
available

Calls on Universal Call Distribution (UCD)

If configured (ask relevant Administrator), you will belong to a group of members
(agents) to whom calls will be assigned.
An incoming call is always delivered to the agent who has been idle the longest.
Login/logout at beginning/end of use
@
If nec. Press Main Menu key.
Open using the Softkey.
_
Open with softkey.
_
Open with softkey.
_
€
Select "Universal Call Distribution".
Open with softkey
_
Confirm.
_
or
Confirm.
_
j
Enter your identification number ("Operator") when logging in (ask relevant Ad-
ministrator).
Log in/out during working hours
@
If nec. Press Main Menu key.
Open using the Softkey.
_
Open with softkey.
_
Open with softkey.
_
€
Select "Universal Call Distribution".
Open with softkey.
_
Confirm.
_
or
Confirm.
_