In This Chapter; How To Use This Chapter - Brocade Communications Systems CNA 1010 Troubleshooting Manual

Isolating Problems

In this chapter

How to use this chapter

Operation problems are arranged in this chapter in these categories:
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Use
Each problem section in this chapter contains a description of the problem, possible causes, and
actions for resolution. Click on the problem to link to the appropriate problem section.
TABLE 2
Problem
"Adapter not reported under server's PCI subsystem"
"No adapters reported though BCU adapter --list
command"
"Port link is not active"
"Host system freezes or crashes"
"Operating system errors (blue screen)"
Brocade Adapters Troubleshooting Guide
53-1001582-01
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How to use this chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
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General HBA and CNA problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
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HBA problems only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
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Ethernet network interface problems (CNAs only) . . . . . . . . . . . . . . . . . . . . 23
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FCoE and Fibre Channel problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
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CEE network problems (CNAs only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
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HCM and HCM Agent problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
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Verifying Fibre Channel and CEE links (stand-up adapters) . . . . . . . . . . . . . 38
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Adapter driver installation verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
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Troubleshooting mezzanine card problems . . . . . . . . . . . . . . . . . . . . . . . . . . 43
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Additional references for isolating problems . . . . . . . . . . . . . . . . . . . . . . . . . 43
"General HBA and CNA problems"
"HBA problems only"
"Ethernet network interface problems (CNAs only)"
"FCoE and Fibre Channel problems"
"CEE network problems (CNAs only)"
Table 2 to quickly navigate to sections in this chapter that cover specific adapter problems.
Isolate adapter problems
Category
"General HBA and CNA problems"
"General HBA and CNA problems"
"General HBA and CNA problems"
"General HBA and CNA problems"
"General HBA and CNA problems"
Chapter
2
OS Specific
All
All
All
All
All
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