Troubleshooting - Symmetricom XLi User Manual

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Troubleshooting

Most problems upgrading the firmware are due to problems with the configuration of the FTP server,
such as:
• setting the server to accept a null password
• configuring the anonymous home directory
• setting the correct access rights
• entering the correct relative file path
The following error messages may provide some indication of the underlying problem:
Message: >Can't set the burn host - wrong IP address
Cause: The IP address entered for the FTP server is incorrect. Check that you've entered the IP address
of the FTP server (not the XLi) and re-enter if necessary.
Message: >Can't open file: 192-####.##
Cause: There's a problem with the FTP server that is preventing access to the file. Verify the following:
• The FTP server is correctly configured.
• The anonymous user account is enabled.
• The anonymous user account password is "guest".
• The anonymous user account has read access to the ftpworkfiles directory.
• The ftpworkfiles directory located in the anonymous user's home directory.
• The FTP server is running.
• There aren't any other 'anonymous' users logged into the FTP server.
Try connecting to the FTP server as 'anonymous' using an FTP client. You should automatically see the
product name directory (e.g., "XLi") you created inside the anonymous users home directory (e.g.,
"c:\ftpworkfiles\"). Open the product name directory. You should see the firmware upgrade files you put
there. If either the product name directory or the firmware upgrade files aren't visible, there's a problem
with the FTP configuration.
Message: >Wrong File type
You may be using the wrong firmware files for the product being upgraded. This may be due to the
incorrect files being place in the upgrade directory. It may also be that the wrong directory was entered
(one for another product) in the path information on the F100 command line. 'Wrong file type' is also
associated with 'Can't open file' errors - see the preceding message.
Message: Unit hangs on "Burning Boot" message.
Check that your IP Address, Subnet Mask, and Default Gateway of the XLi are correctly configured.
XLi Time & Frequency System
XLi-man, Issue 8, 6/17/2008, Rev. H
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com
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