HIKVISION DS-7608NXI-I2/8P/4S User Manual page 161

Possible reasons include:
Poor network between device and IP camera, and there exists packet loss during the
transmission.
The frame rate is not the real-time frame rate.
Frame extracting may occur for devices that support up to 16-channel synchronized
playback at a resolution of 4CIF, which leads to the image becoming stuck.
1) Verify the network between device and IP camera is connected.
1) When the image is stuck, connect the RS-232 ports on the PC and the rear panel of the
device with the RS-232 cable.
2) Open the Super Terminal, and execute the "ping
may change according to the real condition) command, and check if there is packet
loss.
Simultaneously press the Ctrl and C to exit the ping command.
2) Verify that the frame rate is the real-time frame rate.
Select Menu > Record > Parameters > Record, and set the Frame Rate to "Full Frame".
3) Verify that the hardware can manage playback. Reduce the playback channel number.
Go to Menu > Camera > Encoding Parameters, and set the resolution and bitrate to a
lower level.
4) Reduce the local playback channel number.
Go to Menu > Playback, and uncheck unnecessary channel checkboxes.
5) Check if the fault is solved in the above steps. If it is solved, finish the process. If not,
contact a Hikvision engineer for further assistance.
No record file found in the device's local HDD, followed by a "No record file found" prompt.
Possible Reasons:
The time setting of the system is incorrect.
The search condition is incorrect.
HDD error or HDD not detected.
1) Verify that the system time setting is correct.
Go to Menu > System > General, and verify that the "Device Time" is correct.
2) Verify that the search condition is correct.
Go to the playback interface, and verify that the channel and time are correct.
3) Verify that the HDD status is normal.
Go to Menu > Storage > Storage Device to view the HDD status, and verify that the HDD
is detected and can be read and written normally.
4) Check if the fault is solved in the above steps. If it is solved, finish the process. If not,
contact a Hikvision engineer for further assistance.
DS-76xx-I2/xP/4S NVR UM
192.168.0.0 –l 1472 –f" (the IP address
161