Chapter 5: Troubleshooting And Maintenance - DirectOut Technologies PRODIGY.MC Hardware Manual

Issue
Device doesn't
work.
Optical port does
not work.
No signal at the
output port.
No signal at the
output port.
MADI signal at the
input is not stable.
Clicks in the
audiosignal.
page 50 of 64

CHAPTER 5: Troubleshooting and Maintenance

Troubleshooting
To identify a possible defect with the device please consult the following table.
If the fault cannot be resolved using these instructions, please contact your local
DirectOut representative or visit
Possible reason
Power supply is
broken.
Optic is dirty.
Connections (input /
output) are mixed up.
Signal cable defective.
Signal source is
defective
or
bad signal condition
(Jitter > 1 ns) - e.g.
due to exceeded
length or bad
screening attenuation
of signal cable.
Input source is not
in sync with clock
master of the box.
CHAPTER 5: Troubleshooting and Maintenance
support.directout.eu.
Solution
Check that the power supply switch
is on, that the device is connected to
the power supply and that the socket
is working. Defective fuses must be
exchanged by qualified service personal
only.
Use an air supply to carefully remove any
dust.
Never use objects for cleaning.
Check the connections and change the
cables if necessary.
Check the routing matrix.
Exchange the signal cable.
Change the source
or
use appropriate cables.
Check the status of input LED and check
clock setting of the connected device.
Prodigy.MC Hardware Guide - Version 1.0