Toro Groundsmaster 1200 Service Manual page 28

GEARS – The Systematic Approach to Defining,
Diagnosing and Solving Problems
Gather Information
Evaluate Potential Causes
Assess Performance
Repair
Solution Confirmation
Specifications and Maintenance: GEARS – The
Systematic Approach to Defining, Diagnosing and
Solving Problems
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Information reported by the customer.
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Information observed by you.
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Establish the what, where, and when of the issue.
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Consider possible causes of the problem to develop a hypothesis.
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Narrow down the focus of the problem.
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Ensure you have all the necessary tools for testing.
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Test all potential causes of the failure.
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Reevaluate and create a new hypothesis if necessary.
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Return the unit to service by repairing, rebuilding or replacing.
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Did the issue go away?
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Was the root cause of the issue correctly repaired?
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Are there any other new symptoms?
Page 2–14 Groundsmaster® 1200 Pull-Behind Rotary Mower
18235SL Rev A