Sony STR-DN1020 Operating Instructions Manual page 116

There is no sound from a specific
equipment.
• Check that the equipment is connected
correctly to the audio input jacks for that
equipment.
• Check that the cord(s) used for the
connection is (are) fully inserted into the
jacks on both the receiver and the
equipment.
• Check the INPUT MODE (page 85).
• Check the setting of "Audio Out" in the
HDMI Settings menu (page 98).
• Check that the equipment is connected
correctly to the HDMI jack for that
equipment.
• You cannot listen to the Super Audio CD
by connecting HDMI.
• Depending on the playback equipment,
you may need to set up the HDMI setting
of the equipment. Refer to the operating
instructions supplied with each
equipment.
• Be sure to use a High Speed HDMI cable
when you view images or listen to sound,
especially for the 1080p, Deep Color
(Deep Colour) or 3D transmission.
• Sound may not be output from the receiver
while the GUI appears on the TV screen.
Press GUI MODE to select "GUI OFF".
• Check that the selected digital audio input
jack is not reassigned to other inputs
(page 86).
• Check that the "A. DIRECT" is not being
used.
There is no sound, no matter which
equipment is selected, or only a very
low-level sound is heard.
• Check that all connecting cords are
inserted to their input/output jacks for the
respective jacks of the receiver, speakers
and the equipment.
• Check that both the receiver and all
equipment are turned on.
• Check that MASTER VOLUME control is
not set to "VOL MIN".
• Check that the SPEAKERS is not set to
"SPK OFF" (page 38).
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• Check that headphones are not connected
to the receiver.
• Press MUTING or
control to cancel the muting function.
• Try pressing the input button on the
remote control or turning the INPUT
SELECTOR on the receiver to select the
equipment of your choice (page 46).
• The protective device on the receiver has
been activated. Turn off the receiver,
eliminate the short-circuit problem, and
turn on the power again.
There is severe hum or noise.
• Check that the speakers and equipment are
connected securely.
• Check that the connecting cords are away
from a transformer or motor, and at least
3 meters (10 feet) away from a TV set or
fluorescent light.
• Move your audio equipment away from
the TV.
• The plugs and jacks are dirty. Wipe them
with a cloth slightly moistened with
alcohol.
The left and right sounds are
unbalanced or reversed.
• Check that the speakers and equipment are
connected correctly and securely.
• Adjust the sound level parameters using
the Speaker Settings menu.
When the receiver is in standby mode,
there is no sound output from the TV.
• When the receiver enters into standby
mode, sound is from the last HDMI
component selection before you turned off
the receiver. If you are enjoying other
equipment, play the equipment and
perform the One-Touch Play operation, or
turn on the receiver to select the HDMI
equipment you want to enjoy.
• Make sure "Pass Through" is set to "ON"
in the HDMI Settings menu if you connect
equipment not compatible with the
"BRAVIA" Sync to the receiver (page 98).
on the remote