Unify OpenScape Key Module 400 User Manual
Desk phone with key module
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Also See for OpenScape Key Module 400:
- User manual (185 pages) ,
- User & administator manual (130 pages)
Related Manuals for Unify OpenScape Key Module 400
Summary of Contents for Unify OpenScape Key Module 400
- Page 1 OpenScape Desk Phone CP400 OpenScape Key Module 400 OpenScape Business User Guide HFA A31003-C1000-U110-3-7619...
- Page 2 Provide feedback to further optimize this document to edoku@unify.com. As reseller please address further presales related questions to the responsible presales organization at Unify or at your distributor. For specific technical inquiries you may use the support knowledgebase, raise - if a software support contract is in place - a ticket via our partner portal or contact your distributor.
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Page 3: Important Notes
EU applies should be disposed of separately from the municipal waste stream in appropriate collection systems. Information concerning the proper disposal of your Unify product in the business-to- business market segment is available from your local sales representative in Unify or partner sales. -
Page 4: Software Update
Clean the phone with a soft and slightly damp cloth. Online documentation This document along with additional information is available online at: http://www.unify.com/ Support. Technical notes, current information about firmware updates, frequently asked questions, and lots more can be found on the Internet at: http://wiki.unify.com/. -
Page 5: Table Of Contents
OpenScape Key Module 400 ........ - Page 6 Table of Contents Operating your OpenScape Desk Phone CP400... 28 Navigating in menus ............28 Conversations .
- Page 7 Table of Contents Making calls ........71 Receiving a call .
- Page 8 Table of Contents Making calls in the team/manager’s office/admin office..98 Lines ..............98 Line seizure .
- Page 9 Table of Contents Controlling connected computers/programs/phone information service ....136 Searching for people (not for U.S.) ..........137 Special functions with networking .
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Page 10: General Information
General information About this manual This document contains general descriptions of the technical options, which may not always be available in individual cases. The required features must therefore be individually defined in the terms of the contract. If a particular function on your phone is not available to you as described, this may be due to one of the following reasons: •... -
Page 11: Icons Used In The Manual
Icons used in the manual Tips Refers to a setting performed via the web-interface. Indicates additional important information in relation to handling. ñ Indicates required intervention by the administrator. Displays for describing operation Selected action Original illustration on display accept Incoming call Reject call Andre-Marie Ampere... -
Page 12: Action Not Selected
Action not selected Illustration on display accept Incoming call Reject call Andre-Marie Ampere Step-by-step illustration in the User Guide When an action is not selected, it will be shown right-aligned in a light color. The Reject call à associated Softkey is also shown. The action can be executed by pressing the softkey without the action being selected. - Page 13 Functions and phone numbers can be programmed on the keys for the phone and key module. The OpenScape Desk Phone CP400 or OpenScape Key Module 400 key shown Disconnect here is referred to as a Function keys in the User Guide. Note the information on page 160 with respect to the key labeling.
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Page 14: Service
Service The service department can only help you if you experience problems or defects with the phone itself. Should you have any questions regarding operation, your specialist re- tailer or network administrator will be glad to assist you. For queries regar- ding connection of the telephone, please contact your network provider. -
Page 15: Getting To Know The Openscape Desk Phone Cp400
Getting to know the OpenScape Desk Phone CP400 The following sections describe the most frequently used controls and displays. The user interface of your phone Conversations Service/Settings Tuesday 24 May 2017 Forwarding on Alessandro Volta CFNR on You can make and receive calls as normal using the handset. The graphic display permits intuitive operation of the phone page 22. -
Page 16: Ports On The Underside Of The Phone
Headset Hand- Service interface Properties of your OpenScape Desk Phone CP400 Display type Grayscales Display 240*120 Pixel Illuminated display Full-duplex speakerphone function Headset 10/100/1000 Mbps Switch page 17 Web-Based Management (WBM) notification LED (red/green/orange) OpenScape Key Module 400 Optional... -
Page 17: Using Network Ports More Efficiently
OpenScape Key Module 400 The OpenScape Key Module 400 is a key module attached to the side of the phone that provides an additional 16 programmable Function keyss at two levels. These keys can be programmed and used according to your needs page 41. -
Page 18: Keys And Controls
Keys and controls Softkeys Function when key is pressed Activates the function of the left display option or opens another menu. Used in the Team menu as a line key. Audio controls Audio keys Function when key is pressed :/É Activate/deactivate the loudspeaker page 71. -
Page 19: Navigator
Navigator This control allows you to navigate in lists and perform actions in the selected area. Operation Functions when key is pressed « In conversation mode: Press the key. • Open the subscriber information In settings: • Go down one level In lists and menus: Press the key. -
Page 20: Dial Pad
Dial pad Numeric input If you enter a number when the telephone is in idle mode, for example, an input field opens auto- matically for numeric input. Only the digits 0 to 9 as well as the * and # characters can be entered via the keypad in "123 mode"... - Page 21 Complete your input: Company: Move cursor left Move cursor right Press the Softkey for to complete your input. Character overview (depends on the current language setting) 1x 2x 3x 4x 5x 6x 7x 8x 9x 10x 11x 12x 13x 14x 15x 16x 17x ï...
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Page 22: Graphic Display
Graphic display Your OpenScape Desk Phone CP400 is equipped with a grey scale display page 16. Conversations The conversations list appears in the main menu with the Conversations option and is a collection of contact data and data from the call log. See from page 29 for detailed information. -
Page 23: Presence
Moreover, different icons represent different situations and options: Icon Meaning The ringer is deactivated page 21 › The ringer is set to a beep page 21 The "Do not disturb" function is activated page 115 œ The phone lock is activated page 122 ... - Page 24 If UC is not set, you get a menu for variable call forwarding with the options: Variable: All calls Va- riable: External calls Variable: Internal calls. Forwarding ..Variable: All calls No destination set ..Variable: External calls No destination set ..
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Page 25: Context-Dependent Displays
Context-dependent displays Depending on the situation, the graphic display on your OpenScape Desk Phone CP400 shows different content, to which you can respond intuitively. Action with Softkey Conversations 30:07 Andre-Marie Ampere Wednesday Paul Baum 30 Sep 3336 Press the top softkey to start an alphanumeric search page 35. -
Page 26: Action Via Dial Pad
Action via dial pad Press any key on the dial pad to start dialing a phone number with automatic phone number se- arch. Andre-Marie Ampere Wednesday Softkeys Paul Baum Wednesday 3336 31 Sep As soon as you enter the first digits, an input field opens for selecting the phone number and you will be shown conversations that match the input to date in the corresponding positions. -
Page 27: Action For Dialog
Action for Dialog Choose an option such as "Send message" from the main menu, open it in the of the "" with the input prompt "". Info to: Enter the number of the target participant here, 0=Please call back 1=Visit waiting 2=Appointment Bob Green: 3=Urgent call... -
Page 28: Operating Your Openscape Desk Phone Cp400
Operating your OpenScape Desk Phone CP400 The following descriptions provide an overview of how to operate your phone. Before looking at the functions and settings, you should set up the User password to protect your phone against unauthorized use page 120. ... -
Page 29: Conversations
Conversations A conversation is a contact with a call history. New conversations are created or updated • a previously answered call • an outgoing call • a missed call • a new voicemail • an Exchange entry following automatic synchronization A telephone number is automatically supplemented with a name if this information comes from the communication system or the telephone number is found in the system telephone book of the sys- tem or in a company directory (LDAP). -
Page 30: Opening Details Of A Conversation Or Conducting A Call
Opening details of a conversation or conducting a call « You can open a selected conversation using the navigation key or start a call using the softkey or the navigation key . You start a call using the softkey if the conversation has not been selected. -
Page 31: Editing Conversations
Editing conversations Conversations 3333 13:22 Yesterday Albert Einstein Alessandro Volta Yesterday « Open the details of the conversation using the key. Call 3333 3333 Contact data 6:55 History Yesterday Delete Tuesday Use the Softkey to open the "Contact data" menu. 3333 Last name: 3333 Work x: 3333... - Page 32 You can complete the following fields for a contact: • Last name: • First name: • Work x: • Work x: • Mobile: • Home: • Company: • Address x: • Address x: • Role: • E-mail: • Avatar: 3333 Last name: 3333 First name: Work x:3333...
- Page 33 3333 Last name: Einstein First name: Work x: 1: 3333 € μ Use the key to switch, for example, to "First name" and enter the first name here if appropriate. First name: Albert Move cursor left Move cursor right Enter the first name and complete the input for this field with the Softkey. 3333 Last name: Einstein First name: Albert...
- Page 34 accept Incoming call Reject call Albert Einstein 3333 These inputs or changes to existing information are stored locally in the phone...
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Page 35: Search Conversations Or Contacts
Search conversations or contacts There are several ways to search for conversations or contacts. If you know the telephone number, you can, • lift the handset or • press the speaker key or • press the headset key and begin entering the digits. Daniel Bernoulli Wednesday Andre-Marie Ampere... -
Page 36: Filtering Conversations
Filtering conversations When you want to filter conversations, it is possible to do so from the List options screen. Initially, the filter is non-applied, which means it is set to "Show all calls (All)" and will display all conversa- tion list entries of any call type. Use the "Filter"... -
Page 37: Display The History Of A Conversation
Display the history of a conversation The current history of a conversation is shown directly in the conversation list. The histories of other calls can be viewed in Details or directly with the History option during a call. Conversations 13:22 3333 Albert Einstein Yesterday... -
Page 38: Deleting Conversations
Deleting conversations If you misdial, for example, or cancel dialing prematurely, an entry will still be created in the con- versations list. You can delete this entry again immediately. Entries for incoming calls that you no longer need can also be removed from the list. Conversations 13:22 Yesterday... -
Page 39: Telephony Interface
Telephony interface Telephony view Incoming call Your phone rings and the call display flashes. In addition to the "classic" telephone functions, ad- ditional information and functions are offered on the display: notification LED flashes accept Incoming call Select a function Reject call using the Softkey Andre-Marie Ampere... - Page 40 Switching to a different menu during a call Conversations Andre-Marie Ampere 30:07 Indicates an active call Paul Baum Wednesday 3336 31 Sep Use the key to open the main menu and from there, for example, change the Brightness of the display in the Settings. Selecting the first softkey will take you back to the previous display.
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Page 41: Programmable Keys
Programmable keys The OpenScape Desk Phone CP400 and OpenScape Key Module 400 each have 16 keys to which you can assign functions or numbers on two levels. Increase the number of programmable function or selected dialing keys by connecting an ad- ditional OpenScape Key Module 400 page 17. -
Page 42: User Settings
User settings Use the key to open the main menu and then switch to the settings. Conversations Service/Settings Forwarding on CFNR on Settings Service menu Users Administrator (Admin) The menu consists of a configuration area both for users and for administrators. User settings Cancel The first time you open the user settings you have to enter the User password... -
Page 43: User Settings
User settings Menu You can adjust local settings for your OpenScape Desk Phone CP400 using the "Users" menu. The menu structure consists of several levels. Users Ringer Audio Configuration You can also configure all settings via the web interface of your OpenScape Desk Phone CP400 page 155. - Page 44 Existing connections Insecure call alert Press the Softkey for to save your new setting. Parameters You can set values in some submenus. Audio - Settings Ringer Harmonize.mp3 Room character Normal Headset port Cordless headset Press the Softkey for Kto open the setting. Room character Normal Echoing...
- Page 45 Audio - Settings Ringer Harmonize.mp3 Room character Normal Headset port Cordless headset Press the Softkey for Q to save your new setting. Level You can use menus with levels to adjust the volume or brightness, for example. An example of display brightness is given here.
- Page 46 Brightness Increase Decrease " Adjust the brightness to the desired level. Use the key to do this. The display is adjusted im- mediately. Brightness Increase Decrease Complete the setting by pressing the Softkey for Display Brightness Contrast Save your new settings.
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Page 47: Administration
Administration You can access the administration area via the "Admin" function and by entering the administration password. Refer to the administration manual for your phone for more detailed information on this topic. During a software update, the phone must not be disconnected from the power supply unit, the LAN line or the phone line. -
Page 48: Phone Setup
Phone setup Display Display angle You can adjust the display unit. Adjust the display unit so that you can clearly read the screen. Display brightness You can customize the display brightness according to your current lighting con- ditions. You can also configure this setting via the Web interface page 155 ... -
Page 49: Select Language For User Guidance
Select language for user guidance Change language for user guidance if necessary. If nec. Press Main Menu key. Open using the Softkey. Service/Settings Open using the Softkey. Service menu € Select "more features" and confirm. more features € Select "Language selection" Confirm. -
Page 50: Energy Saving Mode
Energy saving mode Select the inactivity time OpenScape CP 400 after which the backlight should be reduced or turned off. You can select the following time combinations for "dim/switch off backlight": • 1 minute/5 minutes • 5 minutes/20 minutes • 30 minutes/2 hours •... -
Page 51: Idle Screen
Idle screen You can also configure the screensaver settings via the Web interface page 155. Idle screen activate Activate a Idle screen for phone idle mode. If nec. Press Main Menu key. Open using the Softkey Service/Settings Open using the Softkey. $ User: if nec. -
Page 52: Setting The Screen Type For Idle Screen
Setting the screen type for Idle screen The idle screen will display either the Main Menu or a time and date display mo- ving across that screen. The background is grayed out behind the time and date display. The default is the Main Menu. If nec. -
Page 53: Automatic Idle Screen Start
Automatic Idle screen start Select the length of inactivity before the OpenScape CP 400 should automati- cally activate the Idle screen. You can set the following times: • 0 minutes (deactivated) • 5 minutes • 10 minutes • 20 minutes •... -
Page 54: Audio
Audio Change connection volumes Change the following settings: • Handset volume • Speaker volume • Headset volume • Call loudspeaker volume You can also adjust volume settings from the user menu page 143. " Set volume louder or quieter. Press the buttons until you reach the desired vo- lume. -
Page 55: Deactivate The Ringer
Deactivate the ringer If you do not want to be disturbed by the phone ringing for an incoming call, you can switch the ringer off. Deactivation Hold down the key until the "Ringer off" icon appears on the display. Ringer off Activation Hold down the key until the "Ringtone off"... -
Page 56: Room Acoustics
Room acoustics To ensure that the other party can hear you properly in speakerphone mode, you can adjust the phone to the room acoustics by choosing one of the following room character conditions: • Normal • Echoing • Muffled You can also configure this setting via the Web interface page 155. -
Page 57: Ringtone
Ringtone Select your preferred ringtone from the available audio files. If no individual au- dio files are available, the "Sample" ringtone is preset. To upload your own files in ".mp3" or ".wav" format, please consult your administrator. You can also configure this setting via the Web interface page 155). -
Page 58: Setting Headset Port Use
Setting headset port use You can also configure this setting via the Web interface page 155. If nec. Press Main Menu key. Open using the Softkey. Service/Settings Open using the Softkey $ User: if nec. Enter and confirm the User password. Open using the Softkey $ Audio Open using the Softkey... -
Page 59: Set Up Presence
Set up Presence Presence status set-up Once you have used the Out-of-Office/Call Forwarding key to call up the Presence menu page 23, you can set your current Presence status. You can choose from the following options and set the duration: “... -
Page 60: Switch Off Away Status
Example Meeting Set your absence duration for a Meeting: Press the key shown Open using the Softkey. ” Meeting ä Press Softkey to select one hour, for example. You will receive confirmation such 1 hour ä as, for example: Presence changed to in meeting until 11:35 The setting is displayed. -
Page 61: Call Settings
Call settings Rejecting/accepting second call (call waiting) If installed (ask technician responsible), you can prevent/allow a second call page 91 from being automatically signaled as a call waiting during a conver- sation. If nec. Press Main Menu key. Open using the Softkey. Service/Settings Open using the Softkey. -
Page 62: Door Release
Door release Activating the door release If nec. Press Main Menu key. Open using the Softkey. Service/Settings Open using the Softkey. Service menu € Select "more features" and confirm. more features Confirm. Door release active Enter door terminal phone number. Confirm 5-figure code to change the code. -
Page 63: Set Up Speed-Dial Keys
Set up speed-dial keys From keys you can select ten saved speed dial numbers. If nec. Press Main Menu key. Open using the Softkey. Service/Settings Open using the Softkey. Service menu Confirm. Destinations Confirm Change speed dial Press key. Press the required speed-dial key. When the relevant key is selected, the asso- ciated phone number is displayed. -
Page 64: Switch Night Answer On And Off
Switch night answer on and off In night answer mode, for example, during lunch breaks or after office hours, all external calls can be forwarded to a particular internal telephone (night station). The night station can be defined by the relevant technician (= default night ser- vice) or by you (= temporary night service). -
Page 65: Programming Function Keys
Programming function keys Your can assign to the keys of your OpenScape Desk Phone CP400 or OpenScape Key Module 400 frequently used functions, numbers or services. On the second level you can only save destination phone numbers. The keys can be programmed in three ways: •... -
Page 66: Function Overview
Finish procedure Confirm to forget the change. Function overview The functions are classified under the following menus: • Destinations • Switches • PIN and authorization • Calls • more features The selection of order functions depends on configuration. Consult the re- levant technician if you are missing a function. - Page 67 Call keys, General call key, Line key, MULAP key, Assign phone number : No call on current line. Active call on current line. ¤ Fast flashing – Call on current line, call pickup is possible through key selection. £ Slow flashing – Call on current line on hold.
- Page 68 Direction keys: At least one line is free. All lines in this direction in use. ¤ Check costs: There have been no fee-based connections since the last query was made. Since the last query was made there have been fee-based connections. ¤...
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Page 69: Set Procedure Key
Set procedure key You can save phone numbers and functions which require additional input, and therefore more operating steps, to your phone. The relevant Administrator must have the corresponding license. For example, the "Assoc. services" function page 134 along with the relevant ... -
Page 70: Direct Destination Select Key Configuration
Direct destination select key configuration If you want to set up a direct destination select key on the second level of the OpenScape Desk Phone CP400 and/or OpenScape Key Module 400, you can switch to this level beforehand. If necessary, switch to the second level... -
Page 71: Making Calls
Making calls To better understand the steps described here, it is recommended you read the introductory chapter "Getting to know the OpenScape CP 400" page 15 . Receiving a call Your Administrator can change the call patterns of the external and inter- ñ... -
Page 72: Picking Up Calls Directed To Colleagues
Picking up calls directed to colleagues You hear another telephone ringing. Press the Function keys of the OpenScape Key Module 400. Call pickup, directed - If nec. Press Main Menu key. Open using the Softkey. Service/Settings Open with softkey. Service menu Calls Confirm. -
Page 73: Answering Calls From The Door Terminal/Confirming Door Release
Enabling/disabling handsfree If nec. Press Main Menu key. € Select "Handsfree answerback on" or "Handsfree answerback off". Confirm. Handsfree answerback Confirm. Handsfree answerback Answering calls from the door terminal/confirming door release If a door terminal has been set up, you can speak to the door terminal and acti- vate the door release from your phone. -
Page 74: Switching The Microphone On/Off
Switching the microphone on/off To prevent the other party from listening in while you consult with someone in your office, for example, you can temporarily switch off the handset microphone or the handsfree microphone (see page 15) Exiting a call É... -
Page 75: Dialing/Calls
Dialing/Calls You make a call by entering the phone number of the relevant party using the dial pad or by searching for this party in the permanent Conversations list. Con- versations include: • Dialed and received calls • Parties from Circuit •... -
Page 76: Dialing With Headset Connected
Your system can also be programmed so that you have to press the con- figured "Internal" key before dialing an internal phone number. Before dialing an external phone number, you do not then have to dial an external code (automatic line seizure is activated; ask relevant Administ- rator). -
Page 77: Dialing From Conversations
Dialing from conversations The conversations list is displayed on the screen. If the contact you want is not visible, then select with μ€ or search by entering the phone number or name. Confirm the selected contact with the Softkey. The phone number is dialed. Georg Simon Ohm if visible, confirm immediately with the Softkey for the contact. -
Page 78: Dialing With System Speed Dial Numbers
Dialing with system speed dial numbers Requirement: You know the system speed dial numbers (ask your relevant Ad- ministrator). © Enter and confirm code *7 for "Dial speed dial no." . If nec. Press Main Menu key. Open using the Softkey. Service/Settings Open with softkey. -
Page 79: Automatic Connection Setup/Hotline
You can place a speaker call to an internal party via the loudspeaker on his/her telephone. If nec. Press Main Menu key. Open using the Softkey. Service/Settings Open with softkey. Service menu Open with softkey. Dial speed dial no. € Select "Speaker call". - Page 80 Select and confirm. enter other text Text input (maximum of 24 characters) page 20. if nec. Delete last letters. Switch between uppercase and lowercase. Insert blanks. Confirm. send On system phones without display, and on pulse or tone dialing phones, sent messages are saved as callback requests.
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Page 81: Leaving A Message/Advisory Text
Call sender Confirm. Call sender Delete message Confirm. delete Move to next message Confirm if even more messages are available. scroll Leaving a message/advisory text You can leave messages/advisory texts on the display of your phone for internal callers who want to reach you when you are unavailable. The message appears on the display of the caller during a call. -
Page 82: Deleting The Advisory Message
Deleting the advisory message If nec. Press Main Menu key. € Select "Advisory msg. off" Confirm. Advisory msg. off Assign phone number (not for U.S.) If configured (ask relevant Administrator), before dialing an external phone num- ber you can assign a particular phone number in a targeted manner (direct dia- ling number) to your telephone connection. -
Page 83: Forwarding Calls
Forwarding calls Using variable call forwarding You can immediately forward internal and/or external calls to different internal or external telephones (destinations) (external destinations are also possible if the system is configured accordingly). If call forwarding is activated, a special dialing tone plays upon lifting the handset. - Page 84 Activate forwarding with key The advantage of a configured key is that a phone number does not need to be entered anew each time. The programmed key already contains a destination. You can therefore configure several keys with different forwarding destinations. Press the key if it is set up.
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Page 85: Using Call Forwarding If No Response
Deactivate forwarding via the Forwarding Menu Requirement: The Presence menu is not available page 59 Open the Forwarding menu. Variable: All Confirm. Forwarding is deactivated and the destination deleted. 0123456 ¢ Confirm. Forwarding is deactivated and the destination deleted. Variable: External 0123456 ¢... - Page 86 CFNR off Press the key if it is set up. The LED goes out. if no response, to If nec. Press Main Menu key. Confirm. CFNR off Confirm. delete Select and confirm to return to idle mode and keep call forwarding on. If call forwarding is turned on upon no response, when you put the handset down, "CFNR on"...
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Page 87: Trunk Fwd On
Trunk FWD on The advantage of a configured key is that the type of trunk forwarding does not have to be selected anew each time. The programmed key already contains the type of trunk call forwarding. You can therefore configure several keys with dif- ferent forwarding types. -
Page 88: Using Callback
Using callback If a called internal connection is engaged or nobody answers, a callback can be requested. This is also the case for external calls via telephone exchanges. Repeated call attempts can thereby be avoided. You receive the callback • as soon as the other party’s line becomes free, •... -
Page 89: Check/Delete Saved Callback
Check/delete saved callback If nec. Press Main Menu key. € Select "View callbacks" Confirm. View callbacks Confirm, if nec., to display further entries. display next entry Delete displayed entry Confirm. delete End query Confirm, Ë Press key. É Press key. LED goes out. -
Page 90: During The Call
During the call Switchingto speakerphone mode Requirement: You are conducting a call via the handset. Hold down the key and replace the handset, then release the key and continue the call. US mode If the country setting is set to US (ask relevant Administrator), you do not have to hold down the loudspeaker key when replacing the handset to switch to spe- akerphone mode. -
Page 91: Using Second Call (Call Waiting)
Using second call (call waiting) If you are making a phone call, you remain available to another caller. A notifi- cation tone and the "Call: <x>" on the screen inform you of the second call. You can ignore or accept the second call. Before you accept the second call, you can end the first call or place it on hold for subsequent retrieval. -
Page 92: Calling A Second Party (Consultation)
Calling a second party (consultation) You can phone a second party during a call. The first party waits. Confirm. Consultation Ï Call the second party: Enter the number of the desired party. Select from the conversation list. Back to the first party, second party not answering: Confirm. -
Page 93: Parking A Call
Parking a call You can park up to 10 internal and/or external calls. You can resume a parked connection at another phone. In this way you can, for example, continue a call on another phone. Requirement: You are conducting a call. Press the Function keys of the OpenScape Desk Phone CP400 or OpenScape Call parking Key Module 400, if configured. -
Page 94: Call Holding
If a parked call is not picked up, after a certain time it returns to where it was parked (= recall). Call holding You can place a call partner on hold. He/she hears a hold tune. Press the Function keys of the OpenScape Desk Phone CP400 or OpenScape Holding Key Module 400, if configured. -
Page 95: Hold A Conference
Hold a conference The call is reestablished by pressing the function key again. In a conference call, you can speak with up to seven other call partners at the same time. It can involve external and internal parties. Only as the initiator of the conference can you connect and disconnect parties. - Page 96 Disconnect participants from the conference Confirm. The parties are displayed. Party Ð Confirm to, for example, disconnect Party A. Party A Í Confirm to, for example, disconnect Party B. Party B Í Leave conference Confirm. Connecting partners Í Replace the handset, if configured (ask relevant Administrator). End conference Confirm.
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Page 97: Carrying Out Dtmf Suffix Dialing/Tone Dialing
Carrying out DTMF suffix dialing/tone dialing To control devices, such as, for example, answering machines or automatic in- formation systems, you can send out DTMF signals (DualToneMulti-Frequency). If nec. Press Main Menu key. Open using the Softkey. Service/Settings Open with softkey. Service menu Open with softkey. -
Page 98: Making Calls In The Team/Manager's Office/Admin Office
Making calls in the team/manager’s office/admin office If configured (ask relevant Administrator), you will belong to a team of members with multiple lines. Line/trunk keys (MULAP keys) page 99 are available on your phone. Lines A distinction is made here between primary, secondary, and phantom lines. Each of these line types can be used on a private or shared basis page 98. -
Page 99: Line/Trunk Keys
On-hook dialing: Speakerphone mode. Dialing with line/trunk keys Press the free line/trunk key of the OpenScape Desk Phone CP400 or OpenScape Key Module 400 via which you wish to establish your connection. Dial phone number. If the participant answers: Lift the handset. -
Page 100: Hold A Call On A Line/Trunk Key And Then Accept Again
Hold a call on a line/trunk key and then accept again Requirement: You are conducting a call via one of your group's lines. Holding Press the key if it is set up. Holding if nec. Replace the handset Press the key if it is set up. Disconnect As required per configuration (ask relevant Administrator), so that other team members can also accept the call on hold. -
Page 101: Mulap Conference Release
MULAP conference release If authorized (ask relevant Administrator), you can assign the "MULAP conferen- ce Hold key release" function to a key on your phone page 65. Setting up a conference via the menu is no longer required in this case. Your team partner simply has to press the flashing line/trunk key for your line on his/ her phone and can then immediately take part in the conference. -
Page 102: Direct Station Selection Keys
Direct station selection keys Each team member has a DDS key for every other team member. As a result, each team member is directly accessible to the other team members by the simple press of a key. Unlike a name key, a DSS key signals to you the status of the other extension via the LED. -
Page 103: Directly Call Team Members
Directly call team members Press the DSS key. Party B Party B If the desired team member is on the phone, the DSS key on your phone lights ¤ Party B up. In this case you can still call if second calling (call waiting) is permitted to team members. -
Page 104: Forwarding Calls For Lines
Forwarding calls for lines You can immediately forward internal and/or external calls to your lines to diffe- rent internal or external phones (destinations). If you activate call forwarding for a line, this shall apply to all line/trunk keys of your group for this line. If nec. - Page 105 Deactivate call forwarding If nec. Press Main Menu key. Open using the Softkey. Service/Settings Open with softkey. Service menu Open with softkey. Destinations € Select "Trunk MULAP off". Confirm. Trunk MULAP off Press desired line/trunk number. ¤ Enter the desired line/trunk number. ¤...
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Page 106: Forwarding Calls Directly To The Manager
Forwarding calls directly to the manager All calls for the manager are usually only acoustically signaled in the admin of- fice. You can set the acoustic signaling so that the calls are only acoustically signaled on the main phone or on an assigned second phone. Requirement: On your phone there is a key assigned with the "Ring transfer"... - Page 107 Deactivation ¤ Press key. LED goes out. Ring transfer If nec. Press Main Menu key. Open using the Softkey. Service/Settings Open with softkey. Service menu Open with softkey. Destinations € Select "Call transfer off". Confirm. Call transfer off Press desired line/trunk number. Enter the desired line/trunk number.
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Page 108: Group Call/Hunt Group
Group call/hunt group If configured (ask relevant Administrator), your connection is part of a team. The team consists of internal phone connections that can make use of particular fun- ctions. Group call on/off If your phone is connected to a system network via LAN, pay attention to specific features page 138! ... - Page 109 You belong to multiple groups If nec. Press Main Menu key. € Select "Group call off". Confirm. Group call off € Select "Group call on". Confirm. Group call on Press key. Group call on/off Press key. Group call on/off ¤ In the Notification area of the display you can see if a selected group is active or inactive.
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Page 110: Pick Up Call For Colleague In The Team
Pick up call for colleague in the team You can pick up calls for phones within a team (Call pickup group; ask relevant Administrator), on your phone; also during a call. In contrast to the direct station select function, you do not need any configured direct station select (DSS) to do this, see Page 102. - Page 111 Confirm to, for example, delete the currently displayed party from the ringing delete group. Confirm to select another party. scroll If your phone is connected to a ringing group, you can see the phone num- ber or name of the initiator on the display (top row) and that of the caller (bottom row).
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Page 112: Calls On Universal Call Distribution (Ucd)
Calls on Universal Call Distribution (UCD) If configured (ask relevant Administrator), you will belong to a group of members (agents) to whom calls will be assigned. An incoming call is always delivered to the agent who has been idle the longest. Login/logout at beginning/end of use If nec. - Page 113 Requesting/activating post-processing time If you want to follow-up on your last call without being disturbed, you can re- quest/activate a post-processing time. Your phone is removed from the call dis- tribution for a set amount of time, or until you log back in. If nec.
- Page 114 Query the number of waiting calls If nec. Press Main Menu key. Open using the Softkey. Service/Settings Open with softkey. Service menu Open with softkey. Destinations € Select "Universal Call Distribution". Open with softkey Universal Call Distributi- - Confirm. Calls in queue...
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Page 115: Private Sphere/Security
Private sphere/security Activating/deactivating idle function If you do not wish to take calls, you can activate idle mode. Calls are only dis- played via one call symbol and on the display. Activating/deactivating If nec. Press Main Menu key. € Select "Idle mode on" Confirm. -
Page 116: Caller Id Suppression
Caller ID suppression You can stop your phone number or name from appearing on the display of tho- se you phone externally. This remains active until you reverse it. Activation If nec. Press Main Menu key. € Select "Suppress phone no." Confirm. -
Page 117: Security
Security Protecting the phone from misuse You can stop unauthorized parties from using certain functions on your phone while you are away. E.g. the dialing of external phone numbers and access to your mailbox can be prevented. Ask your Administrator which functions are lo- cked. -
Page 118: Locking A Different Phone To Prevent Misuse
Locking a different phone to prevent misuse If configured (ask relevant Administrator), you can lock other phones against un- authorized use and then unlock them. If the phone user has locked his/her phone and forgotten his/her personal lock code, you can unlock the phone using this function. If nec. -
Page 119: Saving Personal Lock Code
Saving personal lock code For the functions • Locking the phone to prevent misuse page 117 • Using a different phone in the same way as your own page 129 in order to assign, you must enter a personal code which you can define your- self. -
Page 120: User Password
User password Your User password protects your user settings. You can also use the User password to fully lock your telephone page 122. The administrator may have configured the following settings: • The password is deactivated: You do not have the option of configuring user settings. - Page 121 Open using the Softkey Confirm password © The input field is displayed. ****** Re-enter the new password and conclude your input with the Softkey. Save your input. The new password is now valid. Deactivating the password prompt You can deactivate the phone's password prompt if a password has already been configured.
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Page 122: Locking The Phone
Save your input. The password is now deactivated. Locking the phone To protect the phone against unauthorized access, you can lock the phone so that nobody can make calls or change settings without knowing the User pass- word. You can only lock the phone if you set a User password page 120. - Page 123 Unlocking the phone The display shows: Phone locked. œ Phone locked Press the Softkey. Unlocking the phone Ø Enter and confirm the User password, the lock is released if the password was correct. Press the Softkey. Unlock admin Ø Enter the administrator password if you do not know the User password. Confirm with the Softkey.
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Page 124: Other Settings And Functions
Other settings and functions Connection costs Display connection costs for your phone (not for U.S.) For the current call: If the costs are to be displayed continuously during an outgoing call, this ñ function must be requested from the relevant Administrator of the net- work operator. -
Page 125: Query Connection Costs For Another Phone (Not For U.s.)
Query connection costs for another phone (not for U.S.) If configured (ask relevant Administrator), you can also display the fee-based calls from other phones and print these too. Requirement: You have programmed a key with the "Check costs" function page 65. ... -
Page 126: Calling With Call Charge Assessment
Calling with call charge assessment You can assign external calls to certain projects. Requirement: The relevant Administrator has set account codes for you. If nec. Press Main Menu key. Open using the Softkey. Service/Settings Open with softkey. Service menu € Select "Calls". -
Page 127: Appointment Function
Appointment function You can arrange for the communications system to remind you of an appoint- ment page 128. For this to happen, you need to save the desired times of the calls. This is possible for a period of up to 24 hours in advance or for a daily repe- ating appointment. -
Page 128: Using Timed Reminders
Deleting/querying a saved appointment If nec. Press Main Menu key. Open using the Softkey. Service/Settings Open with softkey. Service menu € Select "Timed reminder off". Confirm. Timed reminder off Confirm. delete Confirm. Using timed reminders Requirement: You have saved a reminder page 127. -
Page 129: Using A Different Phone For A Call In The Same Way As Your Own
Using a different phone for a call in the same way as your own Your phone can be temporarily used by others for an existing call, as if it where his/her own. If nec. Press Main Menu key. Open using the Softkey. Service/Settings Open with softkey. -
Page 130: Using A Mobile Connection To A Different Phone
Using a mobile connection to a different phone You can configure a mobile connection that your relevant technician has set up for you on a OpenScape CP 400 prepared for it on the system. The original connection to the "guest phone" is deactivated. The mobile connection remains available for as long as you are logged into the "guest phone". -
Page 131: Logging On To The "Guest Phone
Logging on to the "guest phone" Log on to mobile connection to "guest phone". The phone thereby behaves like your own as regards cost allocation, key programming, call forwarding etc. Requirement: A mobile connection with your own number and a pass- ñ... -
Page 132: Transfer Connection To Next Phone
Transfer connection to next phone If you want to transfer your connection from the first "guest phone" to a second "guest phone", log in to the second "guest phone" as normal (see page 131). If you log in to another phone with your PIN number, without first logging out of the other phone, logout will take place automatically. -
Page 133: Incoming Fax Message/Message On The Answering Machine
Incoming fax message/message on the answering machine If a fax or answering machine is connected to your system, and you have assi- gned the "Information waiting on fax/answering machine." function to a free key page 65, this key lights up when a fax or message arrives. ... -
Page 134: Activating Functions For Another Phone
Activating functions for another phone If configured (ask relevant Administrator), you can activate or deactivate the fol- lowing functions for other phones (Assoc. services): • DND on/DND off, Code 97/#97 page 115 • Forwarding on, Code 13/#1 page 83 ... -
Page 135: Using System Functions Externally Disa (Direct Inward System Access)
Using system functions externally DISA (Direct Inward System Access) If configured (ask relevant Administrator), you can establish an outgoing exter- nal connection via your OpenScape Business both externally and as an internal party. Otherwise the following functions of your system can be activated and de- activated: •... -
Page 136: Controlling Connected Computers/Programs/Phone Information Service
Controlling connected computers/programs/ phone information service If configured (ask relevant Administrator), with the computer connected to your computer or its programs you can control, for example, hotel services or infor- mation systems. Requirement: You have established a connection. If nec. Press Main Menu key. €... -
Page 137: Searching For People (Not For U.s.)
Searching for people (not for U.S.) If radio paging equipment (RPE) is switched on in your system (ask relevant Ad- ministrator), you can search for people via your pocket receiver. The pocket receiver signals the call request to the sought-after person. The sought-after person can go to the nearest phone and answer. -
Page 138: Special Functions With Networking
Special functions with networking If the phone is integrated into an environment in which several OpenScape Bu- siness are connected in the one network, you will carry out calls via the network. If this is the case, you must take note of the specific features of some functions. These are described below. -
Page 139: Tracing Call Forwarding
Tracing call forwarding You can activate/deactivate call forwarding page 83 for your phone from other phones in the network. If nec. Press Main Menu key. € Select Internal DISA. Confirm with Softkey. The Functions dialog opens Internal DISA (DISA) phone number of your OpenScape Business. Confirm with Softkey. -
Page 140: Using Night Service
Using night service If authorized (ask relevant Administrator), you can also set phones on other OpenScape Business systems as night destinations. If nec. Press Main Menu key. € Select Internal DISA. Confirm with Softkey. The Functions dialog opens Internal DISA Enter (DISA) phone number for the OpenScape Business to which the night des- tination phone is connected. -
Page 141: Ringing Group
Ringing group You can also have calls to your handset signaled on external phones or on pho- nes in other OpenScape Business systems page 110. Saving/displaying/deleting phone for group ringing If nec. Press Main Menu key. Open using the Softkey. Service/Settings Open with softkey. -
Page 142: Releasing The Door
Releasing the door If configured (ask relevant Administrator), you can also activate the door release page 73 from other OpenScape Business systems. If nec. Press Main Menu key. € Select Internal DISA. Confirm with Softkey. The Functions dialog opens Internal DISA Enter (DISA) phone number for the OpenScape Business to which the night des- tination phone is connected. -
Page 143: Local Phone Settings
Local phone settings Audiredialo settings Volumes Set the volume here, for instance, for the loudspeaker, handset, or headset. You can preset different volumes for the following microphones and signals in ten levels: • Loudspeaker • Ringer • Handset • Headset •... -
Page 144: Set Local Ringtones
Set local ringtones Select and configure call type The ringer mode "local ringtone" is set. Not all of the following types have to be used: • 1: Internal • 2: External • 3: Notification call 2 Select the desired call type and configure it according to your requirements. You can also configure this setting via the Web interface page 155. -
Page 145: Ringtone Mode
Ringtone mode With both Ringtone mode options • HiPath • Local ringtone determine who generates the ringer on the phone. With the "HiPath" setting the system emits the ringtone type and the related ringtone, which you can adjust later page 143. ... -
Page 146: Insecure Call Alert
Insecure call alert You can also configure this setting via the Web interface page 155. If nec. Press Main Menu key. Open using the Softkey Service/Settings Open using the Softkey. $ User: if nec. Enter and confirm the User password. Open using the Softkey. -
Page 147: Setting Up Exchange Access
Setting up Exchange access To use your Exchange account in conversations you must enter the server ad- dress and your access details. You can also configure this setting via the Web interface page 155. If nec. Press Main Menu key. Open using the Softkey Service/Settings Open using the Softkey. -
Page 148: Configuring The Connection To Uc
Configuring the connection to UC To use the Presence settings page 59, you must be logged in to the UC ser- ver. You can also configure this setting via the Web interface page 155. If nec. Press Main Menu key. Open using the Softkey Service/Settings Open using the Softkey. -
Page 149: Openscape Uc Voicemail
Open using the Softkey UC settings Activate with the Softkey. UC Journal ¦ Deactivate with the Softkey. UC Journal ¢ OpenScape UC Voicemail Prerequisite: UC mode is configured page 148, and „Allow UC Journal“ is enabled page 148. When the OpenScape UC Voicemail is activated, the UC server provides all necessary data, including voice streams when playing messages. - Page 150 Voice messages: Wilma 01:25 1:15 03:20 Yesterday 02:45 3 Aug The selected new voice message will be displayed with different options. New voice message Play message Andre-Marie Ampere Mark as played 3336 Delete message 1 min 32 s Call 23 Aug 01:15 am Select the desired option, e.g.
- Page 151 • If the phone is not in idle state (e.g. because of the previous call and handset is still offhook), it is not possible to create voicemail call. You will get an error notification "Phone is busy".
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Page 152: Displaying Networking Information
Displaying networking information This information overview in the user area of the service menu provides you with information about the IP address or name of the phone and the HTML address of the web interface. It also provides real-time data about the network activity of the phone. - Page 153 Network information PC TX LAN auto negotiation LAN information.100 Mbps, full duplex,Gigabit enabled € Scroll Network information LAN information.100 Mbps, full duplex,Giga- PC auto negotiation PC information Link down DNS name : Name or number of the phone. URL: HTTP address of the web interface. This address is specified in the ad- dress line of the Internet browser and is used to call up the web interface of the phone in the browser.
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Page 154: Resetting User Information
Resetting user information All personal settings changed via the telephone menu or the web interface can be reset to factory settings . Your own ringer files will be deleted or deleted default ringer files will be restored. All of your personal information, and mainly your conversation list with contacts, is also deleted. -
Page 155: Web Interface
Web interface General You can configure a number of settings for your phone via the web interface. Communication is via a secure HTTPS connection. Access to the web interface must be activated by your adminis- trator. Launching the web interface For more information on the IP address, the web interface address, and how to connect the telephone to the network, refer to the section entitled "Network information"... -
Page 156: User Pages
User pages All user menu entries of the web interface can also be found in the user menu on the phone page 42. You will be prompted to configure a user password the first time you call up the web interface page 119. - Page 157 – Outgoing calls – Autodial delay (seconds) – Block dialing V page 146 – Forwarding V page 83 – Forward unconditional – to – Direct destination – Forward external calls allowed – to – Direct destination – Forward internal calls allowed –...
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Page 158: Fixing Problems
Fixing problems Responding to error messages on the screen Possible cause: Wrong input Number is not correct. Possible response: Enter correct number. Possible cause: no authorization Locked function activated. Possible response: Authorization for the function by the responsible specialist. Possible cause: Currently not possible Dial a non-existing number. -
Page 159: Contact Partner In Case Of Problems
Option 2. Cause: When "Delete LED support" is shown in the menu: You have tried to save a number without an LED display or an external number for a key with an already stored internal call number with LED display. Possible response: Confirm the "Delete LED support"... -
Page 160: Labeling Keys
Labeling keys The following options are available for labeling keys of the OpenScape Desk Phone CP400 and OpenScape Key Module 400 with the functions or numbers assigned to them ( page 65): Labeling • With a computer via the Internet: You can find the online labeling tool with the user interface at http://wiki.unify.com/wiki/Key_Labelling_Tool... -
Page 161: Local User Menu
Local user menu Local user menu Opening the user menu on the phone Select and confirm Users the menu option. You are prompted to enter the User password. Confirm your input with the key. The user menu options are available. User menu display The majority of settings that can be established via the user menu on the phone can also be es- tablished via the web interface... - Page 162 Local user menu – Outgoing calls? ¢ – Block dial page 83 – Call forwarding page 146 ¦ – Variable: All calls – Variable: External calls ¦ ¦ – Variable: Internal calls – Existing connections ¢...
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Page 163: Key Terms
Key terms Key terms Call assign ..............112 call ................ 71 Door terminal ............73 a text message Exit ................ 74 Deleting/displaying ..........79 forwarding ............. 83 Sending ..............79 forwarding in the team ........104 Accept arranged call ..........128 holding .............. - Page 164 Key terms Data mobility ............130 Handsfree Data privacy ............130 disable ..............73 Deactivate password ..........121 Holding ..............94 Deactivating the user password ......121 In the team ............100 Dial pad ..............20 Hotline ..............79 Dialing Hotline service ............
- Page 165 Open listening ............90 Ringer off ..............55 OpenScape Desk Phone CP400 Ringing group ............141 Speakerphone function ........71, 90 OpenScape Key Module 400 ........17 Operating instructions ..........3 Operating steps programming onto a key ........69 Safety information ............3 Save lock code ............
- Page 166 Key terms Telephone data service .......... 136 Telephony interface SingleLine ............. 39 Text message accept ..............80 Deleting/displaying ..........79 received ..............80 Sending ..............79 text message accept ..............80 received ..............80 Toggle ..............92 In the team ............100 Tone dialing .............
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Page 167: Functions And Codes In Overview (Alphabetical)
Functions and codes in overview (alphabetical) The following table shows all possible functions, as shown on the display. When configured (ask your service personnel), you can initiate the functions in the direct dialog (select + confirm), via the service menu (select + confirm or code) or via keys configured as function keys.. - Page 168 ... in the ... via the direct Service menu Functions ... with dialog page 42 Displays μ€ μ€ Code Handsfree answerback on Handsfree answerback off # 96 DISA Internal DISA Discreet calling Shift (Shift) Telephone test Tracing a call Temporary phone Group calls on Group calls off...
- Page 169 ... in the ... via the direct Service menu Functions ... with dialog page 42 Displays μ€ μ€ Code Parking a call Retrieve call Paging Report (not for U.S.A) Project code Consultation Return to held call end and back Transfer/Accept Callback View/delete callbacks...
- Page 170 ... in the ... via the direct Service menu Functions ... with dialog page 42 Displays μ€ μ€ Code Call pickup, directed Call pickup in pickup group Picking up a call Forwarding on 1=all calls 2=only external calls 3=only internal calls Forwarding off CFNR on CFNR off...
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Page 171: Display Icons In The Info Area
Display icons in the info area The ringer is deactivated page 21 › The ringer is set to a beep page 21 The "Do not disturb" function is activated page 115 œ The phone lock is activated page 122 ...