Data Collection Using Bcu Commands And Hcm; Support Save - Brocade Communications Systems CNA 1010 Troubleshooting Manual

3

Data collection using BCU commands and HCM

TABLE 5
Host system data collection commands (continued)
Task
Locating BNA device file
Verifying network interface
parameters, such as link
status, IP address, and
subnet mask.
Ethernet statistics
Ethernet link status
1.

Data collection using BCU commands and HCM

You can collect a variety of information on installed Brocade adapters, such as firmware version
installed, operational status, port speed, WWN, PCI data, configuration data, flash status, and
other details for troubleshooting using BCU commands, HCM menu options, Data Center Fabric
Manager (DCFM), and host operating system commands.

Support Save

The Support Save feature is an important tool for collecting debug information from the driver,
internal libraries, and firmware. You can save this information to the local file system and send to
support personnel for further investigation. Use one of the following options to launch this feature:
•
•
•
•
•
Launching Support Save in HCM collects HCM application information.
48
Linux Windows
/dev/bna* Windows Registry
(HKEY_LOCAL_MACHINE
\HARDWARE\DEVICEMA
P\Scsi\Scsi Port x)
ifconfig ipconfig
Settings > Network
Connections
ethtool -S netstat
<interface_name>
ethtool netstat
interface_name>
For HCM, launch Support Save through the Tools menu.
For DCFM use the Technical SupportSave dialog box.
For BCU, enter bfa_supportsave at your operating system prompt (direct mode) or at the BCU>
command prompt using the BCU shell mode. For details on using BCU commands, refer to the
Brocade Adapters Administrator's Guide.
Through your internet browser (Internet Explorer 6 or later or Firefox 2.0 or later), you can
collect bfa_supportsave output if you do not have root access, do not have access to file
transfer methods such as FTP and SCP, or do not have access to the Host Connectivity
Manager (HCM).
A bfa_supportsave collection can also occur automatically for a port crash event.
VMware
/dev/bna*
ifconfig
ethtool -S
<interface_name>
esxcfg-nics -l
Brocade Adapters Troubleshooting Guide
1
Solaris
•
(Release 1.0) -
/devices/pci*/pci*/
fibre-channel@0:dev
ctl,
•
(Release 1.1 and
later) -
/devices/pci*/pci*/
bfa@0:devctl
N/A
N/A
N/A
53-1001582-01