Troubleshooting; Troubleshooting-General; Troubleshooting-Scanner - Infinite Peripherals INFINEA X User Manual

TROUBLESHOOTING

If you are having problems not related to scanning barcodes or reading/writing RFID Tags/Cards, refer
to the table below for possible causes.
Troubleshooting—General
Problem
1. iOS device will not sync to iTunes.
iOS touch screen does not respond
2.
to swipe and tap gestures.
Audio playback not heard from front
3.
speakers.
Audio playback not heard from rear
4.
speakers.
5.
iOS device will not charge.
Troubleshooting—Scanner
If you are having problems scanning barcodes, refer to the table below for possible causes.
Problem
1.
Scanner does not turn On.
No barcode data returned during
2.
scanning.
3. Unable to perform multi-scanning.
4. Unable to hear scanner beep.
Unable to scan certain barcodes
5.
symbols.
Infinea X User Manual
UM-00001 Version: C
• Infinea X is not configured for sync.
• Top cover is not properly installed.
• iOS device requires power cycle.
• iOS device is not connected to audio jack.
• Infinea X front speaker cable is damaged or disconnected.
• IOS device is not connected to audio jack.
• Rear speaker not powered.
• AC adapter may not meet charging requirements.
• Pass Through Sync is enabled.
• Infinea X battery is low.
• Infinea X not powered on by software.
• Scan engine is faulty.
• Charging Cup is connected to Infinea X.
• Barcode is unreadable.
• Infinea X battery is low.
• Scan engine is faulty.
• Software decoding incorrectly.
• Multi-scan mode not enabled.
• Software does not support multi-scans.
• Sound mode not enabled.
• Infinea X battery is low.
• Barcode type is not configured.
Possible Cause
Possible Cause
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