HIKVISION DS-7608NXI-I2/8P/4S User Manual page 159

Poor network between the device and IP camera, and there is packet loss during
transmission.
The frame rate has not reached a real-time frame rate.
1) Verify the network connection between the device and IP camera.
When the image is stuck, connect the RS-232 ports on the PC and the rear panel of
the device using the RS-232 cable.
Open the Super Terminal, and execute the "ping
may change according to the real condition) command, and check for the packet loss.
Simultaneously press Ctrl and C to exit the ping command.
2) Verify that the frame rate is real-time frame rate.
3) Go to Menu > Camera > Encoding Parameters, and set the Frame rate to Full Frame.
4) Check if the fault is solved by the above steps. If it is solved, finish the process. If not, contact
a Hikvision engineer for further processing.
Live view is stuck when the video outputs remotely via Internet Explorer or platform software.
Possible reasons include:
Poor network between the device and IP camera, as well as packet loss during
transmission.
Poor network between the device and PC, and packet loss during transmission.
Hardware performance, including CPU, memory, etc., is not enough
1) Verify that the network between the device and IP camera is connected.
1) When the image is stuck, connect the RS-232 ports on the PC and the rear panel of the
device with the RS-232 cable.
2) Open the Super Terminal, and execute the "ping
may change according to the real condition) command, and check for packet loss.
Simultaneously press Ctrl and C to exit the ping command.
2) Verify that the network between the device and PC is connected.
1) Open the cmd window in the Start menu, or press the "Windows + R" shortcut key to
open it.
2) Use the ping command to send a large packet of data to the device, execute the "ping
192.168.0.0 –l 1472 –f" command (the IP address may change according to the real
condition), and check if there is packet loss.
Simultaneously press Ctrl and C to exit the ping command.
DS-76xx-I2/xP/4S NVR UM
192.168.0.0
–l 1472 –f" (the IP address
192.168.0.0
–l 1472 –f" (the IP address
159