HIKVISION DS-7608NXI-I2/8P/4S User Manual page 158

2) When the IP camera is offline, try the ping command on the PC to check if the PC
connects with the IP camera.
3) Verify that the network between IP camera and device is stable.
1) When the IP camera is offline, connect the PC and device with the RS-232 cable.
2) Open the Super Terminal, use the ping command and keep sending large data
packages to the connected IP camera, and check if there are signs of packet loss.
Simultaneously press Ctrl and C to exit the ping command.
Example: Input ping 172.6.22.131 –l 1472 –f.
4) Verify that the switch is not in flow control. Check the brand and model of the switch that
connects the IP camera and the device, and contact the manufacturer of the switch to check if
it is equipped with the flow control function. If so, please turn it down.
5) Check if the fault can be solved by steps 1 to 4. If solved, finish the process. If not, contact a
Hikvision engineer for further assistance.
There is no monitor connected to the local device. When you are managing an IP camera that is
remotely connected to the device by web browser, the status shows as "Connected",and you
connect the device to the monitor via VGA or HDMI interface and reboot the device, a black screen
is displayed.
When a device is connected to a monitor before startup via a VGA or HDMI interface, the IP camera
connects to the device locally or remotely, and the status of IP camera displays as "Connected",
but when a the device is connected to CVBS, a black screen is also displayed.
Possible reasons include:
After connecting the IP camera to the device, the image outputs via the main spot interface by default.
1) Enable the output channel.
2) Go to Menu > System > Live View > General, and select video output interface in the drop-down
list and configure the window that you wish to view.
View settings can only be configured via local device operation.
Different camera orders and window-division modes can be set for different output interfaces
separately. Digits such as "D1"and "D2" represent a channel number, and "X" indicates that the
selected window has no image output.
3) Check if the fault is solved by the above steps. If it is solved, finish the process. If not, contact
a Hikvision engineer for further processing.
Live view stuck when video is outputed locally.
Possible reasons include:
DS-76xx-I2/xP/4S NVR UM
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