Unify OpenStage 20 T User Manual
Hide thumbs
Also See for OpenStage 20 T:
- Quick reference card (2 pages) ,
- Administration manual (38 pages)
Table of Contents
Advertisement
Quick Links
Advertisement
Table of Contents
Subscribe to Our Youtube Channel
Related Manuals for Unify OpenStage 20 T
Summary of Contents for Unify OpenStage 20 T
- Page 1 OpenStage 20 T OpenScape 4000/HiPath 4000 User Guide A31003-S2000-U102-12-7619...
- Page 2 ISO9001 and ISO14001 standards and are certified by an external certification company. Copyright © Unify Software and Solutions GmbH & Co. KG 03/2016 Munich/Germany All rights reserved. Reference No.: A31003-S2000-U102-12-7619 The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as ...
-
Page 3: Important Information
Unify Expert WIKI at http://wiki.unify.com under the section “Declarations of Conformity”. -
Page 4: Location Of The Telephone
Product support on the internet Information and support for our products can be found on the Internet at: http://www.unify.com. Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at:... -
Page 5: Table Of Contents
OpenStage 20 T user interface ........ - Page 6 Contents Overview of forwarding types..........22 Fixed call forwarding (all calls) .
- Page 7 Contents Individual speed dial numbers........... 50 Appointments function.
-
Page 8: General Information
Service The Unify service department can only help you if you experience problems or defects with the phone. Should you have any questions regarding operation, your specialist retailer or network ad- ministrator will gladly help you.... -
Page 9: Telephone Type
General information Telephone type The identification details (exact product designation and serial number) of your telephone can be found on the nameplate on the underside of the base unit. Specific details concerning your com- munications platform can be obtained from your service technician. Please have this information ready when you contact our service department regarding faults or problems with the product. -
Page 10: Getting To Know Your Openstage Phone
The following sections describe the most frequently used operating elements and the displays on your OpenStage phone. OpenStage 20 T user interface You can make and receive calls as normal using the handset. The display permits intuitive operation of the phone Page 13. -
Page 11: Keys
Getting to know your OpenStage phone Keys Function keys Function when key is pressed End (disconnect) call Page 19. Saved number redial (last number dialed) Page 20. Button for fixed call forwarding (with red LED key) Page 23. ... -
Page 12: 3-Way Navigator
Getting to know your OpenStage phone 3-way navigator Remove the protective film from the ring around the 3-way navigator before using the phone. With this control, you can manage most of your phone’s functions, as well as its displays. Operation Functions when key is pressed In idle mode: •... -
Page 13: Display
Your OpenStage 20 T comes with a tilt-and-swivel black-and-white LCD display. Adjust the tilt and contrast to suit your needs Page 59. Idle mode If there are no calls taking place or settings being made, your OpenStage 20 T is in idle mode. Example: Time 05 08.07 10:29 WE . -
Page 14: Mailbox
Getting to know your OpenStage phone Mailbox Depending on your communication platform and its configuration (contact your administrator), you can use the mailbox key to access messages from services such as HiPath Xpressions. The following messages are saved: • Callback requests •... -
Page 15: Call Log
Getting to know your OpenStage phone Call log Calls to your phone and numbers dialed from your phone are recorded chronologically in the call log, sorted, and divided into the following lists: • Unanswered calls • Incoming calls • Outgoing calls Your phone saves the last 10 unanswered calls, the last 6 outgoing calls, and the last 12 incoming calls in chronological order. -
Page 16: Program/Service Menu
Getting to know your OpenStage phone Program/Service menu Use the menu key to reach the Program/Service menu for your communication system. The menu key LED remains red as long as you are in this menu. Example: Menu title Program/Service: Destinations? Further entries are available Menu option The menu structure comprises several levels. -
Page 17: Basic Functions
Basic functions Basic functions Please read the introductory chapter "Getting to know your OpenStage phone" Page 10 carefully before performing any of the steps described here on your phone. Answering a call An incoming call will cancel any ongoing telephone setting operations. Answering a call via the handset The phone is ringing. -
Page 18: Switching To Speakerphone Mode
Basic functions Switching to speakerphone mode People present in the room can participate in your call. Prerequisite: You are conducting a call via the handset. Hold down the key and replace the handset. Then release the key and proceed with your call. Set the call volume. -
Page 19: Ending A Call
Basic functions Deactivating the microphone Press the key shown. Activating the microphone Press the lit key. Ending a call Press the key shown. Press the lit key. Replace the handset. Making calls Off-hook dialing Lift the handset. Internal calls: Enter the station number. External calls: Enter the external code and the station number. -
Page 20: Redialing A Number (Last Dialed Number)
Basic functions Redialing a number (last dialed number) The last phone number dialed on your telephone is automatically dialed. Redial key Press the key shown. The key lights up. Speakerphone mode. Lift the handset. Redialing from the menu Lift the handset. Press the key shown. -
Page 21: Calling A Second Party (Consultation)
Basic functions Calling a second party (consultation) You can call a second party while a call is in progress. The connection to the first party is placed on hold. Prerequisite: You are conducting a call. Confirm the option shown. Consultation? Enter and confirm the second party’s phone number. -
Page 22: Transferring A Call
Basic functions Transferring a call If your call partner wishes to speak to one of your colleagues, you can transfer the call. Transferring with announcement Select and confirm the option shown. Consultation? Enter and confirm the required party’s phone number. Announce the call partner. Replace the handset. -
Page 23: Fixed Call Forwarding (All Calls)
Basic functions Apart from "Forwarding for intnl" and "Forwarding for extnl", the forwarding types are mutually exclusive. You can set and activate one forwarding destination for each of the two exceptions. Fixed call forwarding (all calls) If you have programmed a destination for fixed call forwarding, forwarding can always be activated and deactivated using the key . -
Page 24: Variable Call Forwarding (All Calls)
Basic functions Deleting a fixed call forwarding destination You can delete the destination for fixed call forwarding. Open the Program/Service menu Page 16. Confirm the option shown. Destinations? Confirm the option shown. Call forwarding? Confirm the option shown. "Fixed call forwarding" and the forwarding destination Next forwarding type? are displayed. -
Page 25: Additional Forwarding Types
Basic functions Additional forwarding types This description applies for the following forwarding types: • Forwarding for intnl • Forwarding for extnl • Forwarding on busy • Call forward. no reply • Forwarding on busy/after timeout Programming a forwarding destination activates call forwarding. If call forward- ing is deactivated, the forwarding destination is deleted at the same time. -
Page 26: Displays
Basic functions Displays In idle mode ( Page 13), the following signals remind you that call forwarding is activated: Fixed/variable call forwarding The key LED lights up. Forwarding to 220870 PETER Phone number of the forwarding destination Call forwarding for internal/external The key LED lights up. -
Page 27: Responding To A Callback Request
Basic functions Cancel call backs Confirm the option shown. Cancel callback? Do not answer the call. After ringing four times, the callback is canceled. Responding to a callback request Prerequisite: You have received at least one callback request Page 14. ... -
Page 28: Saving Phone Numbers For Redial
Basic functions Saving phone numbers for redial This phone number is saved under the idle menu entry "Saved number re- dial?", and overwrites previously saved phone numbers. Dial the saved phone number from the idle menu Page 20. Saving the current phone number Prerequisite: You are conducting a call. -
Page 29: Enhanced Phone Functions
Enhanced phone functions Enhanced phone functions Answering calls Accepting a specific call You hear another telephone ring and recognize the number, or a colleague re- quests that you pick up calls for a specific phone. Lift the handset. Select and confirm the option shown. Direct call pickup? Enter the phone number of the phone from which you wish to pick up calls. -
Page 30: Making Calls
Enhanced phone functions Making calls Dialing a phone number from a list Information on the features of the call log as well as a display example for an entry is provided on Page 15. If your belongs to an ONS group (parallel call Page 62), please note the ... -
Page 31: Using Speed Dialing
Enhanced phone functions Using speed dialing This function must be configured by your administrator. Speed dial numbers may contain command or access code sequences and may be linked to other speed dial numbers Page 49. Making calls using central speed dial numbers Prerequisite: You know the central speed dial numbers Page 49. -
Page 32: Accepting A Second Call
Enhanced phone functions Accepting a second call Prerequisite: You are conducting a call and the "Camp/Overide" function is ac- tivated. A second call is signaled via the call waiting tone. The caller hears the ring tone as if you were free. Select and confirm the option shown. -
Page 33: Establishing A Conference
Enhanced phone functions Establishing a conference Initiating a conference from a single call You are conducting a call. Select and confirm the option shown. Start conference? Call the second party. Inform this party that you are initiating a conference. Confirm the option shown. Conference? The following message is displayed: "1 is your position"... -
Page 34: Adding A Party
Enhanced phone functions Adding a party Any party in a system conference can extend the conference by • calling a specific party and connecting them, • connecting a party from a consultation call to the conference, or • accepting a second call and connecting the caller to the conference. Calling a specific party and connecting them You intend calling another party and connecting them to the conference. -
Page 35: Transferring A Conference
Enhanced phone functions Accepting a second call and connecting it to the conference If you receive a second call during the conference Page 31, you can connect this party to the conference. Prerequisite: You are conducting a call in a conference and receive a second call. -
Page 36: Disconnecting Conference Participants
Enhanced phone functions Disconnecting conference participants You are connected to a conference and wish to disconnect one of the partici- pants. Select and confirm the option shown. View members? The phone number and, if necessary, the name of the conference participant 220870 Coco with the first status number, is displayed in the first display line. -
Page 37: System-Wide Parking
Enhanced phone functions System-wide parking On HiPath 4000 systems, you can park up to ten internal and/or external calls and retrieve them on another phone. There are two options for parking a call: • Automatic park • Manual park You cannot park calls if: •... -
Page 38: If You Cannot Reach A Destination
Enhanced phone functions If you cannot reach a destination ... Call waiting (camp-on) Prerequisite: An internal station is busy. You would still like to reach your col- league. Select, confirm and briefly wait. Camp-on? Your colleague hears a warning tone during the call. If their phone has a display, your name and phone number is displayed. -
Page 39: Hipath 4000 As An Entrance Telephone System (Two-Way Intercom)
Enhanced phone functions HiPath 4000 as an entrance telephone system (two-way intercom) You can place a speaker call to an internal party on HiPath 4000 using the loud- speaker on their telephone to establish a connection. You can initiate a speaker call from a consultation call. -
Page 40: System-Wide Speaker Call
Enhanced phone functions System-wide speaker call You can place a speaker call from your phone to any internal party with a tele- phone equipped with speakerphone mode or a loudspeaker. Speaker call to a variable destination The destination party is contacted via their internal phone number. Lift the handset. -
Page 41: Speaker Call In A Group
Enhanced phone functions Speaker call in a group You can also establish a normal connection within a group or team (with team call = speed dial numbers 0-9 or 00-99 for team members) via a speaker call. The speaker call is then initiated by a group telephone. The "COM group speaker call"... -
Page 42: Announcement (Broadcast) To All Members Of A Line Trunk Group
Enhanced phone functions Announcement (broadcast) to all members of a line trunk group You can use this function to send an announcement to all members (10 - 40) of a line trunk group. Once you have activated the group call, you will hear a confirmation tone. You can then begin the announcement. -
Page 43: Using Call Forwarding
Enhanced phone functions Using call forwarding Please note the description for programming call forwarding Page 22. Automatically forwarding calls The administrator can configure different call forwarding settings in the system for internal and external calls and activate these settings for your station. The following calls may be forwarded •... -
Page 44: Forwarding Calls For Other Stations
Enhanced phone functions Forwarding calls for other stations You can save, activate, display and deactivate call forwarding for another phone, fax or PC station from your own phone. You must have the PIN of the other sta- tion or have "Call forwarding for other stations" access rights. In both cases, the administrator for your system will provide assistance. -
Page 45: Saving A Call Forwarding Destination For Fax/Pc/Busy Station And Activating Call Forwarding
Enhanced phone functions Saving a call forwarding destination for fax/PC/busy station and activating call forwarding Open the Program/Service menu Page 16. Confirm the option shown. Destinations? Select and confirm the option shown. Forwarding station No.? Enter the code for the call forwarding type you wish to set. Codes are assigned by the administrator. -
Page 46: Displaying/Deactivating Call Forwarding For Another Phone
Enhanced phone functions Displaying/deactivating call forwarding for another phone Open the Program/Service menu Page 16. Select and confirm the option shown. Feature settings? Select and confirm the option shown. Forwarding station No.? Confirm the option shown. Variable call forw.? Enter the number of the other telephone.... -
Page 47: Displaying/Deactivating Call Forwarding For Fax/Pc/Busy Stations
Enhanced phone functions Displaying/deactivating call forwarding for fax/PC/ busy stations Open the Program/Service menu Page 16. Select and confirm the option shown. Feature settings? Select and confirm the option shown. Forwarding station No.? Enter the code for the call forwarding type you wish to set. Codes are assigned by the administrator. -
Page 48: Leaving/Rejoining A Hunt Group
Enhanced phone functions Leaving/rejoining a hunt group Prerequisite: A hunt group is configured for the team. You can leave the hunt group at any time, for example, when you leave your workstation. When you are present, you can join it again. You can still be reached via your own phone number even when you are not in the hunt group. -
Page 49: Saving Speed Dial Numbers And Appointments
Saving speed dial numbers and appointments Saving speed dial numbers and ap- pointments Central speed dial numbers Speed dial numbers are configured by your administrator. Speed dial numbers are saved in the system. Your administrator will provide you with the central speed dial directory, for example, in print form. -
Page 50: Individual Speed Dial Numbers
Saving speed dial numbers and appointments Individual speed dial numbers This function must be configured by your administrator. You can program the keys with ten frequently used phone num- bers. Open the Program/Service menu Page 16. Confirm the option shown. Destinations? Select and confirm the option shown.... -
Page 51: Using Timed Reminders
Saving speed dial numbers and appointments Using timed reminders Prerequisite: You have saved a reminder. The saved time arrives. The phone is ringing. Reminder Lift the handset. The appointment time is displayed. Replace the handset. If you do not lift the handset, the phone rings several more times and "Re- minder"... -
Page 52: Dialing With Call Charge Assignment
Dialing with call charge assignment Dialing with call charge assignment You can assign external calls to certain projects. Prerequisite: Project numbers (1 - 5) are configured for certain projects and you have an account code (project code) for the project. Dialing with project assignment Open the Program/Service menu Page 16. -
Page 53: Privacy/Security
Privacy/security Privacy/security Locking the telephone to prevent unauthorized use You can prevent unauthorized parties from using your phone during your ab- sence. Prerequisite: You have received a personal identification number (PIN) from the administrator. Locking the telephone to prevent unauthorized use Open the Program/Service menu Page 16. -
Page 54: Activating/Deactivating "Do Not Disturb
Privacy/security Activating/deactivating "Do not disturb" If you do not wish to take calls, you can activate do not disturb. Internal callers hear the ring tone and the message "Do not disturb". External callers are redi- rected to the attendant console. The administrator can set forwarding destina- tions for do not disturb so that internal and external calls can be forwarded. -
Page 55: Activating/Deactivating "Speaker Call Protect
Privacy/security Activating/deactivating "Speaker call protect" You can block speaker calls to your phone. If a caller attempts to contact you via a speaker call, the connection is established as a normal call. Open the Program/Service menu Page 16. Select and confirm the option shown. Feature settings? Select and confirm the option shown. -
Page 56: More Functions/Services
More functions/services More functions/services Using another telephone in the same way as your own You can log on to another phone in the HiPath 4000 system using your personal identification number (PIN). This also applies to telephones in networked HiPath 4000 systems, for example, at other company sites). On another phone, you can •... -
Page 57: Logging Off From Another Phone
More functions/services Making a call after successful logon You will hear the dial tone. "Please dial" appears in the display. Press the key shown. Enter a phone number immediately. Setting up "follow me" call forwarding following successful identifi- cation Select and confirm the option shown. Call forw. -
Page 58: Moving With The Phone
Moving with the Phone Moving with the Phone Check with your administrator whether this is possible in your system! After talking to your administrator, you can log your telephone off from the cur- rent port and log on again at the new port. Phone settings are then unchanged. Logging the phone off from the current port Enter the logoff code. -
Page 59: Individual Phone Configuration
Individual phone configuration Individual phone configuration Adjusting display settings Adjusting the display to a comfortable reading angle You can swivel the display unit. Adjust the display unit so that you can clearly read the screen. Setting contrast Press one of the keys shown in idle mode Page 13. -
Page 60: Room Character For Speakerphone Mode
Individual phone configuration Room character for speakerphone mode To help the other party understand you clearly while you are talking into the mi- crophone, you can adjust the telephone to the acoustics in your environment us- ing "Normal room", "Room with echo" or "Quiet room". Press one of the keys shown in idle mode Page 13. -
Page 61: Testing The Phone
Testing the phone Testing the phone Testing functionality You can test and determine your phone’s functionality: • Are all key LEDs working? • Is the display working? • Do all keys work? • Are the loudspeaker, handset, ring volume, ring tone, alert tone and speaker- phone mode functioning correctly? The following may be checked by administrator: •... -
Page 62: Special Parallel Call (Ons) Functions
Special parallel call (ONS) functions Special parallel call (ONS) functions If your phone is part of an ONS group (ONS = "One Number Service"), you can be reached on all other phones in this group as well as on your own phone. To set up an ONS group, contact your administrator. -
Page 63: Fixing Problems
Fixing problems Fixing problems Responding to error messages on the screen Possible causes: Time exceeded Maximum input time exceeded. Handset not replaced. Possible reactions: Make entries more quickly, avoid long pauses between key presses. Possible causes: Please try later System is overloaded, no line free, queue full. Possible reactions: Wait and try again later. -
Page 64: Contact Partner In The Case Of Problems
Fixing problems Possible causes: Not available Incomplete phone number entered, star or hash key not pressed. Possible response Enter phone number or code correctly or as instructed. Possible causes: protected Data transfer in process. Possible reactions: Wait and try again later. Contact partner in the case of problems In the case of faults that continue for more than 5 minutes, for example, contact your administrator. -
Page 65: Caring For Your Telephone
Fixing problems Caring for your telephone • Never allow the telephone to come into contact with coloring, oily or aggres- sive agents. • Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. • If the telephone is very dirty, clean it with a diluted neutral cleaner containing surfactants, such as a dish detergent. -
Page 66: Index
Index Index Fixed call forwarding ..........23 Forwarding Numerics for other stations ........... 44 Function keys ............11 3-way navigator ............12 General information ............ 8 Audio keys ..............11 Automatic call forwarding ......... 43 Hash key .............11 Busy override ............38 Identification on another phone ........ - Page 67 Index saved number ............20 Ringing activating ............... 60 deactivating ............60 Saving appointments ...........49 Second call ............... 31 Security ..............53 Speaker call ............. 40 Speakerphone distance ..........4 Speakerphone mode function .............17 information ............17 setting the room character ........60 Speed dialing central ..............
Need help?
Do you have a question about the OpenStage 20 T and is the answer not in the manual?
Questions and answers