Before Going To The Customer Site - Avaya S8300 Series Replacement Manual

Job Aid: Replacing the S8300 Server or its hard drive

Before going to the customer site

Perform the following steps before going to the customer site:
1. Download the current license file and authentication (password) file from the RFA web site.
The license file must be associated with the serial number of the media gateway in which
the defective hardware resides. Save the license and authentication files on the laptop that
you will use at the customer site.
2. For scenarios 4 and 7 — if the original hardware is not functional, and the original hardware
has an earlier (or unknown) software release than the release installed on the new
hardware, then you need to do a full configuration (rather than a full restore).
Create a pre-installation server worksheet, which is used when configuring the S8300 after
hardware replacement. There is an electronic version and a printable version of the
pre-installation worksheet. The electronic version is used with the Avaya Installation Wizard
to directly load the configuration data onto the S8300. The printable version is used to
record the configuration data, which is then manually entered into the screens of the Avaya
Installation Wizard or the Configure Server (On the Communication Manager System
Management Interface Web page, Installation > Configure Server). The electronic version,
used with the Avaya Installation Wizard, is recommended because it simplifies the
data-entry task and is more accurate.
You can obtain the pre-installation worksheet from http://support.avaya.com/.
Note:
You do not need to create a pre-installation worksheet for the other scenarios (1,
Note:
2, 3, 5, and 6).
3. For scenario 7 — if the software release on the original hardware is unknown, check to see
if the software release on the new hardware is the latest software release. If not, obtain a
CD with the latest software release.
4. Determine backup location, user name, ftp host name, directory, and password to do an
FTP backup when on site. Keep this information handy for the restore.
5. For scenarios 1, 3, and 6 — if an upgrade is needed, obtain a CD with the appropriate
release of the server software to be used for upgrading the original or new hardware. (The
appropriate release is whatever makes the releases on the original and new hardware the
same after the upgrade).
6. For scenarios 1, 2, and 3, obtain information about the customer's FTP backup server: IP
address, user name, password, ftp host name, and directory.
7. Determine whether software service packs will be needed and, if so, download the
appropriate software service pack to your laptop.
8. If the new hardware has a release of the server software that is later than the release
installed on the original hardware, you may need to upgrade the media gateway firmware.
8 Job Aids for Field Replacements (FRUs) for the Avaya S8300 Server with the G700 Media Gateway