Services; How To Obtain Warranty Service; How To Contact Inspur - Inspur NX5460M4 User Manual

7 Services

7.1 How to Obtain Warranty Service

If there are any issues that are difficult to solve or can not be settled by yourself during
routine maintenance or troubleshooting, please ask for technical support from Inspur.
7.1.1 Preparations before Contacting Inspur
For better solutions, it is suggested to make the following preparations before asking for
technical support from Inspur.
7.1.1.1 Collect necessary fault information
Client name and address
Contact name and phone number
Host serial number of the failure equipment
Occurrence time of the fault
Detailed description of the fault
Device type and software version
Measures taken after the fault and results
Problem level and expected solution time
7.1.1.2 Necessary debugging preparations
When turning to Inspur for technical support, Inspur technical support engineers
may help you carry out some operations, to further collect fault information or make
troubleshooting directly, so please collect necessary fault information before turning to
technical support, and prepare tools such as screwdriver, screws, serial cable and Ethernet
cable, etc. which may be useful.

7.2 How to Contact Inspur

7.2.1 WeChat Service
We provide services such as Wechat query, self-troubleshooting, repair appointment and
online consultancy etc., please pay attention.
Services
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