Brocade Communications Systems CNA 1010 Troubleshooting Manual page 4

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General HBA and CNA problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Adapter not reported under server's PCI subsystem. . . . . . . . . . 8
No adapters reported though BCU adapter --list command . . . . 9
Port link is not active . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Installer program does not autorun (Windows only) . . . . . . . . . 10
Host system freezes or crashes . . . . . . . . . . . . . . . . . . . . . . . . . 10
Operating system errors (blue screen) . . . . . . . . . . . . . . . . . . . . 11
Driver event messages appearing in host system log files . . . . 12
BCU version mismatch warning . . . . . . . . . . . . . . . . . . . . . . . . . 12
Errors or problems when entering BCU commands . . . . . . . . . 12
Brocade BCU desktop shortcut missing. . . . . . . . . . . . . . . . . . . 13
Installing driver update disk (DUD) results in wrong driver versions
13
I/O data traffic issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Driver installation fails and system cannot be booted . . . . . . . 14
Cannot remove Linux driver with uninstaller application or scripts14
Files needed for bfad.sys message appears . . . . . . . . . . . . . . . 15
Cannot roll back driver on all adapter instances using Device
Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Errors when installing brocade_driver_linux_<versions>.tar.gz
package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Operating system crashes after invalid HCM operand . . . . . . . 16
UEFI boot problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
BIOS boot problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
HBA problems only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Quality of Service performance issues. . . . . . . . . . . . . . . . . . . . 22
Quality of Service not functioning. . . . . . . . . . . . . . . . . . . . . . . . 23
Unable to create more than 126 Virtual (NPIV) ports for HBA . 23
Ethernet network interface problems (CNAs only) . . . . . . . . . . . . . . 24
Ethernet loopback test problems . . . . . . . . . . . . . . . . . . . . . . . . 24
Ethernet link ports or LOM not coming up on reboot in Linux . 25
Loss of adapter hardware address in Linux . . . . . . . . . . . . . . . . 25
Loss of adapter IP address in Linux . . . . . . . . . . . . . . . . . . . . . . 25
Network stack runs out of heap . . . . . . . . . . . . . . . . . . . . . . . . . 26
NIC numbering unexpected on VMware systems . . . . . . . . . . . 26
Ping to remote host is failing. . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Teaming errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
VLAN creation and operation problems . . . . . . . . . . . . . . . . . . . 28
Teaming or VLAN operations through HCM fail . . . . . . . . . . . . . 29
Poor network performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Brocade Adapters Troubleshooting Guide
53-1001582-01