HIKVISION DS-7608NXI-I2/8P/4S User Manual page 157

Select Menu > Camera > Camera > IP Camera to get the camera status.
Possible reasons include:
Network failure, and the device and IP camera lost connections.
The configured parameters are incorrect when adding the IP camera.
Insufficient bandwidth.
1) Verify that the network is connected.
1) Connect the device and PC using the RS-232 cable.
2) Open the Super Terminal software, and execute the ping command. Input "ping IP" (e.g.
ping 172.6.22.131).
Simultaneously press Ctrl and C to exit the ping command. If there is return information and the time
value is small, the network is normal.
2) Verify that the configuration parameters are correct.
1) Go to Menu > Camera.
2) Verify that the following parameters are the same with those of the connected IP
devices, including IP address, protocol, management port, user name and password.
3) Verify that the bandwidth is acceptable.
1) Go to Menu > Maintenance > Net Detect > Network Stat.
2) Check the access bandwidth usage, and see if the total bandwidth has reached its
limit.
4) Check if the fault is solved by steps 1 to 3. If resolved, finish the process. If not, please contact
a Hikvision engineer for further assistance.
The IP camera frequently goes online and offline and its status is displayed as "Disconnected"
Possible reasons include:
The IP camera and the device versions are not compatible
Unstable IP camera power supply
Unstable network between IP camera and device
Limited flow through the switch that connects the IP camera and device
1) Verify that the IP camera and device versions are compatible.
1) Go to Menu > Camera, and view the firmware version of the connected IP camera.
2) Go to Menu > Maintenance > System Info > Device Info and view the firmware version of
device.
2) Verify that the power supply of the IP camera and device is stable.
1) Verify that the power indicator is normal.
DS-76xx-I2/xP/4S NVR UM
157